Artificial Intelligence and Professional Expertise

Accountancy, law, insurance”¦ these professions usually conjure images of spreadsheets, glass and steel offices, jargon-filled sentences, square eyes and grey suits. Perhaps this is part of the reason why we willingly pay high fees for such services: passing the burden to highly intelligent individuals who will perform those laborious tasks for us. But all this might be about to change.

It’s not about replacement

Machine learning and artificial intelligence solutions are already better at performing many tasks than the professionals: beating human lawyers in reviewing contracts and predicting the outcomes of legal cases[1].

But it is not about replacing lawyers, accountants and insurance managers with machines. Instead, it is about building data solutions that enrich their practice: automating repetitive tasks to free up time for strategic thinking and managing the client relationship; lowering costs to offer services to a wider audience, including legal help for those who most need it; improving detection of insurance fraud to lower premiums for all; accessing and using data to deliver a better more personalised service.

The potential for AI in professional services is clearly considerable: for those who use and depend upon them, and those working in these industries.

The UK in a great position

Furthermore, the UK is in the perfect position to make it happen. With its world-leading centres of AI research, it has been described as first in the world for AI readiness’[2]. It also has a justifiably renowned heritage in providing professional services, with the biggest legal and insurance sectors in Europe, and ranked as the leading exporter of financial and related professional services across the world in 2017.

Those working in the industry must play a central role in the development of these new technologies for them to succeed. They are the knowledge domain experts who are indispensable in designing the machines of the future: framing the challenges, producing data requirements, identifying potential risks and articulating the social and ethical issues.

As Professor Richard Susskind, author of the Future of the Professions says:

“Professionals should become directly involved in the development of the systems that handle and deliver practical expertise.”

A need for increased collaboration

A collaborative approach between professionals, academic researchers and technologists across the professional services industry will ensure that the solutions are best in class from a technical, user and social perspective.

It is such an approach that is being encouraged by the forthcoming £20m Next Generation Services Industrial Strategy Challenge Fund (ISCF). The challenge is set to support the development of data and AI solutions in the sectors of accountancy, legal and insurance services. It will include an initial CR&D call of up to £12m and an initial Research Programme call of up to £3m.

 

The Knowledge Transfer Network on behalf of UKRI is hosting a programme of CR&D briefing events around the UK in June. Register your interest or contact astrid.ayel@ktn-uk.org for any enquiries about the programme.
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Fintech Scotland Announces Inaugural Chairman and Strategic Partners

We are pleased to announce the appointment of our first Chairman and strategic partners.

The appointments were confirmed this week at the joint Scottish Government and industry Financial Services Advisory Board (FiSAB) meeting chaired by the First Minister, Nicola Sturgeon and Chair of Scottish Financial Enterprise and CYBG, Jim Pettigrew.

At the FiSAB meeting our CEO, Stephen Ingledew, set out FinTech Scotland’s ambitious vision and strategy to make Scotland a top five global fintech centre by 2020 that is recognised for data driven fintech innovation delivering positive social outcomes.

FinTech Scotland aims to encourage data driven innovation and collaboration activity across Scotland to deliver inclusive growth and achieve critical mass in the sector by:

  • Facilitating an integrated and innovative fintech ecosystem

  • Supporting innovative and entrepreneurial purpose driven fintech enterprises

  • Encouraging development of fintech skills, diversity and inclusion

  • Developing fintech community engagement, inclusion and collaboration

  • Building international fintech engagement and collaboration

To deliver a range of initiatives, FinTech Scotland has partnered with global enterprises who have a strong presence in Scotland as well as being significant international leaders in their fields:

  • Deloitte: the market leading professional services firm providing global expertise to help drive fintech growth in Scotland and international hubs across the world

  • Pinsent Masons: the lawyers recognised as a global legal leader in fintech and Open Banking

  • Dentsu Aegis Network: one of the largest and most respected international digital media and marketing agencies

  • Sopra Steria: a major global digital transformation organisation with a proven reputation for software, solutions and delivery.

On confirming the strategic partners, Stephen Ingledew said, “It is a privilege to be working with such world-renowned organisations who are committed to supporting Scotland’s fintech economy. Following many conversations with a range of large firms over recent months, these strategic partners demonstrated their commitment and market leadership which will support our aspirations and plans. We are currently in discussions with a view to confirming additional strategic partners in the coming weeks”

David Ferguson, the founder and Chief Executive of the very successful, Edinburgh based fintech business, Nucleus Financial, has been appointed to chair the board. Ferguson was appointed by The Treasury in December 2016 as one of two regional fintech envoys for Scotland with a remit forbuilding regional and national networks which seek to ensure a greater level of co-ordination and collaboration between fintech companies, government, investors and regional fintech hubs.

Stephen Ingledew commented: “It was essential for us to have a highly respected fintech leader chairing our board and David, who has built one of the most successful businesses in the country managing over £14 billion on their wrap platform, ticked all the boxes and more.”

Speaking about his appointment, David Ferguson added: “It is a great privilege to have been appointed as chair of the FinTech Scotland board. Fintech is a fantastic opportunity for Scotland and I am excited to build on the great strides we have recently made to position ourselves as a global leader. The country should have a bright and prosperous fintech future ahead of it and I am greatly looking forward to helping Stephen and the team drive the sector forward and deliver meaningful action to help both start-ups to flourish and the more substantial financial services establishments to modernise.”

The strategic partners are joining David Ferguson, Scottish Enterprise and Edinburgh University on FinTech Scotland’s board. Additional board members will be announced soon which will include representatives from Scotland’s fintech community.

Scotland’s fintechs to play major role in the growth of mission-driven business

Over the past ten years we have witnessed some truly game-changing developments in the world of business. On the back of the worst financial crisis in living memory, distrust of large institutions has grown, consumers have become increasingly empowered, and a new generation of socially-conscious business leaders have emerged.

Rise of the social enterprise

While such economic uncertainty has bred volatility within the more traditional markets, some other markets have flourished and prospered. The rise of the social enterprise has been rapid, fuelled by a demand from everyday consumers to consciously choose or buy from businesses underpinned by strong ethical values.

At Social Investment Scotland (SIS), we have seen social enterprise morph from being a niche movement within local rural communities to a business model of choice for ambitious entrepreneurs in Scotland. And things are already changing again.

Innovation in the social enterprise

Innovative forms of delivering social impact are being delivered via a range of business models beyond the classic forms of social enterprise ”“ this is part led by education but also by investment needs and capital required to achieve impact at scale.

These new mission driven businesses’ (businesses that focus on the achievement of both conventional business aims alongside a clear and definable social mission) require investment that is aligned with these dual business objectives, something that is not yet widely acknowledged by more conventional forms of investment.

A good example is Storii (www.storiicare.com) set up by Scottish entrepreneur Cameron Graham in 2014. Storii seeks to improve the lives of those in care living by providing a platform via which they can engage with photographs and other memories of their past.
The useful and intuitive software has a range of applications across different care settings and has a clear business model alongside a definable social mission.

Through the launch of SIS Ventures, we plan to provide the tools and mission-aligned investment required to help early stage businesses, such as Storiicare, and social enterprises grow and deliver social impact at scale.
Over the next three years, SIS Ventures hopes to set up funds to raise up to £5m of new funding ”“ utilising both Social Investment Tax Relief (SITR) and the Enterprise Investment Scheme (EIS). The plan is to provide debt and equity to entrepreneurs, particularly those early stage ventures that might struggle to access investment from existing sources and have a mission to deliver impact at scale.

What about fintechs?

So where does fintech fit in you may ask? In our view, fintech will play an absolutely pivotal role in the continued development and growth of the mission-driven business sector. Underpinning this belied are two key factors.

Firstly, Impact Investing has expanded in scale in recent years, and one of the key drivers has been the development of new financial technologies. Innovative companies will continue to leverage new technologies to connect social enterprises with investors and raise awareness about sustainable investing opportunities.

Secondly, fintech offers a considerable solution to some of the common financial problems affecting societies across the world, ranging from money transfers and access to insurance and banking, to financial literacy and debt management. We’re already seeing a number of fintech operators emerge within this space, and we’ll continue to see more.

One such example is Sustainably, a fundraising app which enables user to round up their change for charity every time they shop. Another is Gigly ”“ an innovative, free to use platform helping people to navigate the gig economy, by finding them jobs, mortgages, training, services and more.

As one of the UK’s leading fintech hub outside of London, Scotland can play a leading role in marrying its expertise within fintech to its experience and experience in social enterprise. The prospect of developing a mission-driven sector with global scale is one that truly excites us. The launch of SIS Ventures now provides us, and Scotland, with an investment platform to help turn this prospect into reality, by supporting and investing in entrepreneurs who are passionate about making a difference.

For more information about SIS Ventures, visit www.sisventures.com

15 million potential users for Pensions Dashboard

Based on an analysis by Origo, the Pensions Dashboard could be used by up to 15 million consumers.

The dashboard launch date (end 2019) is still seen as achievable but will need to be built to support such a high demand. The results of this research should therefore help establishing the requirements.

A need for flexibility

Anthony Rafferty, Managing Director Origo, says: “It is imperative that the industry is able to deliver and maintain all the underlying services and data in a way that is secure, robust and scalable to handle 15 million consumers.”

Although we’re here speaking about a single dashboard, there is no question that we’ll experience a real demand for APIs to be developed in order to enable innovation from fintechs but also the creation of new services by incumbents.

Flexibility is therefore paramount from day 1 as Anthony Rafferty explained: “Through our role as the industry’s not-for-profit FinTech, we have also been advising on the impact of this large consumer base on pension provider systems. The demands on some provider systems, as requests from 15 million consumers come in and information goes out, will need to be managed effectively ”“ all while still providing a secure and efficient online service.”

Customer outcome as a key driver

In parallel with the development of the Pension Dashboard, the Single Financial Guidance Body is set to launch in order to help people with important and complex decisions when it comes to retirement. For this body and for existing financial advisers it is important that the Pension Dashboard not only meet requirements from an end customer perspective but also those of 3rdparties.

Rafferty continues: “Consumer engagement and access to advice and guidance are crucial to improved retirement planning. The additional capacity required to enable the Single Financial Guidance Body and financial advisers to access a consumer’s Pensions Dashboard needs to be planned for.

“Whether the decision is to start with a single government-backed dashboard, or with multiple dashboards – it is imperative that the underlying infrastructure, the plumbing, be developed with an eye to future demand and requirements and be maintained in a cost-effective and efficient way that consistently delivers sensitive information securely. “

FinTech Scotland does the talking in the Big Apple and beyond.

Fortnightly FinTech Fuse ”“ Talking Fintech

Fintech is very much the talk of the town’ at the moment across all quarters of the financial services sector and beyond.

One of the great things about this fintech talk is that it is so ubiquitous with such a broad range of topics and themes being discussed within the conversation.

The variety and diversity certainly make the conversation fascinating as does the way in which people from many different backgrounds have an active interest in talking about fintech.

This is presenting me with enormous opportunity as I shape the strategic plans for FinTech Scotland in the coming weeks.

New York Talk

The opportunity to hear thoughts and feedback from members of the New York financial services community last week about Scotland’s fintech progress was a great example of this.

Hosting the roundtable session with Cabinet Secretary Keith Brown to talk through our fintech aspirations and how this could be developed on a global stage was hugely valuable.

The discussions certainly reinforced the importance of existing and new relationships for Scotland in the USA which will be very critical as we develop our global fintech footprint.

The New York trip also provided the opportunity to catch up with a number of people to talk through the plans for Fintech Scotland and see what we could learn from one of the most vibrant fintech centres in the world.

I particularly valued the opportunity to catch up with Greg Schoenberg, the founder of Financial Revolutionist, the leading global thought leadership voice of fintech. The talk with Greg was both terrifically insightful as well as illuminating and will undoubtedly help me shape the plans for Fintech Scotland. Thanks Greg.

International Talk

The visit to New York coincided with preparation for the Visit Scotland Scotland is Now global campaign led by the brilliant Charlie Smith.

It was a privilege to be at the preview for the launch in downtown Manhattan and meet up with so many people enthused about Scotland’s story and potential.

Bringing fintech into this story about Scotland being a wonderful place to live, play, invest and work will be a key piece part of our work in the coming months.
I learned a great deal while in New York in talking with colleagues from Scottish Development International and I am looking forward to progressing the fintech opportunities on both sides of the Atlantic with Michelle, Raymond and Shannon in the coming year.

It is great to see that James Varga from The ID Co will be part of the delegation visiting the USA as part of New York fintech week to continue the dialogue and many thanks to Maria Deam and the team at the British Consul for helping spread the talk on Scotland’s fintech opportunities.

The international talk does not always have to be several thousand miles away of course, and I am delighted I will have the opportunity to join David Clarke for a Scottish-Irish Finance Initiative event in June to talk through the fintech collaboration opportunities on both sides of the Irish Sea.

Scotland Talk

One of the many great aspects about fintech in Scotland is the talk is very much countrywide.

For example, I’m really pleased we have the Where is Fife Leading Fintech Next? event in May at the Glenrothes Enterprise Hub where I will be joined by Ian Cunningham of Lending Crowd.

Thank you to Iain Shirlaw in arranging this talk to consider Fife’s longstanding record of developing world leading technology for financial services, especially in payments and security and how this can support the next stage of our fintech ambitions.

Before then, I have the opportunity to share Scotland’s fintech credentials with the entrepreneurial community in London along with the brilliant team from Previse and Kristen Bennie from RBS when the talk will be mixed with some sampling of Scotland’s finest gin!

There’s also going to be plenty of talk back home in Scotland in the coming weeks and I am very much looking forward to seeing the team at the University of Strathclyde next Wednesday to discuss how we share their great work with more audiences.

A great example of this is the Auditing a Digital Future event on 30th April at the Strathclyde Business School led by the inspiring Daniel Broby where the talk will be covering the range of topics from blockchain to cryptocurrencies.

This all demonstrates that Scotland does have a number of fintech topics that we can talk and, in fact, shout about.

So, I’m very excited about the inaugural meeting of the Open Banking Centre of Excellence next week being set up by the forward-thinking Ross Laurie along with the driving force behind global open banking Gavin Littlejohn

Theme Talks

With Spring arriving, it must be the season for these specific themed fintech events to take place as they seem to be hitting my diary thick and fast!

For example, very much looking forward to joining the talk at the University of Edinburgh Business School event entitled downBitcoin and Blockchain – what goes up must come down event in a couple of weeks.

Then soon after is the event on artificial intelligence organized expertly by Heather Corcoran where my talk with Kirsty Mackenzie of iMultiply, Melinda Matthews of CodeClan and Colin Hewitt of Float is all about the future of human and technology interaction!

And on this human theme, there is another great talk I’ll be joining in May also at the University of Edinburgh Business School on Social Finance and FinTech and joining a great line up of expert speakers such as Arman Eshragi who will share his thoughts of behaviourial finance and fintech.

In amongst all these talks, I will be continuing to fill my diary with the many people interested in engaging with the fintech ecosystem in Scotland.

I really value the timely meetings with people such as Mark Rodger and Andrew McGhee of Vivolution in considering how we help fintech enterprises to scale up after their initial success

My apologies if we have not had chance to meet yet, Shery is working hard to coordinate and plan my diary so I can get to meet and talk with everyone over the coming months.

Running Talk

The few days in New York gave me the opportunity to meet up with an inspiring friend Paul Skinner and our talk went beyond fintech on to our other mutual passion, that of running.

Of course, being in New York we could run the talk’ during the few days with a couple of great sunrise running sessions around Central Park, saluting the Fred Lebow statue each time as we passed.

The highlight though was the Saturday morning and an eight-mile run out to Flushing Meadows for a 10km race where I came in third in the over 50 age group, earning a bronze medal for Scotland!

Let’s hope the snow now stays away and I can get back to some races closer to home as the running season starts to hot up along with the exciting fintech talk in Scotland.

Until next time.

Scottish fintech LendingCrowd raises £2m

LendingCrowd, the only peer-to-peer (P2P) lender headquartered in Scotland, is poised to significantly scale up its operations after completing a £2 million external funding round.

The story so far

The Edinburgh-based business lending specialist, which was established in 2014, is planning to ramp up its sales and marketing activities and seek Series A funding over the next 12 months following the round, which was led by angel syndicate Equity Gap and included the Scottish Investment Bank and private investors.

Stuart Lunn, CEO and co-founder of LendingCrowd, said: “Having laid solid foundations for the business over the last couple of years, we now have a position in the market that is starting to pay dividends. We have a strong pipeline of both investors and SME demand and with such a strong trajectory, we are now actively speaking to the venture capital and private equity communities about our next phase of growth.”

Some very strong ambitions

Having agreed loan deals totalling some £16 million with SMEs across Britain last year, Mr Lunn has set a target to more than double that figure to about £40 million in 2018. Investor funds on the platform, which is fully authorised by the Financial Conduct Authority, are also growing rapidly. LendingCrowd now offers three investment products, all of which can be held within its Innovative Finance ISA wrapper.

Scottish Investment Bank director Kerry Sharp said: “We are delighted to provide continued support to LendingCrowd, who have demonstrated real market traction with their innovative peer-to-peer lending platform in Scotland.”

Jock Millican from Equity Gap added: “We are extremely pleased that our syndicate members once again backed LendingCrowd, with this raise being the largest single investment by Equity Gap to date. Existing and new investors in LendingCrowd recognise the progress to date and the potential for the business to scale.”

On the box – think outside the bank

As part of its drive to build its position in the market and bring P2P investing to a wider audience, LendingCrowd recently launched its debut television advert. The campaign features Geoff, who decided to “Think Outside The Bank” and invest with the platform after becoming disillusioned with low rates of return elsewhere. The advert was filmed in and around Edinburgh, with locations including a café in Leith and the grounds of historic Hopetoun House in South Queensferry.

Scotland’s Fintech: A Tale of Two Cities or Two Towers? Part 2

“The old world will burn in the fires of industry. The forests will fall. A new order will rise. We will drive the machine of war with the sword and the spear and the iron fist”

JR Tolkien, The Two Towers, Lord of the Rings

Scotland’s Finance is enjoying a renaissance, a digital economy, should then history dictate tomorrow’s Fintech? In re-imagining Edinburgh versus London, the Two Towers, can Scotland compete as a viable alternative hub on grounds other than simply cost? In this Part 2, of the article, we explore the UK hub economy as it exists, versus regional ecosystems outside of London and the role education has to play? This then is no history lesson..

Old paradigms, new challenges

Our focus for Fintech naturally gravitates towards Edinburgh and its historical ties with London (the City’)? London and Edinburgh make a fine pair, Tolkien’s Minas Morgul and Orthanc, his Two Towers’. Indeed Edinburgh has served its London master well as an affordable outsourcing location and profited from it. In Part 1 we highlighted the operational leverage of outsourcing jobs from London to Edinburgh.

Whilst cheap has always been attractive; lower paid roles can become quickly commoditised. The first indication of the danger was global-sourcing to the likes of India. Here executives were exploring new lower cost locations. Just as our industry was coming to terms with globalisation it got hit by the Great Financial Crisis. The sense of being at the brink’ changed the long term strategies of many boards and many roles have been targeted by Digitalisation sooner. If you hear agile working’ at work then buckle up.

Unsurprisingly decision-makers and executives tend to be a little shy when it comes to their own synthesis. That will come later. The near-term problem is when those attractively valued skills become superfluous to automation. Fewer roles become a negative feedback leading to emigration, fewer graduate roles, resulting in brain drain, making the country less attractive to investment.

The fintech opportunity

Is then Fintech threat or opportunity? It is a question I am sure that my friend Professor Chris Sier asked himself when he became a champion for the Northern PowerHouse’ and establishment of its Fintech hub (Fintech North’). The reality is that over the last 50 years the UK has moved from manufacturing to a service-based economy and with it the North of England lost its economic leverage in the investment and political apparatus within UK Plc.

Meanwhile Scotland (specifically Edinburgh) benefitted from that industry rotation just as the North, Birmingham and other parts of Scotland suffered. Why? Today UK Plc, unlike say Germany, operates a single hub economy that has gravitated wealth and investment around London, the South of England and Edinburgh. London, itself as a global city, a metropolis of both finance, commerce and politics. It enjoys the multiplier effect that stems from such agglomeration, greater GDP per capita and tax receipts, just as other parts of the UK suffer flat or falling GDP, wage disinflation and stagnant productivity.

Technology then can be THE great enabler, a means to rebalance the economic hot spots of the UK. However it is vulnerable to policy error, inward and external investment naturally gravitating towards London, as new Technology companies seek to target Finance firms from Old Street across to Finsbury Square and into the heart of EC2 and Threadneedle. In doing so they set up shop close by.

Dickens or Tolkien?

The sheer gravity of London cannot be underestimated and it leaves the other centres vying for the scraps. How then should Edinburgh and Scotland respond? Coordination. Either Scotland (Edinburgh) seeks to pursue Dickens’ tale of two cities’, competing directly and openly with London, or are we left in a somewhat Tolkien-esque the Two Towers’ scenario, un-separable and subservient? Do we continue to operate as a satellite of the UK capital or increasingly compete for innovation and inward and external investment? This is the key question I pose to Fintech Scotland, under the stewardship of my friend and ex colleague Stephen Ingledew.

After all, Edinburgh (as the de facto main financial centre of Scotland) has effectively defined itself as much by its relationship to the City of London as it has through its own trading status. This link has been further reinforced as US banks set up front office operations in London and back office in Scotland, extending the tendrils between the two. Yet that relationship looks far less secure in a digitalised world for two reasons.

Firstly traditional Finance is in long-run demise and disintermediation, with it relationships between firms are changing from partner to competitor, as the value chain compresses. In the race for operational supremacy, insourcing becomes outsourcing in a capital lite’ world as employees are unceremoniously morphed into the Gig economy. You just need to count full time employees (FTE) v contractor heads in any of today’s big Finance firms to smell the coffee.

Secondly the requirement for affordable moderately skilled administrative staff, as an outsource centre for London, will become less attractive. Workforces in traditional roles will reduce simply as an effect of Digitalisation. We need only examine the realities of the once Scottish Insurance and Banking leviathans; now ostensibly under the control of firms South of the border or overseas. Workforces are rarely preserved on grounds of nostalgia or political intervention. Competitiveness, tax breaks, public-private partnership and or some other economic or political incentives are needed.

London, “the precious”?

The extent of the challenge, to step out from under London’s shadow is illustrated by E&Y’s report Landscaping UK Fintech’ commissioned by UK Trade and Investment, which we might consider a sibling rival to Scottish Enterprise and Scottish Development
International. The report is careful to not overtly state a London bias but is similarly absent of multi-region intentions.
Early on, the report’s imagery is telling; “The size of the market opportunity in the UK is significant due to a large indigenous and technologically sophisticated customer base, and in London’s position as a world leading centre for institutional financial services. The UK also scores highly due to the availability of capital which is sufficient for the sector although there are gaps at the development capital and at the IPO stage. Interviewees commented favourably on supporting factors including the UK’s regulatory approach, financial services infrastructure and London’s position as a global trading hub. Three of our interviewees had relocated their businesses to London due to the attractiveness of the market.”

The shifting political landscape, North-South divide, rise of Labour populism and Brexit paranoia appears to have drawn out a more inclusive tone in the Government’s latest strategy thinking.

“It is also a strategy that recognises and respects the devolution settlements of Scotland, Wales and Northern Ireland. With many of the policies that can drive productivity being devolved, it
is a strategy that necessarily brings our work together with that of the devolved administrations as we work in partnership to get the best possible outcome for every part of the UK.”

IS the One-Britain-One-Fintech a dangerous game to play?

Outwardly it is clear the UK Government is battling hard to maintain its balance (see chart) of foreign inward investment post Brexit. Inwardly it seeks to appease the industry outside of London that it is doing all that it can to build better commute links back into the Capital. This policy is not about evenly spreading investment but enhancing the City’s global standing as a hub, which the Conservatives still laud since the Big Bang’.

The challenge is that a One-Britain-One-Fintech’ message to investors can then leave the regions and Scotland on the periphery for deals. That is why devolved leadership from the Scottish Government was and remains so essential. Of course we should still celebrate London as a successful British export but we should also recognise the danger that we are again concentrating productivity around the capital and in doing so not investing sufficiently in other parts of the country.
London has led the world financial centre classifications for years but is constantly in competition with the US, Europe and Asia. To be anti-UK in a bid to be pro-Scottish is of course self-defeating since London acts as a capital hub. Going into Brexit, undermining London’s importance is folly. This then is our conundrum, a sense of greater good is a proxy for widening regional divide and we risk perpetuating that gap into the fourth industrial revolution. Here again the UK Plc differs to the US east-west coast model and the German 3-Centre economy.

Why Edinburgh shouldn’t be the new London

The challenge then for Scotland is to compete but also to not replicate the single-hub flaw of the UK model. We should invest and promote Fintech across Scotland’s centres not simply hub its focus around Edinburgh. It is very attractive to run your winners but we need to think about the shape of Scotland’s economy in 25 years from now, not just the next 5 years. Fintech like other modern industries should be an opportunity to replace the old primary and secondary industries lost over the last 50 years, the main driver of unemployment, low wage growth, migration and low productivity in the regions.

Our close neighbours at Fintech North’ are well aware of the challenge. As Chris Sier noted: “There is a deep vein of skills, resources and opportunity in the Northern Powerhouse, but for its potential to be realised it is important that we build a strong FinTech community, which means the public and private sectors coming together and enlisting the support of key stakeholders such as our universities.. Over the last year there have been many positive developments in building the FinTech economy in the UK outside of London, including the FCA’s regional sandbox, the impending launch of Nexus at Leeds University and a number of other initiatives. Events like FinTech North help build the regional FinTech community, and supporting them is therefore very important to grow the regional and national FinTech economy.”

It is important then to have a consistent voice in London and overseas. Fintech Scotland, Scottish Financial Enterprise and Scottish Development International (SDI) can provide this, a voice that represents the Scottish Fintech industry as a whole. Outwardly we should seek to partner firms in London while competing where possible for; investment, for students, for intellectual and entrepreneurial capital. After all to create a self-sustaining Fintech ecosystem requires; initial capital + intellectual capital + workforce + start up ventures + ongoing external investment. Just as Chris Sier realised, inwardly we need to encourage competition but also collegiate working across the different Fintech hubs and incubators in Scotland; Edinburgh, Glasgow, Dundee, Aberdeen, Stirling and others.

New paradigms, new opportunities

Whilst history in Finance carries little utility anymore; Scotland can still leverage its rich and long pedigree of learning and quality tertiary centres to bridge the old economy to the new. For example if we look at the current Fintech courses available in Scotland today then we can see they are distributed across the major centres not just Edinburgh. A quick google search of UK Fintech courses lists the new prestigious Oxford and Imperial courses as the top results.

However it was the University of Strathclyde that offered the first Fintech Masters course in the UK, Stirling followed shortly after with its new Masters course ready for the 2018 intake. Meanwhile Edinburgh University, in the now classical Oxbridge model, created Fintech Innovations’ and, in conjunction with the Scottish Government and private sector, to form Fintech Scotland.

The locality is understandable but the focus must extend far beyond auld reekie and just one university. . We should remember that our own Universities are in direct competition for research, overseas students and, within their own walls, competition between faculties for funding exists. We need to short-circuit these frictional fiefdoms. In learning Finance and Fintech will become interchangeable.

The mission of Fintech Scotland is “FinTech Scotland aims to promote sustainable economic growth through innovation, collaboration and inclusion.” It is the last word that is so critical. I was encouraged by Stephen’s first update as CEO, which promises an inclusive approach to embrace collegiate investment and partnerships and meetings both in and outside of Edinburgh.

So step forth Fintech Scotland. My advice to Stephen Ingledew is to be bold when competing with London but to not repeat the mistake of London. After all we are only five million people and geographically and digitally just next door to one another. Put another way we number significantly less than the London metropolis. Our infrastructure links (bar the far North and South) are far more able to support our population than the road-jammed, high-rise, tube squeezed malaise of London.

Let us create a sustainable, multi-centre, ecosystem to share Fintech skills, build synergies, foster accessible learning and opportunities both inside and outside of the University system. In doing so Scotland galvanises itself as a centre of technological advancement on the global stage, to attract students and investors and from that catalyse start-up hubs around those centres. A nice example could be linking Strathclyde University with Stirling University courses, cross-over projects between Finance and Fintech syllabus and tapping into the gaming industry in Dundee.

The idea of exploring Gamification in Fintech would be pretty obvious in California yet not here. Strange. By building creative and collegiate links, between learning centres, Scottish Fintech becomes a vibrant multi-hub success, fully leveraging the talents across Scotland and not localised around one centre. Otherwise we risk Fintech becoming little more than a defensive strategy to protect the current industry rather than something altogether more ambitious and progressive. Recall I posed whether Scotland’s Fintech should resemble Two Towers’ or Two Cities’? What would Dickens think; what indeed would Gandalf the Grey?

The future of Scottish Fintech is neither. It is something new, not something set in the past. Stephen has the most amazing and challenging role ahead of him to achieve that.

JB Beckett, Author of #NewFundOrder 2.0: A Digital Resurrection’. jbbeckett.simpl.com @JonSBeckett #newfundorder

Scottish Friendly launches challenger brand

Scottish Friendly recently launched a new investment brand, My Prime Investments.

My Prime, is innovative in that it offers a low cost investment ISA to higher net worth customers. The solution is all about streamlining cumbersome fund selection processes.

However, whilst the product is interesting what is really good to see is the change of focus from commercial to customer-led.

Scottish Friendly’s Commercial Director, Neil Lovatt, said: “With My Prime Investments we’ve created a brand that aims to provide investments that have the needs of the potential customer firmly in mind. The rest of the industry remains fixated on creating bewildering products and then attempts to fix’ the customer.

Our mission is to fix the product. So we’re always putting the needs of the customer first, by offering straightforward investing, to entice more people to invest.”

This piece of content isn’t financial promotion and we are not promoting Scottish Friendly’s product. This blog doesn’t constitute advice. Our goal is to inform on the launch of a new brand.

Scotland’s Fintech: A Tale of Two Cities or Two Towers? Part 1

By JB Beckett. In re-imagining Scotland’s new vibrant digital economy, should the history of today’s Finance dictate tomorrow’s Fintech (Financial Technology) map of Scotland? Is Scotland’s Finance and its Fintech tied to London or somehow distinct? Yes or no. In this first of a 2-part article, we explore the dichotomy of enjoying and suffering being a satellite to a hub economy, as Edinburgh is to London. This then is no history lesson..

Historical ties

In the UK when we talk Finance, two cities are quickly mentioned. London and Edinburgh. As most know, Edinburgh’s illustrious financial services history dates back centuries, to the establishment of The Bank of Scotland in 1695 to support the growth of Scottish business, RBS in 1696, the banks placed Scotland on the financial map of the UK despite competition from London. They later bank-rolled the City of London. It saw the introduction of paper money in Scotland; it opened up the opportunity for trade south of the border and the renaissance of a geometric-Anglo city for the modern Georgian world: the Edinburgh New Town.

However should our focus for Fintech revolve around solely Edinburgh and its historical ties with London (the City’)? Standing as the two key financial centres of UK Finance, London and Edinburgh make a fine pair, what Tolkien might have named Minas Morgul and Orthanc, his Two Towers’. Unassailable in their power share. However as Dickens wrote in a Tale of Two Cities’, the opportunity is also a threat:

“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it was the winter of despair, we had everything before us, we had nothing before us, we were all going direct to Heaven, we were all going direct the other way””in short, the period was so far like the present period, that some of its noisiest authorities insisted on its being received, for good or for evil, in the superlative degree of comparison only.”

Scotland’s financial sector

“Through the centuries,” said Graeme Jones, Chief Executive of Scottish Financial Enterprise, to a reporter “our financial scene has played a huge part in the fabric and prosperity of Scotland as a whole”. He’s right of course, the addition to banking, the increase of international trade during the 1700s led to marine insurance. Then a growing demand for life insurance during the Napoleonic Wars: families of soldiers paying premiums in anticipation of the worst. Scottish Widows was established in 1815 to service those war widows and remains today in name (albeit a subsidiary of Lloyd’s Bank).

Meanwhile Scotland’s rich tapestry in asset management can trace roots back to Robert Fleming and the first ever investment trust in 1873. In Dundee, Robert saw the massive profits being made by the owners of Dundee’s jute industry and realised they needed to invest it somewhere. It was a model that would be copied across the rest of the UK. Then with every new development in Scottish financial services, so grew the legal profession, the accountancy and Actuarial profession, academic institutions, mathematics, economics, in Edinburgh.

“It’s clear to see,” says Graeme, “that the origins of the Scottish financial services industry aren’t predated anywhere in the UK. As we started to export and import, our home-grown economy started to grow.” Edinburgh thus stands aloft proudly on its heritage; even if millennials today might as easily interpret heritage as old’. Don’t forget that Amazon was only created in 1994 yet millennials cannot remember BA (Before Amazon) and that Jeff Bezos has a balance sheet larger than the entire Scottish Finance industry in totality.

Scotland, using experience to prepare the future

Today, Scotland’s Finance employs around 100,000 people directly and a similar amount again in support services. Scotland’s financial services sector is a vast economy compared to the size of its total populous. In a post-industrial, post-manufacturing age it is one of the country’s biggest sectors, generating around £8 billion for the home economy per annum.

Consequently Scotland is becoming an attractive base for the Fintech entrepreneurs and Edinburgh (the UK’s largest financial hub outside of London) lies at the heart of it all.

Unreservedly, Edinburgh has prospered both through Retail Banking, Insurance, Life Assurance, Wealth Management, Fund Management and Asset servicing on behalf of UK and global institutions. While Edinburgh’s own financial exchange (the smoker’) is long gone; Scottish-based employees have continued to provide expertise in securities servicing, investment accounting, performance measurement, trustee and depositary services and treasury services since London’s Big Bang’ in 86 and before.

Post 2009, Edinburgh has again helped mitigate the recessional pressures across the rest of Scotland for the better part of a decade. That and devolution being a defining feature versus the North of England. Yes, Edinburgh has enjoyed a long history in Finance and its links with the City remain as strong ever since the Scottish Banks capitalised and founded the Bank of England. Scotland’s Economic and Actuarial sciences have been the very DNA of Finance ever since.

However the role of Edinburgh is not assured simply by history, the brand names that still occupy it or by virtue of attractive postcards on Princes Street. Edinburgh is a fantastic city to work in, often wet but full of fresh air that someone in Shoreditch could only dream as they knock elbows for space, tabbing through green space images on social media as they sip their tenner’s worth of artisan flat white.

Scotland, a fintech capital

As effectively ground zero’, then, after 200 years of shaping the modern (old) Anglo-Saxon finance industry, Scotland’s commutation to Financial-Technology (fintech’) or Finance 2.0 asks probing questions about our collective will to transform. It is about new skills but also a new persona of what Scotland’s Finance will look like, how it will be shared and shaped by Fintech. This has far reaching social, economic and political questions that reach deep into our collective psyche, ambitions, collegiate working practices, start-up investment, regional disparities and culture.

How does Scotland become a true global Fintech centre to rival London, Berlin, New York or the Bay area? As Dylan sang times are a changing’. Once the actuaries of Edinburgh and Glasgow held court for the industry, but those days are fading fast. The mutual giants demutualised then quickly became owned by non Scottish conglomerates. As the older actuaries retire they leave behind over 70% of members of the Institute and Faculty of Actuaries under the age of 40 and over 50% of members being non qualified students. Actuaries are already somewhat redundant in terms of predictive modelling but eek sufficient living from changes in longevity rates, cash flow matching and quasi investment analysis. They face an uncertain future as adaptive intelligence and self-learning synthesises, assimilates and optimises 200 years of Actuarial rules in the blink of an eye.

Moreover, in excess of 35,000 people work in Edinburgh’s financial and insurance quarter while more than 90% of all Scottish fund managers (like Baillie Gifford) are based in the city region. Many firms represented host asset servicing teams, client management but fairly minimal front office except for home-grown firms like Baillie Gifford, Scottish Value Management and Kames. The city is home to Europe’s second largest asset fund manager, Standard Life Aberdeen, as well as retail and challenger banks, platforms, Actuarial consultancies and ethical finance providers. In many cases the majority of the staff can be typified as support function or middle Office’ just as the majority of Glasgow’s workforce might be described as back office’ or more politely operational support’.

An urgent need to change gear

All of these roles will be reduced in some way, as companies shift CapEx from people to technology. Even without Brexit, in 10 years we only see 10% of those current roles left in their current form. Some will disappear, others change. Those decisions will be made in London, Paris or New York not Edinburgh. If that’s true then the productivity enjoyed by Edinburgh from London today will deteriorate.

That leaves a hole in the Scottish economy that Fintech must aim to fill. Only slightly less gloomy, a 2017 report by the Centre of Financial Regulation and Innovation by Strathclyde Business School in Glasgow revealed that Scotland could, in a worst-case scenario, lose over 14,063 jobs (14%) in its financial services sector over a 10-year period, the worst-case prediction seeing a loss of £597m in taxable salaries. Conversely in a best-case scenario, investing in Fintech could inversely “lead to the creation of an additional 14,959 jobs in the Scottish banking industry” adding £1.1bn back to Scotland’s taxable income. The report’s co-author, Daniel Broby, told the Herald Scotland that the two outcomes call for a streamlined and coordinated’ approach for the development and adoption of Fintech.

The risk then to Scotland’s Finance is a direct consequence of the bias towards middle and back office roles, and outsourcing from London, which are seeing the most disruption. A consequence of our reliance on providing lower wage roles to service the City where the average salary was over £50,000 compared to about £25,000 in Edinburgh based on a City AM Study back in 2014. That provides 2x operational leverage for Finance firms to outsource their staff, with comparable administrative and professional skills, North of the border. More recently CW Jobs quoted the average City salary as £72,500 with no parallel increase in Edinburgh; totaljobs.com quote the average Edinburgh Finance salary was only just over £23,000 at the start of 2018. That’s getting closer to 3 times operational leverage and hardly a great advert to attract top talent into Finance. Yet it is the stuff of CFO dreams when it comes to operating margins.
Many of Scotland’s Finance roles today have become the equivalent of yesteryear’s manufacturing roles on the corporate balance sheet. By comparison Fintech roles have the ability to command a market premium, as a centre of excellence, rather than as an outsourcing location. This challenges the recent role of Edinburgh and our approach to creating a viable Fintech Ecosystem in Scotland. In part two we will challenge further the symbiosis between the London and Scotland Fintech hubs.
JB Beckett, Author of #NewFundOrder 2.0: A Digital Resurrection’. jbbeckett.simpl.com @JonSBeckett #newfundorder

First Minister praises “expertise and talent” of Edinburgh FinTech Origo

This blog was written by Anthony Rafferty, Managing Director at Origo.

Scottish Fintech and Insuretech received much praise from Scotland’s First Minister Nicola Sturgeon at the recent ABI Annual Conference and we were delighted to come in for a specific mention in respect of our thought leadership on the Pensions Dashboard initiative, currently being run by the Department for Work and Pensions (DWP).

We were encouraged to hear the First Minister say that she and her government were keen to support companies that are “active in the Fintech field” and pleased to be cited by her as “one example of the expertise and talent that we have in our Insuretech sector.” Expertise, she added, on which government wants to build ”“ part of which initiative was the setting up last year of Fintech Scotland, a body which we at Origo firmly support.

Asked specifically how she saw the future role for Fintechs like Origo in Scotland in serving the rest of the UK in such pivotal industry projects as the Pensions Dashboard, Nicola Sturgeon said, “I think the future is bright and strong for companies like yours in Scotland.”

The Pensions Dashboard will allow consumers to access information on their pensions, wherever they may be, in one place. It is an initiative of enormous ambition and significant social purpose.

Pensions Minister Guy Opperman has tasked the Department for Work and Pensions with taking forward the development of the Pensions Dashboard, and a feasibility study is due to be published by the end of March 2018.

However, the pensions industry will need to be ready to respond quickly if it is to meet the Pension Minister’s challenge of a 2019 launch.

Origo is a not-for-profit financial technology company which is run by the industry, for the consumer. We were involved in developing a Pension Finder Service for the prototype Dashboard, which was demonstrated to the industry in April 2017. The Pension Finder Service is, in effect, the engine which takes the request for pension data from the consumer, delivers it to the pension company and then conveys the return data to the Dashboard interface ”“ another element of the project, which displays the information to the pension holder.

While the feasibility study has been ongoing, we have been continuing to work on the necessary technology and we are confident we can establish the central architectural components this year which will support the required Industry integration effort for a 2019 launch. Testing of our Pension Finder Service is being undertaken at population scale and we stand ready to deliver.

We believe that the Pensions Dashboard will be transformative in helping engage consumers with the vital information required to plan for better long-term saving and retirement outcomes. We can’t wait to see the industry’s collaborative work on this come to fruition.

About Origo

Origo is the not-for-profit FinTech company dedicated to improving connectivity between financial services companies, boosting efficiencies, improving performance and reducing integration costs for industry participants, while significantly improving financial outcomes for consumers.