Unlocking the Potential of AI in Finance: Insights from Hays’ Latest Research

The financial services sector is going through important changes driven by the increasing adoption of Artificial Intelligence (AI). According to the latest research from Hays, this shift is reshaping the way financial institutions operate, offering opportunities for innovation and growth. The report also highlights a critical gap: the need for advanced training and skills to fully harness AI’s potential.

AI’s Transformative Role in Financial Services

AI is no longer a concept of the future—it’s here, driving real-world solutions. Financial institutions are increasingly using AI to analyse vast amounts of data, offering personalised services to customers while optimising back-office processes. Machine learning, a subset of AI, plays a pivotal role in predicting customer behaviour, identifying trends, and automating tasks that were previously time-intensive.

Moreover, the use of AI in areas such as fraud prevention and regulatory compliance is becoming a game-changer. By detecting anomalies in real-time, financial institutions can protect their customers and build trust. As the technology matures, its applications are expanding into climate finance, open banking, and beyond.

The Growing Skills Gap

While the potential of AI is undeniable, Hays’ research identifies a pressing challenge: a shortage of skills within the sector. For organisations to fully embrace AI and leverage its capabilities, there must be a concerted effort to upskill existing teams and attract new talent.

The findings emphasise the need for a workforce that understands both the technical and ethical dimensions of AI. This includes data scientists, AI engineers, and professionals equipped to interpret complex outputs. Equally important are skills related to AI governance, ensuring the technology is used responsibly and inclusively.

Collaboration is key

The solution lies in collaboration. Businesses, academia, and policymakers must work together to bridge the skills gap. Initiatives such as targeted training programmes, partnerships with educational institutions, and support for lifelong learning are essential.

Scotland, a recognised leader in financial innovation, is well-positioned to take the lead. With a thriving cluster of fintech firms, universities excelling in AI research, and a supportive regulatory environment, the country is already a hub for fintech advancement.

Zumo’s Amelie Arras Joins MENA Fintech Association’s Sustainable Fintech Alliance as Co-Chair

The MENA Fintech Association (MFTA) has announced the appointment of Amelie Arras, representing Scottish fintech Zumo, as the new Co-Chair of its Sustainable Fintech Alliance. Teaming up with sustainability advocate Gihan Hyde, this powerful partnership aims to drive initiatives that advance sustainability in the fintech and digital asset sectors across the MENA region and beyond.

Championing Sustainability Through Collaboration

Amelie Arras is passionate about sustainable growth through technology and collaboration and brings a wealth of expertise to her new role. She expressed her excitement for the opportunity to drive meaningful change, stating:

“I am honoured to join as co-chair of the MENA Fintech Association Sustainability Alliance, to champion the incredible potential of the fintech and digital asset sectors in creating sustainable opportunities for both people and the planet. The journey toward meaningful impact requires strong collaboration across everyone in our industries, and that is precisely what the Sustainability Alliance aims to foster. By encouraging education, upskilling, and the exploration of innovative technologies, our goal is not only mobilising the sector but also empowering the UAE to lead by example on global sustainability. Together, we can drive change that resonates far beyond our industry.”

Aligning with the UAE’s Sustainability Goals

The appointment comes at a time when the UAE is solidifying its role as a global leader in sustainability and innovation. As the nation continues to set benchmarks for environmental leadership, the Sustainable Fintech Alliance will amplify this momentum by harnessing the transformative power of fintech and digital assets.

From advancing green finance solutions to exploring blockchain applications that promote transparency in carbon offsetting, the Alliance under Amelie Arras and Gihan Hyde’s leadership will serve as a beacon for sustainable progress in the region.

NatWest Launches Fintech Growth Programme to Drive Innovation in Payments

NatWest Group is launching its inaugural Fintech Growth Programme, offering UK- based fintech startups a great opportunity to collaborate with one of the UK’s most established high-street banks. This initiative aims to empower fintechs to scale sustainably, leveraging NatWest’s resources, expertise, and expansive networks. The Fintech Growth Programme is aligned with NatWest’s ambition to lead the future of banking by addressing pressing challenges in the payments space. Through this initiative NatWest is focusing on collaboration to develop solutions that could shape the future of financial services. The programme will select five pre-Series A fintech startups based in the UK, specifically those addressing critical issues in payments. Over a 10-week period, the chosen fintechs will participate in workshops, receive personalised mentoring and coaching, and work directly with NatWest’s Innovation team to co-create innovative solutions.

David Grunwald, Director of NatWest Innovation, highlighted the program’s impact on customers and the innovation economy:

“This programme lays a pathway to create better outcomes for our customers.  Working this closely with fintechs and UK entrepreneurs strengthens our ability to be future focused, while supporting the growth of the innovation economy. “ Mark Brant, Chief Payments Officer at NatWest, emphasized the importance of collaboration: “Innovation and collaboration are fundamental to growth, especially in a challenging commercial environment. This programme champions NatWest’sinnovation by working with fintechs to co-create solutions to lead the future of banking.”

The programme provides fintechs with access to:
• A Curated Scale-Up Curriculum: Designed by Aspire, a consultancy specialising in startup growth, the curriculum will deliver tailored workshops and guidance to help fintechs refine and scale their solutions.
• Senior NatWest Decision Makers: Participants will engage with key figures within NatWest, gaining invaluable insights and feedback.
• A Collaborative Network: The programme drives connections among peers, industry experts, and NatWest’s dedicated Innovation function.

NatWest is calling on innovative fintechs to seize this opportunity. If you’re a pre- Series A UK-based fintech startup looking to take your business to the next stage, this is your chance to collaborate with one of the UK’s leading financial institutions.

To learn more and apply, visit the NatWest website.

Financial Regulation Innovation Lab – Exploring the intersection of quantum computing and the finance sector

As part of the 4th FRIL theme focusing on innovation to address financial crime, the FRIL team  along with Alliance for Research Challenge in Quantum Technologies (Quantum ARC) and Technology Scotland hosted a roundtable to explore and catalyse the opportunities present now and in the near-future between quantum computing and the finance sector.

The discussion spanned a broad range of topics at the intersection of quantum and finance, with various opportunities and risks highlighted. Within these opportunities and risks, the discussion emphasised the critical need in thinking in relation to economic crime and fraud, which we look forward to progressing through the 4th FRIL programme currently live focusing on ‘innovation to address financial crime’.

What is Quantum Technology and the risks it presents?

McKinsey states quantum technology could create value worth trillions of dollars within the next decade with the finance sector identified as a sector that could see the earliest impact, however the concept remains relatively unknown to most. The term quantum technology broadly relates to science that applies quantum mechanics to a given field of technology, and refers to a subset of fields such as quantum computing, quantum sensing, quantum imaging, or quantum communications.

For the purposes of this blog, we will be focusing on quantum computing, which utilises qubits, concisely summarised by the World Economic Forum as –

Quibits are the equivalent of a classical bit, and the most fundamental unit for encoding information. Where a bit can be in a state of either on or off (0 or 1), a qubit can be in either 0 or 1 – or a combination of both. This is because of a superposition effect in quantum theory, which means that particles can exist simultaneously in multiple states. 

In practice, this means not only can quantum computing provide a significant performance boost in processing, but it also has the potential to solve complex problems much faster than even the most powerful supercomputers today.

Whilst this kind of revolutionary power could deliver numerous opportunities for the finance sector, the risk rapidly materialises when considering public-key cryptography (PKC), which the security of nearly all Internet communications today is based on. The underpinning security of PKC relies on the difficulty of the mathematical problems and the challenge in which classical computers have in solving them. However, solving these mathematical problems with a general purpose quantum computer is considered easy, with Shor’s algorithm demonstrating this capability back in 1994, the challenge being that the power capabilities of a quantum computer to run the algorithm do not yet exist.

As highlighted by the NCSC, although advances in quantum computing technology continue to be made, quantum computers today are still limited, and suffer from relatively high error rates in each operation they perform. For organisations, however, this risk remains a priority for the thinking of today as bad actors are adopting a ‘harvest now, decrypt later’ approach to collect valuable, sensitive data in anticipation of power capabilities being on the horizon.

What is the current regulatory landscape at the intersection of quantum computing and the finance sector?

Regulatory agencies worldwide are battling with the balance between technology readiness levels and appropriate regulation or standard setting in relation to developments.

In October 2024, the UK Govt agreed with recommendations made by the Regulatory Horizons Committee (RHC – commissioned by DSIT to review the future needs of quantum technologies regulation to support innovation and growth) ‘that it is too early to establish regulatory requirements and legislation for quantum technologies at this stage given the nascency of the sector, but sustained action is required now to increase regulatory capability and enable a sector- and application-specific approach to regulating quantum technologies in the future’. When considering the finance sector specifically, the UK’s Financial Conduct Authority has demonstrated its position as a leading voice in the quantum security domain through collaborative initiatives with the World Economic Forum, where research was published offering guidance for businesses and regulators to ensure a collaborative and globally harmonised approach to quantum security.

Looking further afield at the international landscape, momentum continues to evolve at pace, and earlier this year we also saw the US agency National Institute of Standards & Technology (NIST) finalised several post quantum encryption standards. With these standards, NIST encouraged large organisations, including those across the finance sector, to begin transitioning to the new standards as soon as possible. Regulatory authorities in Singapore have also recently launched a ‘Quantum Track’ within their Financial Sector Technology & Innovation Scheme (FSTI 3.0), with an additional S$100 million earmarked to support innovation in quantum and AI.

Despite this progress, participants in the discussion broadly agreed there is still a long way to go when assessing the regulatory and standard setting landscape of quantum.

How can we collectively progress successful collaboration around the exploration of quantum technologies?

The consensus of the discussion emphasised that the fundamental principles for continued collaboration span across the triple helix of engagement from industry, academia and regulatory colleagues, mirroring the principles that underpin the Financial Regulation Innovation Lab. Here at FRIL we will continue to actively convene stakeholders across these groups on topics that present both opportunities and risks in financial regulation, exploring how innovative propositions and ways of working can be progressed across the ecosystem.

Across the FinTech Scotland cluster there are various collaborative projects exploring the beneficial and responsible exploration of quantum technologies. One of which, highlighted by roundtable attendees, is the BT Quantum Key Distribution project. The NCSC outlines that Quantum Key Distribution (QKD) mitigates the quantum threat to key agreement using properties of quantum mechanics, rather than hard mathematical problems, to provide security. We look forward to continuing to engage with our partners in the BT team on their learnings throughout this programme and sharing insights across the cluster.

Challenges were highlighted around accessing and sharing data, which continues to be a barrier for innovators and researchers in this area. Discussion touched on the potential of synthetic data in aiding progress for development activities, and reference to the success of regulatory initiatives such as the FCA Digital Sandbox in already going some of the way to knock down these barriers. Risks were also highlighted around the danger that advancements in quantum could be dominated by existing major players in the market, further emphasising the importance of initiatives that support democratising the playing field for innovators in this space to enable competition and avoid monopolisation.

What’s next in the intersection of quantum and finance? 

Reflections were made on the rapid evolution of AI, and the opportunities to respond differently as we look forward to the evolving risks and opportunities that quantum presents. These lessons range from the debate around explainability, and the potential opportunities quantum presents in this field, through to the pace at which regulation and standard setting is struggling to keep up with the technology.

There was a broad agreement across attendees that priority use cases for the finance sector in regards to quantum computing need refinement, with possibilities spanning from the use of quantum technologies by bad actors through to organisational adoption of quantum technologies. Attendees also highlighted the opportunities that can be explored with quantum technology as we look to areas such as open finance and the value that can be derived from this data to create beneficial and responsible innovation.

The FRIL Innovation to Address Financial Crime programme lays the foundations to begin testing some of this thinking, as evidenced through the roundtable and also the broader innovation call series, and we will continue to engage with experts across the ecosystem in the long term roadmap of FRIL focus areas. We are looking forward to engaging with innovators across the industry led use cases in this programme, exploring where potential quantum computing advancements may provide opportunities to more effectively tackle financial crime risks.

Interested in exploring more? The key contacts across the Financial Regulation Innovation Lab on this topic are:

Hope4u: Empowering People Through Financial Innovation

Throughout their lives, people will more often than not face financial challenges at some point. Recognising this, Hope4u, a fintech part of the FinTech Scotland community, is transforming how families navigate these hurdles with its innovative digital solutions.

What is Hope4u?

Hope4u is a fintech platform designed to provide tailored financial support for people in difficult financial situations. By leveraging advanced data analytics and user-centric design, Hope4u enables individuals and families to access grants, manage their budgets, and find relevant support services—all in one easy-to-use app.

How Hope4u Works

The platform connects users with financial assistance programs and resources in their region, helping them make informed choices about their finances.

• Personalised Financial Assistance Finder: Using intelligent algorithms, Hope4u matches families with benefits, grants, and services that align with their specific needs and eligibility criteria.

• Budgeting Tools: people can set financial goals, track expenses, and receive tips on managing household budgets effectively.

• Access to Community Resources: Hope4u links users with local support networks, childcare providers, and education resources, creating a holistic support system.

Making a Broader Impact

By addressing challenges like financial inclusion and resource accessibility, Hope4u is helping individuals across the UK thrive in uncertain times.

For example, Hope4u enables users to discover and apply for financial aid programs similar to Scotland’s Scottish Child Payment or Best Start Grant, demonstrating its adaptability to regional contexts. The platform’s flexibility ensures it can support families regardless of their location, making it an invaluable tool for those navigating complex financial landscapes.

Amiqus Strengthens Leadership in AML Expertise

Scottish fintech Amiqus has just appointed Graham MacKenzie, an expert in Anti- Money Laundering (AML), as its Director of AML & Financial Crime Risk. Graham brings with him over a decade of hands-on experience in AML and financial crime regulation. His career includes roles as Chair of the UK AML Supervisors Forum, member of the Legal Sector Affinity Group (LSAG), and Head of AML at the Law Society of Scotland.

Enhancing AML Capabilities in a Rapidly Changing Sector

With an increase in regulatory demands and the increasing need for firms to proactively manage AML risks, Amiqus is doubling down on its investment in AML solutions. Graham’s appointment is more than a leadership shift, it marks the next phase in Amiqus’ strategy to scale its AML platform for high-volume financial services and wealth management clients.

As part of this evolution, Amiqus is launching a new AML consulting service. This capability will enhance its existing offerings by providing clients with bespoke content, premium support, and access to regulatory guidance, independent audits, and horizon scanning for upcoming regulatory changes.

Looking Ahead


Amiqus is shaping the future of AML services and with Graham, the company will lead the charge in equipping regulated firms with the tools, knowledge, and support they need to navigate an increasingly challenging regulatory environment.

Callum Murray, CEO of Amiqus, commented:
“We’ve committed to scaling the impact Amiqus has by 10x over the next few years. To do that it’s critically important we’re able to attract the very best people to join us across a wide variety of roles.”

I’ve known and respected Graham for a number of years in his previous role and I’m excited for us to put our plans to work, supporting our teams, clients and delivering on the potential we have to fundamentally change the way people are able to reusably access regulated products and services online.”

Graham MacKenzie commented:
“After eight incredible years setting up and running the AML function at the Law Society of Scotland, I have gotten to know the team at Amiqus really well. I’ve always been impressed not only by the quality of their product and solutions but by their overall mission and objectives – growing ethically, sustainably and purposefully, using business as a force for good and making access to legal and other professional services simpler for everyone.”

“When making the decision to move on from the Society, it was important to me to know these are the principles which continue to guide Callum and everyone whoworks at Amiqus.”

“As money laundering and other economic crime risks become ever more complex, and the regulatory landscape expands to keep pace, it is clear to me that using technology you can trust is not only a competitive advantage – it has increasingly become an imperative. “

“As an ex-regulator, I'm acutely aware of the pressures all professional firms face in the current environment. There is however, a huge amount of untapped potential to use technology to help firms in this space and I’m looking forward to using my experience and expertise to support Amiqus and their clients unlock this opportunity, and with wider AML/economic crime compliance requirements.”