LendingCrowd in top 30 fast-growing tech startups – Interview with CEO Stuart Lunn

Stuart, well done on being named among the top 30 fast-growing tech startups to watch by Tech Nation. What do you think is the main thing that led to this recognition?

“Thank you! I think the Upscale team have recognised the progress we’ve made since we launched in late 2014, and potential we have to really take this business to the next level. It’s also great to see that 20% of the Upscale 4.0 cohort are fintech businesses.”

What does joining the 2019 cohort of Tech Nation’s Upscale 4.0 programme mean for LendingCrowd?

“This is further validation of our work in building a sustainable business capable of being scaled in a high-growth sector. We founded LendingCrowd to help bridge the funding gap facing so many small businesses, and the experience gained through Upscale and working with Tech Nation will be invaluable. We are proud to be based in Scotland, so it was pleasing to be selected as the only Scottish company to join this year’s Upscale programme. We hope this paves the way for more great Scottish businesses to be recognised.”

How is your firm transforming from being a start-up to being a scale-up business?

“Since our launch, we’ve always been focused on creating robust in-house infrastructure that can scale and underpin growth. This business is built on solid foundations of technology, financial services and regulatory experience, and we’ve proven the benefits of our business model in terms of enabling hundreds of SMEs to access the finance they need to grow. As we continue to bring in larger funds, we’re able to deliver higher levels of funding ”“ helping our borrowers create more jobs and generating real knock-on benefits for the economy.”

 

You on-boarded some very high profile collaborators last year on your board and in your marketing team. Are you planning on growing significantly more in 2019?

“We announced the appointment of Sir Sandy Crombie as our Chairman in November, and the following month Darren Cairns joined us as CMO. We hope to announce some more additions to the senior management team as we scale this year. In January alone, we’re advertising for seven roles on our careers page. Our team currently numbers 25 and I expect that figure will be close to 40 by the end of this year.”

 

What are your plans and objectives for 2019?

“To keep growing our investor and borrower base. We’ve now helped more than 570 businesses access over £50 million in funding, including more than £12 million in Scotland. As we attract more investors looking to make their money work harder, we’ll continue making a positive impact for our vital community of SMEs. We want to be the go-to company for Scottish SMEs that are being failed by traditional lenders.”

 

What’s your view on the future of P2P lending?

“We’ll see increasing levels of institutional money flowing in as the sector matures. Individual investors remain an important part of the mix, and I believe that financial advisers will increasingly recommend this market to their clients as an alternative to traditional savings and investments.”

Call for European fintechs to take part in Argentinian Accelerator

FinTech hub Red Link by Innsomnia is the first collaborative FinTech accelerator in Argentina.

Red Link, a network that provides financial support to more than 40 banks in Latin America, is now looking for Startups in Europe that can digitalise their services and processes.

The Fintech ecosystem in Argentina has increased by more than 80% in the past 18 months and positions itself as the fourth largest ecosystem in Latin America, shortening distances with the main markets in the region.

Innsomnia, the first fintech & insurtech accelerator in Spain is currently in its fourth edition working with Bankia, a Spanish Bank which is mentoring more than 50 startups, consequently 70% of these go on to have their solutions integrated within the bank.

Innsomnia is now looking to implement the same model in Latin America and Argentina is the first stop of this international fintech program.

The program has a duration of four months, in which the startups selected will travel to Buenos Aires for one week to meet the Red Link innovation team to define the PoC that they will develop.

After this startups can work from their home countries and continue with the mentorship programme online with no need to move to Spain or Argentina.

Innsomnia works on a B2B model, creating connections between big corporates and technological startups. At the same time Innsomnia does not ask for equity from the startups, they are free to have their own private investors.

Red Link is looking for the following startup characteristics:

  • Solutions for SMEs
  • Customer Relationship
  • Algorithmic Trading
  • Banking Technology and internal bank management
  • Alternative credit scoring
  • Predictive models
  • Artificial Intelligence ”“ Machine learning (Voice banking ”“ Chatbots)
  • WealthTech & Financial Planning
  • Financial Education and inclusion
  • Robotization and automation of processes
  • Efficiency and management savings in internal banking

This programme can provide an opportunity to expand your business internationally and to get your project validated by an international partner.

Red Link fintech hub can be your gateaway to the Latin American market.

More information and applications here.

Latest news from the FCA

Happy New Year!
I often wondered at what point in January we should stop saying this – but the potential for 2019 is still fresh and the positive ambition continually demonstrated across the Fintech community in Scotland continues to be remarkable and worth all good wishes!
The end of 2018 was jammed packed and not just with festivities! The FCA published a number of documents just before Christmas that are worth drawing attention to and may be relevant to many of the firms in the FinTech Scotland community. The types of work below include: an analysis of a sector, a consultation paper and a speech. It highlights the variety of tools and approaches the FCA use to understand what’s happening in the market, to share its view and to set out its expectations.

Analysis of a Sector

 
The Strategic Review of Retail Banking Business Models will be of interest to many businesses (perhaps not the snappiest of titles – but an enlightening read). Retail Banks and Payments firms will have a natural interest, in addition anyone considering business model development associated with Open Banking changes may find the report a useful read and more specifically anyone developing a business model focused on SME banking may find the report useful.
The work is one of the FCA’s business plan commitments for both 2017 and 2018. The purpose of the review was to understand the impact of accelerating change (from regulatory changes and technological developments) on retail banking business models and the potential implications for consumers.
I think the findings are thought provoking – chapter 4 in particular provides food for thought. In its conclusions the FCA sets out areas for further work. It also notes topics where work in collaboration with other regulators and interested groups may be of interest to the consumer – specifically access to banking services, systems resilience and appropriate use of consumer data.
The FCA are interested in feedback and industry engagement on this work. Feedback can be given using StrategicReviewofRetailBanking@fca.org.uk by 15th of February.
 
 

Consultation Paper

Overdrafts consultation paper – High Cost Credit Review sets out a raft of proposals to reform charges related to overdrafts. The proposals aim to address a number of issues that are considered as drivers of harm to consumers. These include complexity of overdraft pricing, high levels fees and repeat use.
This paper will be of interest to firms currently offering overdrafts. There are also parts of the paper relevant to some payments providers (depending on the business offering) and businesses offering products that have a similar function as an overdraft. Consultation closes  on 18 March 2019. 

Speech 

To finish this update I thought it may be of interest to share this  Speech – Diversity and Inclusion. Speeches such as this are helpful for the FCA to share its expectations and are useful for all firms to see, especially those that are newly authorised or firms that don’t have much day to day engagement with the FCA.
Beyond the important topic of Diversity and Inclusion (D&I), this speech also confirms the FCA’s continued focus on Culture as part of its supervisory approach and it’s relevance for all authorised and regulated firms regardless of size. Culture can be a subject that’s difficult to judge or assess. In this speech Chris Woolard links the importance of D&I in understanding culture and he affirms the FCA’s view on the importance of fair treatment of consumers and in particular vulnerable customers. He talks about the role of senior management within firms and shares some insights from the whistleblowing disclosures the FCA received. He sets out that authorised firms can expect the FCA to talk to them about D&I practices and vulnerable consumer policies, amongst other things!
Finally, as a reminder we’re running two FCA events in January. The first is on 16th and is focused on building an understanding of the FCA. Its aimed at firms new to authorisation or those thinking about becoming authorised. The second is on 31st and is being lead by the FCA’s project innovate team.
I look forward to seeing you then.
All the best
Nicola

FinTech Scotland’s first anniversary heralds a growing fintech economy across Scotland

FinTech Scotland has confirmed that the number of innovative fintech SMEs based in Scotland has grown by three times to over eighty in the last twelve months.

The announcement comes on the first anniversary since the formation of FinTech Scotland, a joint initiative by a number of financial services firms, University of Edinburgh and Scottish Government.

The growth in the new fintech enterprises focused on reinventing financial services has been driven by both new start-ups and existing fintech firms moving to Scotland.

In addition, the number has also been bolstered by early stage Scottish technology firms expanding their proposition into financial services.

 

Since its inception FinTech Scotland has facilitated the growing fintech innovation by fostering the connection between entrepreneurs, large financial services firms, the universities, Government and public sector as well as a range of strategic stakeholders.

Examples of FinTech Scotland’s strategic enabling role have included:

  • Developed fintech access to funding and business services with the appointment of a fintech commercial partner Vivolution in conjunction with Scottish Enterprise

 

  • Connected fintech firms with over a dozen large financial services firms and members of Scottish Financial Enterprise to develop new routes to market

 

  • Collaborated with Scottish Development International and Deloitte to develop global connections in Far East, Europe and USA for inward investment and exporting

 

  • Supported the development of fintech entrepreneurial networks and accelerators hubs such as the University of Strathclyde Technology and Innovation Centre

 

  • Developed fintech skills with Scotland’s universities, colleges such as Fife Fintech Skills Academy and student groups such as Glasgow University FinTech Society

 

  • Close collaboration with the Financial Conduct Authority to support fintech firms regulatory understanding reinforced by a senior secondment to FinTech Scotland

 

  • Grew the visibility of the Scotland’s fintech activity through the launch of new digital platformand over 80 fintech events including the FinTech Festival with Visit Scotland

 

  • Developed financial inclusion and diversity initiatives working with consumer groups, social enterprises and bodies such as Equate Scotland

 

  • Facilitated cross sector fintech innovation, for example, with Law Society of Scotland and Scotland IS Cyber team as well as Scottish Government and the CivTech initiative

 

Digital Economy Minister, Kate Forbes said: “Congratulations to FinTech Scotland for an immensely successful year.  With Stephen Ingledew at the helm, FinTech Scotland has galvanised collaboration between Scotland’s universities, financial industry and public sector. Together, we are building Scotland’s reputation as a major global FinTech centre. I personally commend FinTech Scotland for their hard work last year and their vision for the future.

Commenting on the first year Stephen Ingledew, Chief Executive of Fintech Scotland said: “It has been a privilege over this last twelve months to lead the FinTech Scotland team and galvanise the broad range of support from across Scotland to support the growth of innovative fintech enterprises in this last year.

Our progressive, collaborative and inclusive agenda is certainly establishing Scotland as a major global fintech centre which can contribute to Scotland’s economic and social ambitions.

One year on there is still much to do but with a very supportive Board and strategic partners plus a range of stakeholders from private sector, Government and academia actively participating we can achieve the top ranking global fintech status “

Graeme Jones, Scottish Financial Enterprise Chief Executive, said: “FinTech Scotland has made a significant impact over the past 12 months by raising awareness of Scotland’s fintech capabilities and the opportunities available for new and existing businesses. Scotland’s financial services industry has always been at the forefront of innovation and I’m pleased to see this momentum continue.  SFE and our members will continue to work collaboratively to support Stephen and his team as they strive to make Scotland a global fintech leader.”

The first anniversary was recognised on Tuesday the 8thof January at the Financial Services Advisory Board (FiSAB) meeting held at the University of Edinburgh, one of the founding partners of FinTech Scotland.

Picture taken at FiSAB on 8 January 2019.

Economy Secretary, Derek MacKay, Digital Economy Minister, Kate Forbes, Jim Pettigrew, FiSAB Co-Chair and Chairman of CYBG plc, Stephen Ingledew, Chief Executive, FinTech Scotland.

At the FiSAB meeting, Stephen Ingledew outlined the key priorities for FinTech Scotland in 2019:

 

New Hire for Data Lab MSc Project

Most people tend to wind down in the lead up to the festive period, but I’m not most people! In the weeks before Christmas, I accepted a brand-new role with MBN Solutions in Glasgow.

I am the Delivery Lead for MBN Academy, responsible for leading the delivery of critical projects like The Data Lab MSc. Placement Programme. I have over 3 years’ experience within recruitment, sourcing, talent acquisition and management within the Scottish business community. Moving into a delivery lead position is a challenging new position for me, but I have been able to utilise my previous experience to enrich and improve the processalready.

I’ve joined MBN Academy at a key stage in our development as we move towards a larger, more complex delivery model. My added expertise, knowledge and drive will enable us to deliver the very best quality of service to our community.

My role is to provide guidance to students throughout the MSc. Placement Programme in addition to supporting Host Companies as they join the initiative. I have already had the opportunity to assist with the delivery of Employability training sessions at participating Universities and advising potential Host Companies on the benefits and structure of the Programme.I’m so excited to be leading the delivery of this project, working alongside world-class students and industry leaders.

Last year, 73 students were placed in an industrial placement and the bar has been raised this year, with the target now being 100 students. This is ambitious but given that we are working with 11 Universities with a range of different courses this is achievable.

The Data Lab and MBN solutions are passionate about plugging the data skills shortage in Scotland and this Programme is aimed at giving the students their first taste of industrial experience, which in turn should give them the skills they need to succeed in the future. It’s very refreshing to see so many companies eager to work towards the benefit of Scotland.

The Scottish FinTech community have previously stepped up to the plate and engaged with this Programme, including HSBC, Clydesdale, RBS and Tesco Bank. Start up and scale- up companies like The Lending Crowd have also taken part in this in this initiative with great success. The students have added great value to leading edge and creative projects in FinTech companies and are set to continue the trend this year!

Virgin Money and other challenger banks have also embraced this Programme, showing that there are no real barriers to get involved, whether you are a company with 20 folk or 2000, there is nothing to stop you taking part!

The FinTech community is a vital part of the Scottish economy, by giving these students a taster of their world, they are adding more skills to already skilled and dedicated students. Moving forward, this is invaluable to both parties and will ultimately enrich both parties.

2018 in Review & Orca’s Big Plans for 2019

2018 has been a big year for Orca. We launched the Orca Investment Platform, secured another funding round, and expanded the business in personnel and location. Not to mention, plans have been put in place for the launch of the Orca ISA and the Self-Select’ portfolio builder, a complementary product to the existing Model’ portfolio.

Here is our 2018 timeline of significant milestones”¦

February 2018 – Orca Investment Platform Launches

In February, we launched the Orca Investment Platform, an aggregator which integrates with multiple major peer to peer lenders, enabling investors to spread their capital and risk across platforms, sectors, and borrowers.

This was a massive moment for Orca. Years had been spent building up to this point and a tremendous amount of effort had been invested by many, many people. Special thanks to those who supported us, you know who you are.

 

September 2018 ”“ Seedrs Equity Crowdfunding Campaign Launches

We ran our first ever equity crowdfunding campaign. Using the Seedrs platform and admittedly unsure of how successful the campaign would be, we were delighted to exceed our £500,000 target in under two days!

With more than 400 investors, spanning dozens of countries, the response from the crowd ”“ including Orca users ”“ has been an especially rewarding feature of the year.

 

December 2018 ”“ Orca Secures Over £500,000 in Equity Funding

Following the close of the Seedrs campaign, and with contribution from venture capital funds, angel networks and private investors, Orca secured £574,280.

The funds will contribute to Orca’s development and growth plans for 2019.

 

Now, 2019, here’s the big pitch”¦

 

Q1 2019 ”“ Orca ISA

The Orca ISA will be a first of its kind in the market where investors can build their own portfolio and hold it in an ISA. Current ISA rules stipulate that people can divide their tax-year ISA allowance of £20,000 between ISA (e.g, Cash, Stocks & Shares and Innovative Finance ISA) accounts however they wish. But, they may only subscribe current tax-year subscriptions to a single IF ISA each year. This means it is very difficult to build a diversified P2P portfolio which is wrapped in an ISA. Investors typically hold one P2P investment within an IF ISA, while the remaining P2P investments are held in taxable general investment accounts.

With the Orca ISA, investors can hold multiple P2P providers in a single IF ISA. Here are the key benefits:

  • Invest in the Orca Model portfolio suitable for hands-off investors or Orca’s Self-Select portfolio for the more active investor
  • Earn interest up to 6.5%
  • Earn returns tax-free
  • Diversify ISA money across multiple P2P providers
  • Transfer old ISA money
  • Invest ISA money at non-ISA P2P providers

The company is already building a Wait List of investors eagerly awaiting the launch of the ISA.

Join the Wait List

 

Q1 2019 ”“ Self-Select Portfolio Builder

In addition to the launch of the Orca ISA, we are also launching a new product to complement the existing Model portfolio product.

The Self-Select portfolio builder allows investors to implement their own strategies, selecting only the P2P providers and products they wish to hold in their portfolio. What’s more, investors can build their portfolio and hold it in the Orca ISA.

 

2019 ”“ Integrate New Lenders

Throughout 2019 we’ll be seeking to introduce new lenders to the aggregator, offering investors greater choice and diversification. Updates on this will come in the new year.

 

2019 ”“ On-board EU Investors

We are investigating how we can on-board EU investors, something which we believe will stimulate growth in the UK P2P market and offer EU investors a simple access-point to UK P2P lending.

 

To find out more about our exciting new product developments, click here

Finally, a special thanks to everyone who has invested with Orca, your support is very much appreciated; the value early adopters offer businesses is immeasurable and helps shape future product iterations, so thank you from the entire Orca Team. Have a fantastic 2019!

An Origo and Fintech milestone

By Anthony Rafferty, Managing Director of Edinburgh-based Fintech Origo

 

This month marks a proud moment for Origo and a distinct milestone in Fintech history, namely the 10thanniversary of the launch of the Options Transfers service.

Origo was established in 1989 as a not-for-profit organisation with the remit to help the industry improve its efficiencies, cut its costs and improve the service to consumers. The Options Transfers service was launched in December 2008 to help improve the transfer times for pensions for consumers and the industry.

And the market certainly needed improving. At that time transfers of pensions, largely between pension providers and from pensions into annuities, was taking on average 50 working days.

From launch Options Transfers immediately started to cut down those times. The current and long-standing average transfer time is now just 11 calendardays, including the time required for banks to process monies through BACS.

In developing the Options Transfers service, Origo worked closely with the industry to revamp what was a largely manual process, and re-engineered it through the creation of new frameworks* and technology. These new legal and technological developments were instrumental in swiftly helping to reduce the time taken to transfer.

But the work didn’t stop there. We established user and steering group forums, working with the pensions companies within the large Options Transfers community, to monitor and review their transfer performance, which continues to help drive further performance improvements even today.

And, following its success with pensions, Options Transfers was quickly upgraded to support individual savings account (ISA) and general investment account (GIA) transfers, as well as occupational transfers. It is also the only complete transfers service in the industry, enabling secure and speedy transfers of pensions, GIAs and ISAs.

The service also helps pension schemes and third-party administrators to effect bulk transfers of pension members, where for example a scheme changes administrator or an employer changes scheme.

Furthermore, the users of Options Transfers are part of a trusted community ”“ over 120 financial services companies use the service ”“ focussed on improving their operations and delivering better service to the consumer. The Options Transfers user group and steering group feed into the service to ensure we are delivering what the industry needs including complete readiness ahead of any regulatory changes, the Pensions Freedoms being a significant case in point.

Above all, Origo’s Options Transfers service is focussed on improving outcomes for the industry and consumers and we are proud that since launch, we have transferred over £160bn for the industry, saved the industry over £600 million and importantly, saved consumers over 225 million transfer days.

 

10 years of Options Transfers service: Top 10 facts

  1. Options has transferred over £160bn in pensions, ISAs and GIAs for the industry
  2. 3.25 million pension transfers have been completed since launch
  3. 40,000 transfers have been processed each month since pensions freedoms
  4. The average transfer through Options takes 11 calendar days
  5. The fastest transfer processing completed by a ceding provider has been less than a minute
  6. 1.2 million transfers by ceding providers took place in less than 4 days
  7. Options has saved consumers 225 million transfer days
  8. Options has saved the industry over £600 million
  9. Close to 120 financial services companies use the service
  10. Origo Options is the longest running complete pension and ISA transfer service.

 

*Since 2017, the Origo Standards and Common Declarations have been operated by Criterion. The Common Declarations are free to use: https://www.criterion.org.uk/what-criterion-offers/

Glasgow Credit Union chooses Soar

Written by Laura Hillhouse, Marketing Manager at Soar

It’s an exciting time for fintech disruptor, Soar, who have announced that they have been chosen by the UK’s largest credit union to be their new technical partner.

We have been selected by Glasgow Credit Union to provide its members with the latest banking technology as they aim to compete more effectively with traditional players in the financial services sector.

Soar, who provides credit unions with a range of innovative technology, will offer Glasgow Credit Union’s 50,000 members, a new market leading mobile app and internet banking platform.

Our new tech offers members one place to manage their finances and features such as join, borrow and manage your money allow credit unions to gain invaluable member insights and provides a better opportunity to offer them relevant products.

Executive Chairman of Soar, Andrew Duncan, said:

“It’s excellent to be working in partnership with Glasgow Credit Union to successfully deliver our solution for their growing member base.
This new partnership is a huge step forward to help credit unions embrace the most up-to-date technology that can have a positive impact on their business.”At Soar, we believe it’s important for credit unions to invest in technology to remain relevant as we move into 2019 and be able to compete with others in the financial services market. As well as providing must-have mobile technology for members, we also offer those working in credit unions a dashboard that supports their operations more efficiently.Paul Mcfarlane, Chief Technology Officer at Glasgow Credit commented on our partnership, saying:“Working in conjunction with Soar and with the continued support of our existing technology partners, we’re improving on our great service offering to create a first-class experience for our members. We chose to partner with Soar because of their innovative approach and were impressed with the way they embraced our members’ requirements.”

It’s an exciting new relationship for both Soar and Glasgow Credit Union and we’re expecting to launch our new technology during 2019.

Scotland’s Minister for Trade, Investment and Innovation visits fintech Origo

Blog written by Anthony Rafferty Managing Director at Origo.

Origo was delighted this week to welcome Ivan McKee, Scotland’s Minister for Trade, Investment and Innovation to our Edinburgh headquarters.

He visited to talk about the work we do on behalf of the UK financial services industry, in particular to see a demonstration of our world-leading solution for the Pensions Dashboard and to hear about the important work being developed in Scotland to make the Pensions Dashboard a reality.

The purpose of the Pensions Dashboard is to find and display an individual’s pension savings on one screen and is intended to encourage people to engage with and, where appropriate, take action on their retirement income planning.

In his official comment on the visit, Mr McKee pointed out that Scotland is

a highly competitive business location, with investment built around the quality of our research and innovation as well as the skills of our workforce.”

He added:

“Origo looks set to reinforce our reputation as a centre of excellence for financial services and FinTech by transforming the sector’s operating efficiencies. This includes the introduction of their Pensions Dashboard which will allow members of workplace pension schemes to see all of their pension savings at the same time in one private, secure place.”

At Origo, we are excited by the potential for Pensions Dashboard to not only benefit millions of consumers and potentially improve their financial outcomes, but also to help to drive further innovation in the pensions market by facilitating an open pensions environment.

We have been at the heart of the Dashboard project since its announcement in 2014, responsible for helping develop and prototype the core technology ”“ the Pension Finder Service ”“ and we were selected to provide a prototype to the HM Treasury sponsored Pensions Dashboard Prototype Project, which was the project managed by the Association of British Insurers (ABI).

More recently we provided input to the Department for Work & Pensions’ Feasibility Study and we have continued to develop the technological solution to an advanced state of readiness ”“ testing to an anticipated 15 million users, for example.
Our remit from our foundation in 1989 (making us one of the UK’s longest established FinTechs in Scotland and the UK) has been to improve the financial services industry’s operating efficiencies, lowering costs for market participants and improving outcomes for consumers.

In this respect we work collaboratively with government, other industry bodies as well as product providers, platforms, financial advisers, portals and software suppliers, to find new ways to cut costs and make processes more efficient.

Other industry-critical work we have carried out, for example, has enabled significant reduction in the amount of time it takes to transfer pensions (from c.50 working days to an average of 11 calendar days) and ISAs, as well as delivering and servicing digital IDs for 8 out 10 financial advisers in the UK.

The Minister met staff around the building and we talked also about Origo’s aspirations for the future of FinTech in Scotland and the UK, which we believe is very bright indeed.

Global outlook #3 ”“ New Zealand ”“ Xero, Bringing great experience to accounting

This week in our Global Outlook series we spoke to Sam Daish, General Manager, Data Innovation at Xero, about the development of AI in the accounting sector:

Sam, can you tell us how your business has changed in recent years?

The fundamental change is one of scale. Xero is growing fast. So in the data space our scope to deliver innovation for customers is exploding. At the core of accounting software are products, services and functionalities to make routine accounting activity easier. Easier’ now equals automation. So our core skills around creating easy to use and beautiful products and features are being extended to include machine learning and AI, which also widens and deepens our client offering.

What has enabled this change?

Two things, data and our expertise in AI development. Data really enables us to power beautiful experience for our customers. We work closely with small businesses and our partners to create smart interactions. Machine learning is the engine that uses that data to create tailored experiences to all our customers.

We started our Machine Learning journey back in 2015 with one of our yearly hackathons called Xplore. Those events are all about freedom, fun and discovery.
During this Hackathon, our team, created a machine learning algorithm to streamline account code prediction for invoices.

Rod Dury, our founder, became really enthused by it and was quick to get resources aligned behind it. Rod often says that
“this new solution put Xero on a new pathway as we discovered a problem we didn’t even realise we had”.

The growth of expertise we have in AI today compared to three years ago is amazing to be part of.

What’s the type of problems you’ve been solving?
A good example is the development of customer data augmentation tools. In order to sign-up for Xero businesses only need an email address and an address.

Those are very often the only details we hold on the businesses of our clients. With machine learning we can augment that data automatically by looking at things such as business websites.
Our solution analyses the words used on the website and tag some attributes and areas of interest based on the language used.

For example, it is possible to derive the industry they operate in and whether they have physical shops or are purely digital businesses. That approach has kick started a range of natural language initiatives and changed the way we think about businesses.

What do you do with those data?
Well, it’s a massive lift in how we understand the businesses of our customers, and so what they might need from us. For example, many plumbing businesses are not only interested in plumbing projects. They might also need assistance with regulatory changes in the construction industry more widely.

They might have a retail shop as well as carry out design and plumbing work, so they are not only construction companies they are also retail and professional services companies. We can then develop appropriate tools for those businesses.

Can you tell us about more innovations happening at Xero?

Absolutely. Our data was telling us that small businesses didn’t have time to enter bills in our system. Following the same customer led approach we came up with the email-to-bills functionality that we previewed at Xerocon Atlanta. This optional piece of software will enable users to forward PDF bills from any supplier to their Xero account.

Our solution can recognise accounting figures, suppliers names, VAT, etc. We estimate a 25% time reduction when creating and editing a bill. And bills are just the beginning. Any automation that saves our small business owners time and improves reporting accuracy is worthwhile and worth exploring according to the Xero mentality.

Why is New Zealand a great place for financial technology companies to thrive?

The Fintech space at the moment is all about collaboration and connection – technology is moving at such a pace that you can’t focus on everything. Partnering allows you to access niche capabilities and we are seeing a lot of born from companies working together. It also doesn’t hurt having Fintech NZ pulling us together and making those connections.

Another key benefit for us is that we are able to watch and learn from what is happening in bigger markets like the UK or Australia, so that we can choose the best bits to implement in NZ and then potentially take global.<

While NZ is geographically distant from many markets, technology and diversity closes that distance very effectively. NZ really is a melting pot for so many ideas, experiences and people to come together, and technology helps connect that to the world.