The landscape of financial fraud in the UK
Season 4, episode 11
Listen to the full episode here.
This is the inaugural episode of a special FinTech Scotland Podcast Series, co-hosted with with Charlotte Moir fromBT.
This episode highlights the launch of the new FinCrime Innovation Programme, tackling the pressing issue of fraud and financial crime.
We’ll unpack the impact of fraud in 2023, with £460 million lost to APP fraud in the UK, and discuss the implications of the new PSR mandatory reimbursement scheme introduced in October 2023. This landmark change enforces stricter rules within Faster Payments, ensures a shared responsibility between payment firms, and provides enhanced protections for customers, especially the vulnerable.
Our guests bring diverse insights into the fight against fraud:
• Lauren Cassells, Research & Programme Innovation Manager at FinTech Scotland, discusses the collaborative efforts of the FRIL initiative and its industry-wide engagement.
• Brian Webb, Chief Security Officer for Consumer at BT, shares BT’s strategies in combating fraud and fostering innovative partnerships.
• Paddy O’Keefe, Economic Crime Public & Private Partners Manager at Virgin Money, explores Virgin Money’s initiatives to ensure comprehensive fraud reporting and prevention.
Financial firms, Telcos and Technology leaders launch a collaborative programme in International Fraud Awareness Week to tackle financial crime across the UK
As part of International Fraud Awareness week, 11 industry partners including BT, HSBC, Morgan Stanley, Abrdn, TSB, Virgin Money, Lloyds Banking Group, Barclays, Fujitsu, Equifax and Dudley Building Society are collaborating to launch an innovation programme focused on addressing financial crime.
FinTech Scotland, SuperTech West Midlands, and Greater Manchester Combined Authority, brought together through the Innovate UK Innovation Accelerators programme, will lead the UK wide innovation call aiming from within the Financial Regulation Innovation Lab to tackle financial crime challenges.
Innovators worldwide are invited to apply to join the programme by 13 January 2025. Successful applicants will benefit from direct support from industry leaders, an unparalleled opportunity to refine and test their propositions within a robust framework. Participants will also gain insights through exclusive roundtables, masterclasses, and workshops led by leading academics from the University of Glasgow, University of Strathclyde, Aston University, and Birmingham City University.
This initiative builds on the momentum of three previous innovation calls launched this year by FinTech Scotland through its Financial Regulation Innovation Lab (FRIL). By publishing industry-led challenge statements, FRIL invites innovators to develop new solutions to address real world challenges. By focussing on non-competitive challenges, FRIL encourages collaboration across established institutions, delivering meaningful change in financial services and other sectors.
In addition, this fourth call further expands the geographical reach of FRIL. Having expanded recently on the call relating to Consumer Duty, launched in September, with the partnership with SuperTech West Midlands, the financial crime programme welcomes the addition of Greater Manchester Combined Authority to cement the development of FRIL as an asset for the whole of the UK. As the three geographies with Innovation Accelerator pilots, part of the government’s commitment to place-based innovation investment through Innovate UK, part of UKRI, the partnership is working to demonstrate the power of this approach and that of cluster-led innovation activity relevant to advancing the UK’s position in a priority sector
This collaboration will deepen FRIL’s impact in tackling financial crime, with a specific focus on five use cases provided by industry.
The call will conclude on 20 March 2025 with a showcase event, offering innovators the chance to present their solutions to a broad range of senior stakeholders.
Applications close on 13 January 2025. For more information and to view the programme’s use cases, please visit https://www.fintechscotland.com/what-we-do/financial-regulation-innovation-lab/financial-crime/
Nicola Anderson, CEO at FinTech Scotland said:
“FRIL is all about the power of collaboration, bringing together diverse expertise to deliver better outcomes for all. By partnering with other UK regions, we are strengthening the UK’s position as a leader in financial innovation, connecting the best minds and resources to address some of the industry’s toughest challenges.”
Hilary Smyth-Allen, Executive Director SuperTech:
“Joining this latest thematic call with FRIL, we are building on the strong base of cross-regional collaboration of innovation endeavour. As the partnership expands, the undoubted winner is the UK; this time in tackling some of the biggest challenges facing industry and citizens as result of financial crime”
Paul Taylor, Managing Director, BT Business:
“By taking part in FRIL, BT will continue to co-innovate with industry partners on key challenges and priorities in tackling Financial Crime. It will allow us to explore FinTech solutions and harness innovation to ensure our customers and businesses are protected today and prepared for tomorrow.”
Paddy O’Keefe, Public Private Partnerships Virgin Money:
“Virgin Money is committed to tackling financial crime, and technology has a key role to play in effectively achieving that. Following the success of FRIL’s ‘simplifying compliance with AI’ programme, we’re excited to support the new ‘innovation to address financial crime’ programme and look forward to engaging with partners to help combat this important issue.”
Ali Fellows, Head of Compliance & Financial Crime, Dudley Building Society:
“Financial Crime prevention is something I am extremely passionate about, having worked in the financial services industry in this area for over 20 years. We have a huge part to play in this, and collaborative working is fundamental in helping drive the fight and shape the future. I am really looking forward to working with SuperTech WM and Fintech Scotland to see how innovation can help develop solutions to help make it harder for criminals to abuse our society and tackle the harm that financial crime causes.”
Robert McKechnie, Director, Credit Products and Strategic Alliances at Equifax UK, said
“This call aligns seamlessly to Equifax’s commitment to strengthen the financial services’ sector in their responding to criminal activities i.e. Identity and Fraud thus meeting their regulatory requirements. The ability to leverage innovative and emerging applications of technology plays a crucial role in the identification and disruption of financial crime and we are excited to be engaging across the FRIL programme to support the development of these solutions.”
Kwaku Osafo, Head of Economic Crime Prevention & MLRO, Insurance, Pensions & Investments Risk, Lloyds Banking Group said:
“Lloyds Banking Group are delighted to be participating in this unique collaborative programme focused on strengthening cross sector efforts to tackle financial crime and fraud. We are looking forward to engaging with industry, academia and regulatory colleagues to explore and harness cutting edge fintech solutions.”
FRIL is a project funded by the Glasgow City Region Innovation Accelerator programme Led by Innovate UK on behalf of UK Research and Innovation, the pilot Innovation Accelerators programme invested £100m in 26 transformative R&D projects to accelerate the growth of three high-potential innovation clusters – Glasgow City Region, Greater Manchester and West Midlands. This is a new model of R&D decision making that empowers local leaders to harness innovation to drive regional economic growth, help attract private investment and develop future technologies.
20 Companies Selected for Consumer Duty Focussed Innovation Call
We’re delighted to confirm the 20 Fintech companies selected to advance to the next stage of our third Innovation Call launched from our Financial Regulation Innovation Lab in partnership with SuperTech West Midlands.
This innovation challenge focusses the theme of consumer duty which is impacting the whole industry. The call was developed in collaboration with 14 leading industry partners: PwC, Tesco Bank, NatWest, Lloyds Banking Group, Equifax, and Barclays, alongside essential community-focused institutions like Dudley, Advance Credit Union, Secure Trust Banks, BNP Paribas Personal Finance, TSB, Castlemilk Credit Union, Coventry and Warwickshire Reinvestment Trust (CWRT), and Moneyline.
With the new consumer duty regulation, financial services organisations are required to make sure they are providing better outcomes for their customers. This means using all data and technologies available to support new the development of better journey, products, services and much more.
Thanks to this call, fintech firms have a unique occasion to work alongside established industry leaders and world-class academics to develop new thinkings and solutions to enhance customers’ financial well-being.
We are continuing to collaborate with the University of Strathclyde and the University of Glasgow to align the initiative with the latest academic research hence advancing innovation in financial regulation across the UK.
Selected Fintechs
Out of 44 applicants from around the world, 20 innovative companies have been selected after demonstrating their commitment to tackling consumer duty challenges through innovative solutions.
Congratulations to Ask Silver, Creditflow, docStribute, EngageSmarter, Guiide, Hope4U, Haboo, Inicio.ai, Malted AI, MyArk, National Support Network, nestegg, planda, Profylr, Sibstar, TellJo, Truzy, UniVeri, VouchSafe, and The Wisdom Council.
For the next few months, they will gain insights into industry challenges and refine their propositions. The programme will involve industry workshops, mentorship, and opportunities to refine concepts with direct feedback from industry partners.
Some of the most promising Fintechs may also be awarded grants of up to £50,000 to support further development of their ideas.
Programme Launch
The selected fintechs gathered in Glasgow on 5 November at the University of Strathclyde’s Technology and Innovation Centre (TIC) to meet industry partners and start building with all involved parties.
Can Technology Transform and Simplify Regulatory Compliance?
At the recent Financial Regulation Innovation event in Glasgow, part of the FinTech Scotland Festival, hosted by Barclays and FinTech Scotland, experts, industry leaders, and academics discussed how new technologies are reshaping regulatory compliance.
Featured speakers included representatives from Barclays, the FCA, Morgan Stanley, Pinsent Masons, and leading fintech firms such as Amiqus, Aveni, Encompass, Exizent, Corlytics, Malted.Ai and docStribute. , providing diverse perspectives on the practicalities and potential of technology in this area.
AI as a Powerful Tool for Compliance
AI was discussed at length as a transformative tool that has the potential to streamline compliance processes while enhancing precision. However, implementing AI for regulatory purposes requires careful integration, especially within legacy financial systems. Without the right infrastructure, this transformation is challenging. Industry leaders highlighted that good data input is crucial to AI model reliability. As one speaker put it, “You get out what you put in” — a reminder that faulty data can compromise outcomes and increase risk.
Ensuring Privacy and Security in AI Applications
Privacy and security were recurring themes, with experts stressing the importance of keeping private data out of models (favouriting synthetic data) and creating “fail-safe” designs. This approach ensures that if errors occur, they aren’t catastrophic. For example, speakers from innovative tech firms presented privacy-enhancing technologies and zero-knowledge proofs, which allow companies to meet compliance requirements without exposing sensitive data.
Future Horizons: Advanced AI Models and Compliance
Next-generation AI models offer exciting possibilities for compliance by tackling more complex, ambiguous tasks over longer time frames. By expanding AI capabilities, the sector aims to unlock entirely new areas of automation and efficiency. However, this shift also requires that financial services firms cultivate higher levels of AI literacy across teams. According to one academic at the event, we are witnessing the “next wave of compliance innovation, requiring regulatory understanding and technical fluency in parallel.”
Regulatory Approaches: EU AI Act vs. UK Ecosystem Model
A panel discussion touched on the contrast between the EU’s AI Act and the UK’s ecosystem approach to regulation. The EU’s model is characterised by a “top-down” structure, while the UK leans toward a more flexible, “bottom-up” framework. The EU’s structured guidelines provide strict compliance benchmarks, while the UK’s adaptable ecosystem approach supports innovation by allowing firms more flexibility in their compliance methods.
Skills for the Future
As regulation and technology evolve together, the skills needed within compliance and risk teams will also change. Smaller, targeted language models are becoming popular for specialised tasks, complementing larger models. These smaller models allow for streamlined implementation and provide focused insights tailored to specific regulatory needs. In the coming years, the industry will likely see growing demand for professionals who can blend regulatory knowledge with AI and data literacy.
FinTech Scotland Celebrates ESG Innovation Success, Paving the Way for Job Creation and Industry Change
FinTech Scotland is excited to announce the winners of the “Shaping the Future of ESG in Financial Services” innovation call. This initiative, launched in June 2024 as part of the Financial Regulation Innovation Lab (FRIL) in collaboration with the University of Strathclyde and the University of Glasgow, aims to tackle critical data and technology challenges to enhance the integration of Environmental, Social, and Governance (ESG) factors in the financial services sector.
Challenge Partners for this initiative included Lloyds Banking Group, Morgan Stanley, Barclays, Phoenix Group, abrdn, HSBC, Virgin Money, EY, Sopra Steria, and Equifax. The participating firms worked collaboratively to identify seven key challenges where innovative solutions could drive meaningful impact.
Twenty fintechs were chosen to advance their solutions in partnership with 10 Industry Challenge Partners and universities. Over a three-month Innovation Process, teams collaborated closely with industry professionals developing and showcasing their innovations in the field of ESG.
Eight winners will receive funding to further develop their proposals. These winners have shown significant promise in tackling the ESG challenges highlighted by the FRIL Industry Challenge Partners. Moving forward, these fintechs will continue to refine their solutions with ongoing support and collaboration with industry and the Financial Regulation Innovation Lab
The winners are as follows:
GAIALENS: Greenwashing Analytics Solution enabling investors to assess the greenwashing risk of funds and companies.
SCOTT LOGIC: B Corp focussed on addressing data quality and reliability in greenwashing.
SICCAR: Secure solution architecture with a focus on reliability and resilience of ESG data.
ESG 360: An AI-Driven Platform using existing ESG Reports to produce a gap analysis for regulatory compliance that provides full audit capability.
CIENDOS: Delivering environmental data that underpins financial flows and validates environmental claims.
ESG DISCLOSE: An AI powered platform that offers AI-powered analytics, customised integration, real-time monitoring, and collaborative tools.
VERIFOXX: A data query engine enabling Industry to query the dataset of an investee/ borrower/ asset, to gain visibility on verified financed emissions
TEXPERTAI: An AI and data analytics platform specialising in social sustainability focussing on human capital, rights, and labour standards within the workforce and supply chains.
Nicola Anderson, CEO of FinTech Scotland, commented:
“The response to the ‘Shaping the Future of ESG in Financial Services’ innovation call has been outstanding. The level of engagement from both the fintech community and our Challenge Partners highlights the importance of collaboration in driving meaningful change. We are excited to see how the winning solutions will shape the future of ESG in financial services.”
Tom McFarlane, Partner at EY said:
“The winners of the Financial Regulation Innovation Lab’s ESG innovation challenge showcases the groundbreaking thinking that is critical to tackling today’s sustainable finance challenges. EY has a long-standing commitment to driving innovation in ESG, and we are proud to support these transformative ideas.”
Pauline Brown, Head of ESG Reporting, Finance at Morgan Stanley said:
“We are proud to support the ESG Innovation Challenge and congratulate the winners for their exceptional contributions. Their innovative solutions have the potential to help advance sustainability within the financial services industry. At Morgan Stanley, we are committed to fostering the kind of forward-thinking that drives meaningful progress in ESG.”
David Anderson, Environment and Climate Lead at Virgin Money said:
“We applaud the winners of FRIL’s ESG innovation call for their groundbreaking solutions, and their work will be instrumental in shaping the future of ESG practices within financial regulation. At Virgin Money, we are committed to supporting innovative approaches that drive environmental and climate sustainability across the industry.”
Jennifer Simpson, Head of Climate & ESG Risk at Lloyds Banking Group said
“We are delighted to have participated in FRIL’s ESG Innovation Challenge and extend our congratulations to the winners for their outstanding contributions. Their innovative solutions will support reshaping the ESG regulatory compliance landscape, promoting robust ESG practices across the industry. At Lloyds Banking Group, we remain committed to Helping Britain Prosper and supporting ESG innovation that tackles pressing challenges, paving the way for a more sustainable and resilient financial system.”
Kal Bukovski, Director of Academia and Research at Sopra Steria said:
“We are proud to have taken a key challenge sponsor role in FRIL’s ESG Innovation Call and extend our congratulations to the winners for their pioneering solutions. Their work underscores the critical role of digital innovation in driving sustainability across the financial sector. At Sopra Steria, we are committed to fostering technological advancements that not only enhance financial regulation but also contribute to a more sustainable future.”
Richard Nicol, Senior Product Owner at Phoenix Group said:
“We have been impressed by the quality of fintech solutions in FRIL’s ESG innovation call. Their forward-thinking solutions highlight the importance of integrating ESG principles into financial regulation. At Phoenix Group, we are committed to supporting initiatives that drive sustainable change and strengthen the industry’s approach to responsible finance and congratulate all the winners of this call.”
FinTech Scotland, SuperTech (West Midlands), University of Strathclyde and University of Glasgow and eight industry collaborators have recently announced the next innovation challenge from FRIL aimed at enhancing consumer outcomes with technology and data is currently live.
This new challenge involves Industry collaborators from NatWest, Lloyds Banking Group, Equifax, PwC, Barclays, Tesco Bank, Secure Trust Bank and Dudley Building Society. It focusses on Consumer Duty Outcomes. Fintech firms from across the globe are being invited to apply by the 25th of October. Successful applicants may be eligible for grant awards of up to £50,000 to further develop their solutions. Applications to the challenge are now open and more information can be found here
Led by Innovate UK on behalf of UK Research and Innovation, the pilot Innovation Accelerators programme invested £100m in 26 transformative R&D projects to accelerate the growth of three high-potential innovation clusters – Glasgow City Region, Greater Manchester and West Midlands. This is a new model of R&D decision making that empowers local leaders to harness innovation to drive regional economic growth, help attract private investment and develop future technologies.
Regulatory Innovations and Anti-Greenwashing: UK/EU Strategic Insights
Financial Regulation Innovation Lab – University of Strathclyde
Given the growing global concern for sustainability and environmental responsibility, the practice of greenwashing has emerged as a critical challenge. Greenwashing occurs when companies exaggerate or falsely represent their environmental efforts to stakeholders, creating a misleading image of sustainability that masks their true impact. The United Nations (UN) highlights the severity of this issue, defining greenwashing as the behaviour of “misleading the public to believe that a company or other entity is doing more to protect the environment than it is”[1]. This deceptive practice can present significant challenges in addressing climate change, undermine consumer trust, and disrupt the market.
In response to this issue, the UK and EU have implemented a series of rules and regulations guiding firms toward anti-greenwashing practices. The EU, for instance, formally endorsed the Greenwashing Directive on 17 Jan 2024, which requires companies to substantiate their environmental claims with clear, reliable evidence. The UK has also established guidelines to combat greenwashing, with oversight from the Competition and Markets Authority (CMA). Additionally, the Financial Conduct Authority (FCA) has introduced a new anti-greenwashing rule, effective since 31 May 2024, further strengthening the regulatory framework to ensure the integrity of environmental claims made by firms.
In this blog, we cover the latest anti-greenwashing regulations in the UK and EU, examining their strategic insights in respect of promoting transparency and authenticity in sustainable practices. We discuss the consistency of these regulations, while also highlighting key differences in their approaches. Finally, we suggest potential future developments in these regulatory frameworks.
UK Regulations Targeting Greenwashing Practices
Prior to 2021 in the UK, consumer protection and advertising regulations had been in place to address potentially misleading sustainability claims. However, these regulations lack a structured and enforceable framework specifically designed to address and mitigate such issues comprehensively. After 2021, the CMA launched a review over the potential misleading sustainability claims regarding the eco-friendliness of clothing lines in the fashion sector, including brands such as ASOS, Boohoo and George at Asda (Competition and Markets Authority, 2023[2]). Additionally, to help companies understand how to communicate their green credentials while reducing the risk of misleading shoppers, the CMA has published the Green Claims Code[3], focusing on six principles based on existing consumer laws. The Green Claims Code regulates companies that they “must not omit or hide important information” and “must consider the full life cycle of the product” when making green claims. For example, a loaf of bread labelled as “Organic Sourdough” would be misleading if it does not meet the sector-specific requirement that food products must contain at least 95% organic ingredients to be labelled as organic. The CMA is able to fine companies up to £300,000, or 10% of a company’ annual turnover (whichever is higher), for breaching consumer laws, and up to 5% of a company’s annual global turnover, with an additional daily penalty of 5% of daily turnover during non-compliance, for failing to comply with a direction (Department for Business, Energy & Industrial Strategy, 2022[4]).
However, recent incidents have revealed that greenwashing practices have increasingly surfaced in the banking sector. Therefore, the Financial Conduct Authority (FCA)’s Anti-greenwashing Rule (AGR/The Rule) came into force in May 31, 2024, with the aim of protecting investors against firms’ greenwashing intentions. The Rule is stated under Section ESG 4.3.1R of the FCA’s Environmental, Social and Governance (ESG) Sourcebook, published through their Policy Statement on Sustainability Disclosure Requirements (SDR) and investment labels (the Policy Statement). The Rule requires all FCA-authorised firms providing sustainability-related financial products/services and/or financial promotions to clients in the UK to deliver claims that are ‘fair, clear and not misleading’, and are consistent with their sustainability characteristics. Specifically, AGR Guidance underpins the following principles (referred to as the ‘4 Cs’):
- Correct and capable of being substantiated – claims should be factually correct and not provide conflicting or contradictory information; the firm’s products/services should live up to the claims made with robust and credible supporting evidence; the firm should regularly review and maintain their claims and evidence following AGR on an ongoing basis; the firm should make the evidence publicly available in an easily accessible way.
- Clear and presented in a way that can be understood – claims should be made transparent, straightforward, useful, and generally understood by all intended audiences; firms should maintain the overall impression and visual presentation to be consistent with their claims; firms subject to Consumer Duty should test their communications where appropriate and ensure they have the necessary information to understand and monitor customer outcomes.
- Complete – claims should not omit or hide important information and should consider the full lifecycle of the products/services that might influence decision-making. This extends to not highlighting only positive sustainability impacts where this disguises negative impacts.
- Comparisons should be fair and meaningful – comparisons mentioning other products/services should be made in a fair and meaningful manner, whether in relation to a previous version of the same product or service or to a competitor’s product or service. This should enable the audience to make informed decisions about the products/services.
EU Regulations Targeting Greenwashing Practices
In the EU, the battle against greenwashing is also intensive. In 2020, the European Commission found that 53% of examined environmental claims in the EU were vague, misleading or unfounded, and 40% were unsubstantiated (European Commission, 2023[5]). The Consumer Protection Cooperation (CPC), a network under authority of the Consumer Protection Cooperation Regulation and with the coordination of the European Commission, takes action to address cross-border violation of consumer protection at EU level. BEUC can post alerts about emerging market threats associated with greenwashing and their information is then directly accessible by enforcement authorities[6].
In January 2024, the European Parliament formally approved its Greenwashing Directive[7], requiring member states to introduce stricter rules surrounding the use of environmental claims by companies. The regulation complements and further operationalises the proposal for a Directive on empowering consumers in the green transition in 2022. In Parliament, the file has been allocated jointly to the Committees on Internal Market and Consumer Protection (IMCO) and on Environment, Public Health and Food Safety (ENVI).
The Greenwashing Directive covers all sustainability claims that relate to a product, a brand, a company, or a service made in a business-to-consumer (“B2C”) context. Under the Directive, sustainability claims cover both environmental or “green” claims and so-called “social characteristic” claims. Only sustainability labels based on official certification schemes or established by public authorities will be permitted in the EU. In addition to “greenwashing”, bluewashing[8]issues also fall within the scope of the Greenwashing Directive. The Greenwashing Directive also introduces a clear definition of “environmental and social characteristics with specific examples; specifically, matters relating to animal welfare or vegan are also considered as social characteristic claims”.
Currently, the EU has been taking stronger actions against greenwashing. The European Parliament and Council have reached a provisional agreement on new rules to ban misleading advertisements and provide consumers with better product information; for instance, generic environmental claims, e.g. “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco”, without proof of recognised excellent environmental performance relevant to the claim. False or unfounded product durability claims that promote replacement or repairability earlier than necessary will also be banned. Once the Greenwashing Directive is published in the Official Journal of the EU and enters into force, Member States will have 24 months to transpose the Directive into their national legislation. However, some Member States, such as France, Germany, and the Netherlands, are expected to implement these rules earlier, as their regulators, NGOs and consumer organisations and courts have already started to enforce against greenwashing.
A Comparative Perspective on UK/EU Anti-greenwashing Regulatory Frameworks
The overview of the UK’s and the EU’s anti-greenwashing regulatory frameworks reveals a consistent and unified effort to combat greenwashing, aiming to foster consumer trust and promote true sustainability in the market. These frameworks reflect a shared goal of combating greenwashing, with recent developments showing an increased focus on addressing specific challenges and complex cases associated with misleading environmental claims. Both regulatory frameworks emphasise the importance of accountability and verification, requiring companies to substantiate their environmental claims with credible evidence that can be verified by consumers. The regulations are frequently updated, underscoring the recognition by both the UK and the EU that greenwashing is a critical issue that must be tackled to ensure transparency and protect consumers.
It is also important to acknowledge some differences in the anti-greenwashing regulatory frameworks between the two regions. The UK advocates a principle-based regulatory approach that encourages companies to adhere to broad principles of fairness and honesty in their environmental claims. Over the period 2015 to 2022, the FCA has outlined various measures to address greenwashing, including requiring firms to withdraw or amend misleading advertisements, banning promotions, and issuing public alerts. This approach fosters flexibility, innovation, and dynamic solutions to sustainability challenges by allowing companies to tailor their environmental claims and practices following the rules. However, it has not publicly disclosed any specific sanctions against companies within the Advisors and Intermediaries portfolio for greenwashing (Financial Conduct Authority, 2022[9]). Compared to the UK, the EU employs a legislative-based framework characterised by stricter enforcement and detailed, uniform rules. Although it has not been officially implemented, the EU Parliament’s proposal clearly called out sanctions for businesses guilty of breaking the rules, including temporary exclusion from public tenders, loss of their revenues, and a fine of at least four per cent (4%) of their annual turnover. The most recent action by the EU after the introduction of new proposal was the case against greenwashing claims of the aviation industry. In May 2024, the EU Commission and EU consumer protection authorities contacted twenty (20) airlines regarding claims that “the CO2 emissions caused by a flight could be offset by climate projects or through the use of sustainable fuels, to which the consumers could contribute by paying additional fees”. The airlines were asked to respond within thirty (30) days with their proposed solutions to address the concerns. After that, authorities will discuss and monitor the implementation of agreed upon solutions, and if the required steps are not followed accordingly, further actions, including sanctions, could be taken[10]. This rigorous approach guarantees uniform standards and accountability throughout the EU, effectively managing the complexities of coordinating regulations across various legal systems and markets.
One other difference comes from the sectoral focus. The FCA, as an institution that serves to regulate financial services and markets in the UK, has recently directed its Anti-greenwashing Rule specifically towards greenwashing behaviors within financial services, financial institutions, and financial products. Besides this, the CMA’s Green Claims Code primarily targets the consumer goods sector, aiming to address misleading environmental claims across a wide range of consumer products. In contrast, the EU’s Greenwashing Directive takes a broader approach, applying to a wide range of sectors and industries across the European market.
Potential Future Developments in Anti-greenwashing Regulatory Frameworks
We acknowledge the critical advancements in recent anti-greenwashing regulatory frameworks within both the UK and the EU. We outline here several prospective developments that could be considered to enhance the effectiveness of combating greenwashing practices.
The regulatory framework should broaden its focus to encompass not only environmental practices but also social and governance aspects, as it evolves to address ESG-related greenwashing. For instance, the finalised Anti-greenwashing Rule from the FCA in the UK has received positive feedback overall from respondent companies, but some concerns have been pointed out regarding the clarity of sustainability’s taxonomy, which should go beyond environmental / climate-related claims to cover claims relating to “social issues”, and even corporate social responsibility initiatives. The terms “environmental/social characteristics” should be more clearly defined and elaborated from other terms used in the guidance, such as “complete”, “life cycle of the product”, “regular review” and “periodically monitor”. Moreover, there is less of a focus on claims regarding governance, despite the FCA stating clearly that: “We consider governance to be an enabler of environmental or social outcomes, rather than an end in itself, and we refer to ‘sustainability characteristics’ as ‘environmental or social characteristics” (Financial Conduct Authority, 2024[11]).
We also recommend that increased attention be directed towards small and medium-sized enterprises (SMEs). From perspective of stakeholders, SMEunited[12] is worried that, although the proposed Greenwashing Directive from the EU would exempt micro-enterprises from obligations ((Articles 3(3), 4(6), 5(7)), SMEs could be affected indirectly through market pressure or consumers who suspect they do not comply with the obligations. Improved support measures should be put in place therefore, in case micro-enterprises would like to apply the requirements of the directive voluntarily, through the introduction of a simplified EU-level tool and by facilitating lifecycle analysis for SMEs at EU level. IMA[13]-Europe suggests that the Commission should avoid ‘over-regulating’ and reduce unnecessary administrative burdens; for instance, procedures for firms to obtain more certificates of conformity for green-claim products should be simplified, and authorities should allocate sufficient time for firms to remedy for their violations before applying penalties.
Ngoc Anh Chu is a PhD candidate and a scholarship recipient from Department of Accounting & Finance, Strathclyde Business School (SBS). Her current work is related to artificial intelligence and machine learning, specifically in Natural Language Processing (NLP) and eXplainable AI (XAI) applications in the field of ESG and Sustainable Finance. She previously worked in Integrated International Tax Consulting Department at KPMG Vietnam and later obtained her MSc in Financial Technology from SBS in 2023 with distinction and academic award from the department. Her dedication in integrating advanced technologies to improve transparency and reliability of financial sector highlights her innovative approach and commitment to driving impactful research, contributing to sustainability, and developing solutions that foster a more accountable industry.
Email: ngoc.chu@strath.ac.uk
Daniel Dao is a Research Associate at the Financial Regulation Innovation Lab (FRIL), Department of Accounting and Finance, University of Strathclyde Business School; and a Research Economist (Consultant) at the International Bank for Reconstruction and Development (IBRD), The World Bank, Washington DC Headquarters. He is a CFA Charterholder and an active member of the CFA UK. He has earned PhD in Finance from Coventry University, UK; MBA in Finance from Bangor University, UK; and MSc in Financial Engineering from WorldQuant University, US. His expertise lies in the fields of Fintech; Sustainable Finance; Productivity, Innovation, & Growth; with proficiency extending to data science techniques and advanced analytics, with a specific focus on artificial intelligence, machine learning, and natural language processing (NLP). He has published in internationally leading journals, including British Journal of Management (ABS-4), Information and Management (ABS-3*), and various policy and industry research reports affiliated with The World Bank (Dominican Economic Memorandum, 2023; World Development Report, 2024; Labour and Policy Reform, 2024) and Fintech Scotland (White papers and Blog Posts in AI, Fintech, ESG, and Financial Regulation)
Email: daniel.dao@strath.ac.uk
[1] The UN: Greenwashing – The deceptive tactics behind environmental claims: https://www.un.org/en/climatechange/science/climate-issues/greenwashing#:~:text=By%20misleading%20the%20public%20to,delay%20concrete%20and%20credible%20action.
[2] Competition and Markets Authority – ASOS, Boohoo and Asda: greenwashing investigation: https://www.gov.uk/cma-cases/asos-boohoo-and-asda-greenwashing-investigation
[3] Green Claims Code: https://www.gov.uk/government/publications/green-claims-code-making-environmental-claims/green-claims-and-your-business
[4] Department for Business, Energy & Industrial Strategy – Reforming competition and consumer policy:
[5] European Commission – Consumer protection: enabling sustainable choices and ending greenwashing: https://ec.europa.eu/commission/presscorner/detail/en/ip_23_1692
[6] Bureau Européen des Unions de Consommateurs, which is translated into “European Bureau of Consumers’ Unions”.
[7] Greenwashing Directive: https://www.europarl.europa.eu/thinktank/en/document/EPRS_BRI(2023)753958
[8] Bluewashing refers to companies who signed the United Nations Global Compact and its principles but did not make any actual policy reforms. Bluewashing differs from greenwashing as it focuses more on social and economic responsibility rather than the environment (Forbes – Bluewashing joins greenwashing as the new corporate whitewashing: https://www.forbes.com/sites/timothyjmcclimon/2022/10/03/bluewashing-joins-greenwashing-as-the-new-corporate-whitewashing/)
[9] Financial Conduct Authority – Information on firms sanctioned for greenwashing – April 2022: https://www.fca.org.uk/freedom-information/information-firms-sanctioned-greenwashing-april-2022
[10] European Commission – Commission and national consumer protection authorities starts action against 20 airlines for misleading greenwashing practices: https://ec.europa.eu/commission/presscorner/detail/en/ip_24_232256
[11] Financial Conduct Authority – Finalised Guidance: https://www.fca.org.uk/publication/finalised-guidance/fg24-3.pdf
[12] European Association of Craft, Small and Medium-Sized Enterprises
[13] Industrial Minerals Association
UK-Wide Innovation Challenge Launches, Transforming Customer Outcomes and Driving Innovation
FinTech Scotland, SuperTech (West Midlands) and eight industry collaborators are announcing the launch of a new innovation challenge aimed at enhancing consumer outcomes with technology and data.
Industry collaborators NatWest, Lloyds Banking Group, Equifax, PwC, Barclays, Tesco Bank, Secure Trust Bank and Dudley Building Society have come together for this innovation call, and the programme is focused on Consumer Duty Outcomes. Fintech firms from across the globe are invited to apply by the deadline of the 25th of October 2024. Successful applicants may be eligible for a £50,000 grant to further develop their solutions.
The challenge focusses on the best use of data and data analytics to enable greater understanding of consumers and in turn optimise outcomes. It invites enterprising tech businesses to develop and showcase data led tools and services which can support Financial Services organisations to meet their Consumer Duty requirements and in doing so continue to drive positive outcomes for customers across the UK.
This is the third innovation call to be launched through FinTech Scotland’s Financial Regulation Innovation Lab (FRIL). FRIL highlights real-life industry challenges and fosters a non-competitive environment that encourages collaboration among leading firms to explore cutting-edge solutions and drive sector innovation and in turn maximise customer outcomes.
A notable addition to this call is a partnership between FinTech Scotland and SuperTech (West Midlands), an organisation focused on advancing technology in financial services across the Midlands. Based in Birmingham, SuperTech promotes innovation to stimulate economic growth in the UK’s largest regional economy by collaborating with SMEs, corporates, and educational institutions. This relationship underscores the impact of cluster leadership throughout the UK
The innovation call programme will feature expert support from leading academics and researchers at the University of Glasgow, University of Strathclyde and University of Warwick who will contribute applied research to accelerate the onboarding of innovation. The programme will conclude with a showcase day in Glasgow on the 21st of January 2025, where participants will present their solutions.
Nicola Anderson, CEO of FinTech Scotland, commented:
“The new Consumer Duty regulation represents a positive development for the financial services industry and this innovation call will play a crucial role in ensuring that organisations can harness innovative solutions to meet their regulatory obligations while delivering real value to consumers.”
Hilary Smyth Allen, Executive Director SuperTech, commented:
“By joining the FRIL innovation call, we are adding greater diversity and representation of the financial services sector to innovate and collectively learn such that more of the UK’s citizens are ultimately better serviced.”
Fraser Wilson, Regional PwC Regional Leader for Financial Services, commented
“Embedding optimal consumer outcomes across the financial sector is not just a regulatory requirement but is fundamental in building transparency and trust across our industry. PwC is delighted to be supporting this challenge which enables responsible innovation with consumers at the heart”
Will Kerr, Head of Good Customer Outcomes, NatWest Group, commented
“This challenge is a great opportunity to harness fintech innovation, and apply that in how we support customer outcomes at every stage of their financial lives”
Robert McKechnie, Head of Product, Equifax commented
“As a data-led business, we see consumer duty as an opportunity to leverage insights in real time, driving smarter, more personalised solutions which will help to enable good consumer outcomes. This innovation challenge allows us to explore fintech solutions that not only support regulatory requirements but also improve customer experience”
Bryony Robertson, Conduct & Compliance Risk Specialist, Lloyds Banking Group commented
“LBG is excited to join the Financial Regulations Innovation Lab on the topic of Consumer Duty. This initiative aligns with our purpose of helping Britain prosper and provides an excellent opportunity for us to work with industry partners, fintechs and researchers to develop and explore innovative ways to balance the compliance with regulation and improving customer outcomes”
Applications to the challenge are open and more information can be found here
Can Generative AI deliver real robo advice?
Season 4, episode 8
Listen to the full episode here.
In this episode of the Fintech Scotland podcast, host Mickael Paris discusses the intersection of open finance and generative AI with industry experts. The conversation explores the potential of generative AI to provide personalized financial advice, the regulatory challenges that accompany these innovations, and the importance of maintaining consumer trust in AI-driven financial services. The guests share insights on the evolution of robo-advice, the future of financial services, and the role of regulation in fostering innovation while ensuring consumer protection.
Transparency, explainability and fairness in approaches to AI regulation: Takeaways from the Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence
a Financial Regulation Innovation Lab, Strathclyde Business School, University of Strathclyde, Glasgow, Scotland
b Michael Smurfit Graduate Business School, University College Dublin, Dublin, Ireland
Introduction and Purpose
AI offers amazing opportunities, but has the potential for both harm and good. Used responsibly it can perhaps redress urgent concerns. Conversely, careless use may worsen societal harms – fraud, discrimination, bias, and disinformation among others. AI deployment for good and towards achieving its many benefits necessitates mitigation of its considerable risks, demanding efforts from government, the private sector, academia, and civil society (Biden Jr., 2023).
Thus, on the 30th of October 2023 an Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence (AI) was issued from the White House’s Briefing Room under the authority of President Biden (Biden Jr., 2023). Through the order’s authority, the utmost priority was placed on AI development and use governance via a coordinated, Federal Government-wide approach. The pace of AI capability advancements compelled this action (Biden Jr., 2023).
The order’s impact is assured by the force of law, and federal/executive departments and agencies[1] were made accountable for several duties within it. The aim is to achieve a more innovative, secure, productive, and prosperous future for equitable AI governance (Biden Jr., 2023). Consequently, they have undertaken initiatives to assist in shaping AI policy and advance the safe and responsible development and utilization of AI.[2]
The US’s systematic importance in shaping the global economic landscape makes it interesting to explore its approach to AI regulation (Jain, 2024). Thus, aspects centred around transparency, fairness and explainability within the Executive Order are outlined and form the basis of this piece. A particular emphasis is placed on Sections 7 (Advancing Equity and Civil Rights) and Section 8 (Protecting Consumers, Patients, Passengers, and Students), given the relevance of their respective content to explainability, transparency, and fairness in the context of this article. Finally, a juxtaposition against EU and UK regulatory approaches is made to draw out similarities and differences.
Executive Order Structure
The executive order is structured into the following sections:
- Purpose.
- Policy and Principles.
- Definitions.
- Ensuring the Safety and Security of AI Technology.
- Promoting Innovation and Competition.
- Supporting Workers.
- Advancing Equity and Civil Rights.
- Protecting Consumers, Patients, Passengers, and Students.
- Protecting Privacy.
- Advancing Federal Government Use of AI.
- Strengthening American Leadership Abroad.
- Implementation.
- General Provisions.
Policy and principles
Eight guiding priorities and adhering principles are outlined for agencies, to comply with the order’s mandate, as appropriate and consistent with applicable law, while, where feasible, considering the views of other agencies, industry, academia, civil society, labor unions, international allies and partners, and other relevant organizations (Biden Jr., 2023). In synopsis, they are:[3]
(a) Safe and secure AI, requiring robust, reliable, repeatable, and standardized AI system evaluations, as well as policies, institutions, and other mechanisms to test, understand, and mitigate risks before use. This includes addressing the most pressing security risks of AI systems, while navigating AI’s opacity and complexity (Biden Jr., 2023).
(b) Promote responsible innovation, competition, and collaboration for AI leadership, and unlock potential for society’s most difficult challenges, through related education, training, development, research, and capacity investments. Concurrently, tackle novel intellectual property (IP) questions and other problems to shield inventors and creators (Biden Jr., 2023).
(c) Responsible AI development and use requiring commitment to supporting workers. As new jobs and industries are created, workers need a seat at the table, including collective bargaining, so they benefit from opportunities. Job training and education to be adapted for a diverse workforce and providing access to AI-created opportunities (Biden Jr., 2023).
(d) AI policies consistent with the Administration’s dedication to advancing equity and civil rights. AI use to disadvantage those already too often denied equal opportunity and justice should not be tolerated. From hiring to housing to healthcare, AI use can deepen discrimination and bias, rather than improving quality of life (Biden Jr., 2023).
(e) Protect interest of those increasingly using, interacting with, or purchasing AI and enabled products in daily lives. New technology usage does not excuse organizations from legal obligations, and hard-won consumer protections are more important in moments of technological change (Biden Jr., 2023).
(f) Protect privacy and civil liberties as AI continues advancing. AI makes it easier to extract, re-identify, link, infer, and act on sensitive information about people’s identities, locations, habits, and desires. AI’s capabilities in these areas can increase the risk that personal data is exploited and exposed (Biden Jr., 2023).
(g) Manage the risks from Federal Government’s own AI use and increase its internal capacity to regulate, govern, and support responsible AI use for better results. Steps are to be taken to attract, retain, and develop public service-oriented AI professionals, including from underserved communities, across disciplines and ease AI professionals’ path into the Federal Government to help harness and govern AI (Biden Jr., 2023).
(h) Lead the way to global societal, economic, and technological progress, as in previous eras of disruptive innovation and change. This is not measured solely by technological advancements the country makes. Effective leadership also means pioneering systems and safeguards to deploy technology responsibly — and building and promoting safeguards with the rest of the world (Biden Jr., 2023).
Definitions
“Artificial intelligence” or “AI” is defined in the order as a machine-based system that can, for a given set of human-defined objectives, make predictions, recommendations, or decisions influencing real or virtual environments. Artificial intelligence systems use machine- and human-based inputs to perceive real and virtual environments; abstract such perceptions into models through analysis in an automated manner; and use model inference to formulate options for information or action (Biden Jr., 2023).
Further, “AI model” in the order means a component of an information system that implements AI technology and uses computational, statistical, or machine-learning techniques to produce outputs from a given set of inputs (Biden Jr., 2023).
Finally, the order’s “AI system” definition is any data system, software, hardware, application, tool, or utility that operates in whole or in part using AI (Biden Jr., 2023).
Transparency, explainability and fairness
While some notable elements of transparency, explainability and fairness are present, directly or indirectly, in other sections of the order, given their emphasised pertinence for human, consumer, and fundamental rights implications (Jain, 2024), over and above the guiding principles and policies discussed earlier, Section 7 and Section 8 delve into the greatest detail on these areas of particular interest.
Section 7 Advancing Equity and Civil Rights provides edification and guidance predominantly in relation to bias and discrimination from an AI perspective. This is in the context of varied rights including those related to the dispensation of criminal justice, and government benefits and programs. Finally, this is also done in the context of the broader economy: specifically, in so far as AI decision making is concerned, whether for disabilities, hiring, housing, consumer financial markets, tenant screening, among others (Biden Jr., 2023).[4]
Section 8 Protecting Consumers, Patients, Passengers, and Students illustrates, from the lens of AI, the direction and principles in relation to aspects of healthcare, public health, and human services. It also clarifies in relation to facets of bias and discrimination in such contexts. Moreover, it details guidance on transportation, education, and communication insofar as AI is concerned (Biden Jr., 2023).[5]
Disparities and parities viz-a-viz the UK and EU
Unlike the UK, and like the EU, explicit definitions for AI are mapped out within the order as highlighted earlier (Jain, 2024). For the most part, the order is phrased in the context of the US and its applicability is for the most part confined to the US, but similar to both the UK and EU, instances exist where international applicability comes into play (Jain, 2024). Notably however, the onus is largely laid upon existing regulatory bodies for the implementation of the order like the UK, albeit with the distinction that some existing US bodies (for example, TechCongress) mostly, if not entirely, have AI within their remits. Thus, in the latter respect, approach of the US is more similar to that of the EU, and perhaps most accurately defined as a combination of the two (Jain, 2024).
In so far as fairness, explainability and transparency are concerned, there is a very holistic emphasis from US lawmakers along several unique considerations. In this, the approach is more akin to that of the EU. As far as caveats and advantages are concerned, a comparison between the US and the UK can be drawn that is broadly parallel to the contrast between the EU and the UK. Specifically, due to its stricter approach, and bureaucratic structure, it will necessitate expending significantly more compliance time, cost, and effort. However, such regulatory guidelines have stronger ethical grounding, possibly ensuring the best interests of relevant stakeholders, and avoiding dark innovation, bad players, reputational damage, and insidious misuse (Jain, 2024). Lastly as seen for the EU and UK (Jain, 2024), fairness, explainability, and transparency once again come to the fore as key considerations in regulating AI within the order. They are also ubiquitously present principles in the approach of the US as evidenced above, underlining their importance and salience in lawmakers’ minds.
Future topics
Expounding upon and assessing the evolution of this regulatory space may be compelling subjects for future articles, as they could hold manifold implications for explainability, transparency and fairness. Further iterations or final versions of specific draft guidance (referenced in footnotes earlier in this piece) created in response to this order could be analysed in further detail (for instance, see here), and comparisons with other similar frameworks (for instance, see here) may be of interest.
References
Biden Jr., J. R. (2023, October 30). Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence. Retrieved from The White House’s Official Website – Briefing Room – Presidential Actions: https://www.whitehouse.gov/briefing-room/presidential-actions/2023/10/30/executive-order-on-the-safe-secure-and-trustworthy-development-and-use-of-artificial-intelligence/
Jain, K. (2024, April 03). How transparency, explainability and fairness are being connected under UK and EU approaches to AI regulation. Retrieved from FinTech Scotland: https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fintechscotland.com%2Fhow-transparency-explainability-and-fairness-are-being-connected-under-uk-and-eu-approaches-to-ai-regulation%2F&data=05%7C02%7Ckushagra.jain%40strath.ac.uk%7C1f806I
Image created by OpenAI’s DALL·E, based on an article summary provided by ChatGPT.
Short courses, microcredentials and skills development
Financial Regulation Innovation Lab (FRIL) is a UKRI funded industry-led innovation programme that aims to address challenges and facilitate innovations in the landscape of financial regulation. FRIL comprises four pillars: innovation calls, actionable research, knowledge exchange and skills development, with each pillar informing and reinforcing each other. As part of the FRIL Team, our Skills Development Team have been focusing on developing short courses and microcredentials to support professionals in the financial sector for upskilling and reskilling. This blog focuses on the skills development aspect of FRIL.
1. Why skills development is important in FRIL?
Skills development offers clear benefits to individuals and organisations (FSSC, 2022).
For individuals, skills development enables them to update skills and knowledge, acquire new skills and capabilities, work more effectively, enhance performance, which makes them become more valuable to their current and future employers. This then translates to better career prospects.
For organisations, investing in skills development of their workforce can help increase productivity, drive innovation, enhance employee engagement, teamworking and reduce employee turnover. Engaged employees are more likely to be proactive, creative, work well with others, and be committed to achieving positive customer outcomes.
Skills development also offers benefits to policy makers. Upskilling and reskilling the workforce is key to enable a prosperous, resilient and sustainable economy. Promoting, encouraging and supporting skills development can help align with the strategic objectives of policy makers and ultimately achieve the wider social and economic benefits (Weston, 2024). For example, the Scottish Government has set an ambitious target for net zero greenhouse emission by 2045 and 75% production by 2030 (Rubio et al, 2022). This requires the workforce across industries to be timely and adequately provided with relevant green skills development training.
2. What are the external factors that drive the necessity of skills development?
2.1 Technological development
Fast changing technological development driven by industrial revolution 4.0, has changed the nature of work, where we work, how we work and what we are working on. According to OECD (2019), about 14% of jobs could be replaced and 32% transformed in the next 20 years. New jobs will be created and others becoming obsolete. The skills and knowledge needed to meet the demands of the evolving job market will continue to change, rapidly, creating skill gaps across the global economy (Stalidis & Kyriazidou, 2024). Skill development is key to adapt to this rapid change, creating both personal and organisational competitive advantage and sustainable growth.
2.2 Net zero transition:
As we are moving towards the net zero transition, new skills focused on green practices become critical. However, the demand for green knowledge and skills seems to have outpaced the supply of graduates with sustainability skills. According to PwC (2023), the number of vacancies of green jobs in the financial sector increased by three folds, from about 500 to nearly 17,000 within three years; in contrast, only 900 of them are likely to be filled by graduates trained with sustainability skills. Simply relying on graduates to fulfil the vacancies is not sufficient. Therefore, upskilling and reskilling the existing workforce in the sector through skills development programmes becomes key to address this emerging industry skill gap and where supported in public policy can address broader societal concerns with a just transition to climate change and fair work .
2.3 Changing demographics
People live longer, and they work longer (Loretto, 2016). The knowledge and skills that were acquired when they graduated will no longer sustain for the rest of their working life. They need to continue to upskill and reskill to stay competitive and meet the changing demand of the job market. Lifelong learning and skills development is important to all stakeholders in the financial services ecosystem, including the government, employers, educators and individuals.
2.4 Other drivers
Other external drivers include changing customer behaviours, products and services, as well as policies and regulations. They are particularly important to the financial sector.
3. FRIL approach to skills development
As a key pillar in FRIL, our skills development team works to address industry skill gaps, offer just-in-time and on-demand skills development courses, upskill and reskill the workforce and support the financial regulation innovation.
It is important to remember that the financial services industry is in a unique position right now, as on one hand, they need their employees to have the knowledge, skills and capabilities to follow guidelines and comply with regulations, on the other hand, they must innovate new products and services to attract new customers.
In this context, we adopted five principles to guide our skills development work. First, demand led. All our skills offerings are led by demand in the industry. These demands need to be endorsed by industry representatives. We have an Industry Steering Group and Skills Sub-group in the FRIL governance. They give feedback to our proposed skills courses both in terms of the target audience and the direction of the course. This helps us greatly in terms of making sure that the courses we are developing are addressing industry’s real demand.
Second, evidence based. We collate evidence from a variety of sources and triangulate them to validate our proposal on developing a specific course. These sources include industry reports, skills reports, contacts of FRIL’s strategic partners and the Fintech community. We are focusing on the future skills that are not only new themselves, but also the demand for which is growing rapidly.
Third, partnership enabled. Our skills team at the Adam Smith Business School work closely with Fintech Scotland and Strathclyde Business School colleagues on developing just in-time and in-demand skills programmes. We identify opportunities and feed them into each other to ensure a coherent development of short courses under FRIL.
Fourth, industry facilitated. We work closely with key members in the industry and involve them in the course development phase. These members offer us use cases, guest lectures and best practices to help us enrich our course offerings.

Figure 1. Alignment between three FRIL key pillars.
Last but not the least, the focus of our skills stream is aligned with the innovation call and actionable research. Insights and findings from the innovation call and actionable research can feed into the skills stream, and our skills development programme can also help address the challenges identified from the innovation call and actionable research.
4. Areas of focus
With the many skills in demand in the financial sector, our skills team focuses our resources and efforts and prioritises on those that are closely aligned with the FRIL innovation calls and actionable research topics. They are:
4.1 AI and compliance
Simplifying compliance through AI and emerging technologies
4.2 ESG
Supporting industry to promote and embed responsible and sustainable financial practices
4.3 Consumer duty
Supporting widening access and inclusion to those who do not currently engage or have limited engagement with financial support and information
4.4 Addressing financial crime
Supporting industry and citizens to detect and protect themselves from fraudulent actors and activities.
5. What do our skills development programmes include?
5.1 Short courses
These courses are focused and short, and usually requires 4-6 weeks’ learning.
5.2 Microcredentials
Microcredential are short courses that are credit bearing and offered by qualification awarding institutions. Microcredentials offer professionals the opportunity to claim for academic credits at the postgraduate level and stack the learning towards a higher qualification, i.e. Postgraduate Certificate. Microcredential is one of the key alternative credentials in the UK and EU learning markets and has been gaining tractions since the pandemic. They offer an effective way to upskill and reskill the workforce.
We understand not everyone has the time to undertake skills related course. In recognition of this, our skills team publish blogs and organise events to offer professionals informal learning. And finally, we also work as a catalyst and engage with the industry members to support their talent pipeline recruitment.
6. What short courses are currently on offer from the FRIL’s skill team?
6.1 AI & RegTech
Led by the University of Glasgow FRIL Skills Team, this course offers an in-depth introduction to the role of Artificial Intelligence (AI) in financial regulatory compliance within the evolving landscape of RegTech. Designed for financial professionals, compliance officers, and decision-makers, this course aims to deepen the understanding of AI, RegTech, and their integration into corporate compliance strategies and operations. It covers key concepts, challenges, opportunities, and innovations associated with AI adoption within the RegTech space.
Delivered on campus over six weeks, this course provides professional learners ample opportunities to interact and learn from the lecturers and peers.
7. What microcredentials are currently on offer from the FRIL skills team?
7.1 ESG Leadership
Led by the University of Glasgow FRIL Skills Team, this course takes a practical-application approach to Environmental, Social, and Governance (ESG) integration into organizational practice. It introduces regulatory compliance, supply chain auditing, ESG data and analytics, and leadership and innovation practices as they relate to financial services, FinTech firms, and the relevant business ecosystem. Designed for professionals who want to move into sustainability roles, work in financial institutions as functional managers and those in fintech firms, this course combines regulatory and compliance questions with strategic development and leadership.
This microcredential is delivered over 6 weeks, fully online with a face-to-face capstone to consolidate learning.
8. AI Literacy
Led by the University of Strathclyde FRIL Skills Team, a suite of five micro credentials is currently under development: AI Curious – AI Explorer – AI Enthusiast – AI Expert as well as a stand-alone module, AI for Executives, with each microcredential focusing on a particular depth of understanding of AI. Delivery will be blended with a capstone in person session to consolidate learning and will have a with a regulatory risk and compliance focus.
9. Call to action:
Hope this blog offers you a clear overview of the progress our skills team has made at FRIL and the key skills development programmes currently on offer. The courses mentioned above are all to be delivered in the autumn of 2024, and we are calling for expression of interest. We have limited funded spaces so please register your interest as soon as possible with Xiang.Li@glasgow.ac.uk (for courses: AI and RegTech, ESG Leadership) and christine.sinclair@strath.ac.uk (for courses: AI Literacy at different levels). If you would like to collaborate with our skills team, please contact us.
References:
FSSC (2022). Mind the Gaps – Skills for the Future of Financial Services 2022. [online] Financial Services Skills. London, UK: Financial Services Skills Commission. Available from: https://financialservicesskills.org/wp-content/uploads/2022/04/FSSC-Future-Skills-Interactive-V13.pdf
Government Office for Science. (2017). Skills and lifelong learning: the benefits of adult learning. [Online]. [Accessed 23 June 2024]. Available from: https://www.gov.uk/government/publications/skills-and-lifelong-learning-the-benefits-of-adult-learning
Loretto, W. (2016). Extended Working Lives: What Do Older Employees Want?. In: Manfredi, S., Vickers, L. (eds) Challenges of Active Ageing. Palgrave Macmillan, London. https://doi.org/10.1057/978-1-137-53251-0_9
OECD. (2019). OECD employment outlook 2019: the future of work. [Online]. [Accessed 20 June 2024]. Available from: https://www.oecd-ilibrary.org/sites/9ee00155-en/1/2/2/index.html?itemId=/content/publication/9ee00155-en&_csp_=b4640e1ebac05eb1ce93dde646204a88&itemIGO=oecd&itemContentType=book#:~:text=2.2.-,3.,be%20affected%20by%20deep%20changes
PwC. (2023). An emerging green skills gap in the Financial Service sector risks Net Zero goals. [Online]. [Accessed 22 July 2024]. Available from: https://www.pwc.co.uk/press-room/press-releases/emerging-green-skills-gap-in-the-financial-service-sector.html
Rubio, J.C., Warhurst, C., and Anderson, P. (2022). [Online]. [Accessed 29 August 2024]. Available from: https://www.skillsdevelopmentscotland.co.uk/media/q2lhg1v5/green-jobs-in-scotland-report_final-4.pdf?_gl=1*fts9c2*_up*MQ..*_ga*NzE4MjE0NjUuMTcyNTA0MDcwMw..*_ga_2CRJE0HKFQ*MTcyNTA1MDcyMy4yLjAuMTcyNTA1MDcyMy4wLjAuMA..
Stalidis, G., Kyriazidou, S. (2024). Job Role Description and Skill Matching in a Rapidly Changing Labor Market Using Knowledge Engineering. In: Kavoura, A., Borges-Tiago, T., Tiago, F. (eds) Strategic Innovative Marketing and Tourism. ICSIMAT 2023. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-031-51038-0_21
Weston, T., (2024). Importance of skills: Economic and social benefits. [Online]. [Accessed 30 August 2024]. Available from: https://lordslibrary.parliament.uk/the-importance-of-skills-economic-and-social-benefits/#:~:text=As%20well%20as%20helping%20businesses,knowledge%20and%20skills%20of%20populations”.
About the author
Dr Xiang Li work at the University of Glasgow Adam Smith Business School and contributes as researcher to the Financial Regulation Innovation Lab (a partnership funded by Innovate UK between FinTech Scotland, University of Strathclyde, and University of Glasgow).
Disclosures
I acknowledge funding from Innovate UK, award 10055559, Financial Regulation Innovation Lab.
Open Access. Some rights reserved.
Open Access. Some rights reserved. The publishers, the University of Glasgow and FinTech Scotland, and the author, Xiang Li, want to encourage the circulation of our work as widely as possible while retaining the copyright. We therefore have an open access policy which enables anyone to access our content online without charge. Anyone can download, save, perform or distribute this work in any format, including translation, without written permission. This is subject to the terms of the Creative Commons By Share Alike licence. The main conditions are:
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