Can fintech help employees engage with their work pensions?
Manuel Peleteiro, CEO of Scottish fintech Inbest.ai, Ed Owens from Pension Wise and Gavin Marshal, Senior Financial Wellbeing Consultant at HSBC will be on a panel discussing how technology, amongst other things, can help with engagement when it comes to workplace pension.
This panel will be part of a series of event organised around the latest behavioural research into employee engagement with workplace pensions schemes by Dr. Robertson-Rose of the University of Edinburgh. Her research shows how HR practices influence employee behaviour and explains what employers can do to help increase pension scheme engagement.
Each seminar will last approximately one hour and will be followed by refreshments and an opportunity to network.
These free seminars will be of interest to employers seeking to improve the financial well-being of their employees
Book your tickets
| Locations | Dates | Venues | Tickets |
| Edinburgh | 15 May, 17:00 ”“ 19:00 | University of Edinburgh | Book here |
| Dundee | 16 May, 16:00 ”“ 18:00 | Gallery of Contemporary Arts | Book here |
| Glasgow | 21 May, 16:00 ”“ 18:00 | University of Strathclyde | Book here |
| Aberdeen | 23 May, 16:00 ”“ 18:00 | Society of Advocates Library | Book here |
Fortnightly FinTech Fuse ”“ Embracing our role in the European FinTech Team!
My travels and meetings over this last few weeks have again reinforced to me that Scotland’s fintech developments are very much embracing being much part of a wider European team.
With our shared values and ambitions, there are enormous opportunities to work with our European team partners in reinventing financial services through fintech innovation.
This was certainly brought alive on Wednesday evening in Edinburgh with the launch of the ground breaking European Innovation and Technology (EIT) Digital Office with its focus on fintech.
European Collaboration
The new fintech digital office based at the Bayes Centre will deepen relationships between Scotland and Europe, increase innovation and investment in new fintech initiatives, grow knowledge exchange across the continent and attract inward investment.
Working with the EIT team along with Scottish Enterprise, University of Edinburgh, Scottish Funding Council and Highland & Islands Enterprise, it has been terrific to see this initiative international come alive.
It was a privilege to share the platform with Willem Jonker and Morgan Gillies at the launch along with Scottish Government Minister Ivan McKee and Charlie Jeffrey from the University of Edinburgh to explain how the collaboration will boost innovation and investment in fintech.
The atmosphere for the launch was made special by having a packed diverse audience with us representing all corners of the Scottish ecosystem.
Including some of the exciting fintech enterprises such as Tynah and Helene from MoneyMatix, James from Xpand, Loral from Sustainably, Rab from Wallet Services, Daniel from Listings Ledger as well as Kevin from Hylomorph.
The event was a great opportunity to catch up with some of the inspiring people making things happen across Scotland driving innovation such as Poonam Malik, Jude McCorry, David Robertson, Jasmina Lazic, Martin Hughes, Amanda Fergusson and Daniel Broby, Terry Murden.
Thank you to Courtney Garner from SciTech Europa for making the long journey to be with us and to the terrific EIT and Edinburgh Innovation teams for making it all happen on the night.
The European collaboration opportunities were also very much in evident for my recent visit to Brussels with Graeme Jones and Clare Carswell of Scottish Financial Enterprise for a range of very constructive meetings at the EU.
There is so much mutual common ground in developing fintech collaboration opportunities and a huge thank you to the magnificent team at Scotland Europa, Sarah English and Marija Ivoninaite and Fraser Clark from SDI.
It was great to have the opportunity to present on Scotland’s fintech progress with an engaged European audience on the Tuesday evening along with Graeme and John Maciver from Pinsent Masons.
We made a number of great connections and I’m sure there will be many more visits to our European friends in the near future as we commit to work even closer.
I flew back from Beautiful Brussels directly to Glorious Glasgow to present at the Institute and Faculty of Actuaries to speak at their knowledge sharing session.
It was wonderful to have a very engaging full house with so many of the profession interested in the role of fintech in shaping the future of financial services.
Thank you, John Taylor and Barry Shannon for inviting me to present as well as to Ji-Hyang Lee and Alan Watson for being terrific hosts for the session. I look forward to repeating in Edinburgh in June!
European Innovation
Europe was very much part of the discussion at the asset management dinner on Tuesday evening with Ministers Derek Mackay and Kate Forbes along with senior members of the investment world.
It was good opportunity to share the examples of how the Scottish fintech community is progressing innovation with the major financial institutions in these uncertain times and highlight the growing global interest in Scotland’s fintech sector.
Thank you to Graham Laybourn and the Baillie Gifford team for hosting the engaging evening as well as for the ongoing support from Anurag Agrawal in exploring new ways to develop fintech innovation in asset management.
There are a growing number of global fintech with a focus on asset management looking at setting up in Scotland due to the depth of Scotland’s investment sector.
Talking last week with Hamish Croll of Singapore based fintech BlueFireAi, there is no doubt the potential in Scotland is very much getting recognized.
The opportunities for fintech enterprises are also rapidly evolving in banking and it was great to catch up with Gary McLellan of CYBG this week to develop how we progress the collaboration opportunities
Thanks also Gary for allowing me to be one of your guinea pigs’ for your innovative approaches to online fintech innovations for personal data security, great to experience at first hand.
The RBS fintech accelerator demo day a week or so ago was another fantastic example of a large institution supporting new fintech innovators.
Inspiring pitches on the day including by Adrian James from Monily, Chris Herd from Nexves, James from Xpand.
It was great to be on the stage with Matt Perkins from FreeAgent and Karen Bird of RBS in sharing insights on developing fintech innovation through collaboration
Fantastic leadership by the RBS team Steve Chown and Janice Cunningham for running such a constructive event.
Unfortunately, I could not stay for all the fintech demos as Nicola and I had to dash off to Glasgow for the University of Strathclyde Enterprise Network event.
Another amazing evening listening to the budding entrepreneurs. I was particularly struck by the innovations coming from the Fing & Pay and Hotei fintech teams, both expertly mentored by our friend and fintech guru Nick Cousins.
Many congratulations to the always inspiring Eleanor Mackay, it is no surprise that Strathclyde has an enviable reputation across Europe when it comes to fintech innovation.
This is invaluable in developing the collaborative innovation opportunities for fintech entrepreneurs across Europe and the world.
European Entrepreneurs
It was super to catch up with entrepreneur Derick James, the founder and CEO of Symphonic, to hear about the brilliant progress his team has been making in Europe and wider alongside the move into the new office in Edinburgh.
Very much looking forward to sharing the Symphonic international innovation story with the fintech community in the coming months.
Similarly looking forward to working with experienced expert innovator George Kelsey with what he is brewing up for the fintech world! Reflecting on my catch up coffee with George this week, I must introduce to Derick James.
I’m thinking it could be another example of one plus one equals five in creating even more fintech innovation in collaboration and what a story that would be!
Last week we shared the awesome entrepreneurship story of FNZ who are a fabulous example of a Scottish based fintech expanding in Europe and worldwide in helping consumers manage their long term savings.
Another inspiring innovation example I learnt about in this last fortnight was Cortex Worldwide.
Terrific conversation with founder and chief executive Peter Proud and such a truly inspiring journey in scaling a market leading technology enterprise. Peter’s experience is invaluable, and I am keen to share to many budding entrepreneurs.
The European and global innovation can come in various forms and I really enjoyed meeting Jordan Stewart of AlbaFX in Glasgow recently and hear how his proposition can help small firms gain the most from international trade.
Very much looking forward to connecting Jordan with the growing fintech community to develop mutual valuable connections.
I had the opportunity to meet Craig Anderson of venture capital firm Pentech in this last fortnight as well and talk through how the fintech community was evolving and the emerging investment opportunities.
In this respect, I also had a very constructive conversation with Andrew Wilson of Charlotte Street Partners on how we could do more to help fintech firms present themselves to potential investors.
I’m hoping that talking about the how the Scottish fintech community of firms is developing will encourage more of the entrepreneurial activity across the country.
So, it was good to be interviewed on Monday by Kim McAllister for a new BBC Radio show which will give live in May on the exciting fintech developments and the impact on people’s lives.
Meeting the engaging media professional David Lee on the same day, who is writing the Scotsman supplement on fintech for May, was a good time to reflect the whirlwind of activity over this last twelve months.
I shared with David that a major strength of Scotland’s fintech progress is our diverse range of people.
Whether this is the data analytic expertise being developed by DataLab and the MBN Solutions team, something which was showcased at Aviva a couple of weeks ago in growing their data centre of excellence.
Then there is the fintech entrepreneurial expertise being developed in our universities
In this respect it was wonderful to share joint plans with Claudia Cavalluzzo and Georgia Goodall of Converge Challenge who do amazing with new entrepreneurs from our universities
The enterprise spirit was very much demonstrated to Nicola and me recently when we were asked to present to the University of Stirling fintech postgraduate students.
A terrific group of people and thank you Andrea Bracciali for arranging the session, really enjoyable and insightful as was the visit to Newbattle Community Campus to see first hand the wonderful progress of this new digital’ school environment
Newbattle is very progressive educational role model for the future and it was absolutely fantastic to spend time with Gib McMillan and leadership team and the inspiring students, in their hands we have a very bright future.
The conversation with David Lee also gave me the opportunity to reaffirm the ambition to be a top five global fintech centre one year into the journey and the importance of working with European and global partners to achieve this goal
European Partners
One such group of partners are of good friends in Ireland and it was just absolutely wonderful to spend a few days in Dublin as part of Scottish Irish Finance Initiative (SIFI) conference on fintech.
Such a warm and welcoming reception from our European partners and the mutual relationships being developed though the SIFI team are going to be invaluable going forward.
Massive thank you to magnificent SIFI trio David Clarke, Pete Townsend and Terry Quinn for organising as well as to the brilliant Dublin Business School team, Andrew Quinn, Andrew Conlan-Trant and Rory Mo-ran.
It was great to hear from so many new friends such as the inspiring Hesus Inoma and the amazing Susan Sweeney as well as Scotland’s leading fintech guru Daniel Broby of University of Strathclyde.
The trip to Ireland also gave the me the opportunity to meet up with Peter Oakes, the highly respected global fintech leader and founder of FinTech Ireland. Thanks Emma Shiel from SDI for arranging and joining us.
It was fantastic to hear first hand the story behind FinTech Ireland and the significant presence Peter has established in Europe and across the globe. Peter’s next trip was to help with the formation of FinTech Cyprus, another European partner for is to collaborate with.
It was poignant that we met Peter in the Hibernian Club and sat in the very chair that FinTech Scotland was conceived five years ago.
Looking forward to developing closer collaboration with Peter and the FinTech Ireland team as European partners.
My return from Dublin was via Hampshire (and Reading to see my mum) as I had the opportunity to meet up with Mark Hanson, Managing Director of Simply Health who provide valuable health insurance plans for millions of consumers.
The worlds of fintech, insurtech, healthtech all overlap, and we had a super conversation on some emerging innovations in this space and the potential to work in partnership with University of Edinburgh and entrepreneurs to explore further.
Collaborative partnership is also very much at the core in developing a Global Open Finance Centre of Excellence in Scotland and we are delighted the joint FinTech Scotland, University of Edinburgh, Scottish Enterprise and FDATA proposal has been shortlisted for funding.
A huge amount of credit for this must go to our very own European and Global Open Finance presidential’ leader, Gavin Littlejohn who is instrumental in the strategic development.
I’m looking forward to seeing Gavin next week when he returns from formidable open finance mission trip to Hong Kong, Australia and India.
The Open Finance initiative is facilitating further collaboration with partners and this is also true of the Ethical Finance Hub team based at Heriot Watt University
It was valuable to catch up with Chris Tait recently and talk through the fintech contribution to the Global Ethical Finance Forum which will take place in Edinburgh in October with many distinguished international partners.
Barry Wingate it would be super to work in partner with you on this following our chat a week or so ago!
International partnerships were the focus of the conversation with James Bernard of the Dubai DMMC, the enterprise agency, when we met in Edinburgh last week, thank you Russell Dalgleish for making the connection.
Encouraging a European and global innovation and growth mindset with the Scottish entrepreneurial community as a key focus of the conversation for the executive dinner of fintech organized by FWB Park Brown last Wednesday evening.
I very much valued the challenge and constructive feedback from the diverse group of successful business leaders from sectors outside of financial services and fintech and thank you to those who have reached out to follow up.
Big thanks to Graham Burns and Michael Dickson for expertly arranging and professionally hosting the engaging evening, I look forward to the next one, maybe in Aberdeen or even another European city?
Running Europe
Unfortunately, and to much frustration, my toe injury has not cleared up which means my running opportunities in Europe have been somewhat curtailed.
Whilst the buzz of the exciting fintech activity with so many fabulous people has kept me occupied, I am a bit of a bear with a sore head’ as I have not been able to get out and run.
I have tried swimming, but my limited breaststroke ability does not replace the three hour runs I so much enjoy!!
I know I will need to be patient in recovering but if I look angst when you see me you will know why!
Let’s hope I am going to be ready for the Stirling, Livingston and Lock Leven half marathons in the run up to Edinburgh marathon in May!! Until next time.
Utilising the Irish/Scottish finance corridor
Blog written by Terry Quinn at the Scottish Irish Finance Initiative
The Scottish Irish Finance Initiative seeks to serve the people of both Scotland and Ireland, the companies that already work in our communities and the wider global financial services industry, whom we hope to attract to our corridor.
In our first 18 months of operations we have already created the beginnings of a common financial industry between Scotland and Ireland, emphasising the benefits of treating both places as the bridge to overcome trading barriers and as a target for new investments. The only sure-fire way that we can maintain our world beating financial industries and see off the challenge from locations such as Berlin, Paris and financial hubs in Asia, is through greater cooperation, and we are delighted that we are garnering such interest in our initiative.
Ireland and Scotland have enough in common culturally, legally and politically to make cooperation worthwhile, and enough complementary skills so as to make cooperation beneficial to both parties. We have already seen fruitful progress in the fintech sector through meetings organised between Irish and Scottish companies, considering a wide range of innovative solutions in areas such as data quality and cleansing. Our project is also driving engagement in ensuring that both locations benefit from cooperation in areas such as asset management and servicing and the creation of a more unified labour market.
Our aim with this document is to gather together into one place the resources that any company might need to mitigate any Brexit challenges, and to guide them in using the Scottish Irish corridor in their future growth plans. Already the challenge of Brexit has spurred some companies into accelerating sales programmes and to look proactively at the international options available to them.
Our hope now is that trade between Scotland and Ireland will not only continue but expand and that a proactive, pragmatic and sensible approach to Brexit difficulties can actually open up opportunities.
One of the key targets as set to us by our Advisory Group is to bring together in one document all the information that anyone interested in the Scottish Irish finance corridor would need.
The result can be found here:
http://scottishirishfinance.org/wp-content/uploads/2019/03/SIFI_brexit_utility.pdf
At present it’s focused on expediency in mitigating Brexit challenges but this is just the first iteration and we hope this will develop over time to become a fully fledged guide to all that our fabulous industries and companies have to offer the global finance sector and its clients and stakeholders.
Interview with Stephen Ingledew on why fintech matters
Our CEO Stephen Ingledew was interviewed by the Enterprise Pathway Programme team from Strathclyde university.
He gave his view on why fintech matters, the impact it can have on society and why it provides exciting new jobs for the future.
What is Fintech?
Why is it important to innovate in Fintech?
What opportunities are there to innovate in fintech?
What support is available for fintech businesses?
What examples are there in terms of existing fintech businesses?
What advice would you give to those considering a career in Fintech?
Fortnightly FinTech Fuse ”“ Falling in Love with FinTech!
It is just so wonderful to see so many people falling in love with fintech and how it is fueling the opportunity to innovate through collaboration and inclusion.
This was very much the case on Wednesday morning when I joined the Lloyds Bank and Google teams for a Falling in Love with FinTech’ breakfast meet up.
The diverse audience from the fintech community, academia, large financial enterprises and many other organisations made a terrific atmosphere.
Big thanks to Misha Cunningham and Google Digital team for their fabulous hospitality
This meet up was brilliantly led by the inspiring Sarah Kenrick along with Tom, Kegode, Lisa Caldwell and Lloyds Bank team.
Lloyds, one of the initial founders of FinTech Scotland, are developing impressive innovations and collaborations by engaging the fintech community.
Community Love
The community love continued the next evening as we held FinTech Scotland Fusion’ gathering where we had a fantastic buzz and atmosphere. I know some carried it on into the very late hours!
The Fusion’ was expertly organized by our entrepreneurial friend Aleks Tomczyk with great collaboration and generosity from Kirsty Irvine and Johnston Carmichael.
Wonderful mini spotlight talks from Myles Stephenson of Modulr, Hannah Rudman of Wallet Services, Loral Quinn of Sustainably and Stuart Lunn of LendingCrowd as well as our fintech grandfather’ Gavin Littlejohn.
They all brought alive the evening by sharing their experiences and latest news and reaffirmed to a very diverse and engaged audience why falling in love with fintech was so easy.
We all decided that Fusion’ meet up will be a regular event in addition to our frequent fintech practitioner forums across Scotland so more on this to come
The community plays such an important role in welcoming new fintech enterprises working in Scotland and it was terrific to see firms new to the community with us on Thursday such as SageCity, Listings Ledger and Miconex.
The role of the community is something I shared with Stuart Harvey of Datatics and Graham Paterson a couple of weeks ago and we look forward to seeing them both at future events.
Supporting the growth of new fintech enterprises will see the community expand across Scotland and it is fantastic to be working with the Craig Wilson, Colin Carmichael of Sopra Steria and Gordon Donald and John Lonsdale of University of Edinburgh with a new accelerator programme.
Supporting the love of fintech innovation was very much in evidence when Mickael and I spent some time last week at Codebase with the Barclays Eagle Lab team.
Always wonderful to catch up with Trish McClay and talk about their terrific engagement along with the magical fintech entrepreneur Suhail Ahmad of AdviserDirect and the awesome Colin Hewitt of Float, who have now expanded into twenty plus nations.
We had been in Codebase the previous week for two fantastic sessions of massive significance in bringing more love into fintech, both of which will spread the fintech love far and wide.
Downstairs we had a FinTech consumer inclusion workshop with the Karen Rodger, Andrew McConnell from Scottish Government and along with Yvonne Macdermid, David Hilferty from Money Advice Scotland, Allison Barnes from Money Advice Service and other consumer groups.
The session was led by the inspiring duo Barbara Mills from CivTech and Nicola Anderson in developing a roadmap on how fintech can play a significant role in addressing financial inclusion challenges. This was all about the building new demand for fintech
Then, in parallel, upstairs, we had the Scottish Government session with entrepreneurs on how the engagement with small enterprises could be developed to improve the supply of innovation. This was a fantastic session led by Clare Mills, Carron McNab and colleagues.
It is a privilege to be part of this valuable work being led by Trish Quinn and hugely exciting to have the fintech community being involved in the opportunity to really impact big innovation with Government.
We shared these mutually aligned initiatives with the Digital Minister Kate Forbes and the FiSAB sub group with Graeme Jones the following day and it was great to get the endorsement to build on this big love’ opportunity for fintech.
Big Love
The broader love of fintech on a big scale is going to provide exciting opportunities to scale up the innovation in Scotland.
For example, in working with the rapidly changing M&G Prudential business engage with the fintech community and it was valuable to catch up with Mark Simpson and the Managing Director, David Macmillan a couple of times over this last fortnight
Then on Wednesday it was terrific to meet up with Sam Bedford, Gary McLellan and innovative team at CYBG in Glasgow.
Fantastic to see the leading edge examples from Jennifer and Jack of how they are innovating to improve customers financial engagement and the opportunities to engage with the fintech community in Scotland.
Really looking forward to progressing with the Sam and the team and combine our mutual love of fintech with real purpose.
The combination of big and small coming together to love fintech was one of the key themes for the discussion with Edinburgh Chamber of Commerce members on Thursday morning.
Thank you to everyone for the engagement and support, especially Liz Mcareavey and Rebecca Meish for inviting me to discuss how Scotland can develop the fintech love on a bigger scale.
This is something we were very much putting into action with senior executives Frank Tong and KC Tsui from HSBC Global who flew from Hong King to meet with us and firms from the fintech community.
Thank you to Ahmed El-Ryias from the School of Informatics at the University of Edinburgh for setting up the meeting, it was a terrific session late into the last Wednesday evening and onto the Thursday as well.
Thank you also to Colin Halpin who led HSBC to be one of Fintech Scotland initial founding partners and has played an important supporting role in our progress in the first year.
It was the fantastic presentations and engagement from the Scottish fintech firms which very much illustrated the innovative developments in Scotland and the significant opportunities to collaborate with the HSBC Global team.
In fact, Frank mentioned that the activities in Scotland were world leading and certainly made Scotland stand out as a global fintech centre, especially with date driven innovation.
Global Love
The global love continues to be an important part of work and this has been increasing even more over this last few weeks.
For example, absolutely I loved catching up with our good friend Thorsten Terweiden, who leads on fintech developments at Hong Kong Invest, on his visit to Scotland.
Great engagement with Thorsten and his team as we work with Graham Hatton and the SDI team in developing he Hong Kong Scotland bridge for our respective fintech communities.
This opportunity to share the mutual love of fintech opportunities was very much on the agenda when I met up on Tuesday with the fabulous Dan Roselli who is the founder of the impressive FinTech Accelerator Hub in Charlotte, North Carolina.
Dan took time out of his vacation to share the amazing story of what the team has achieved and there were so many parallels with the what we are building in Scotland.
I thanked Dan with one of the great Scottish beers and we agreed to take forward a joint number of areas to develop the mutual love of fintech both sides of the Atlantic.
The collaboration opportunities with USA was also the focus of my conversation with Jennifer Ericson, a Global Scot based in Minnesota and I very much value the connections Jennifer is helping us build for our fintech community.
Exporting is an important part of the fintech agenda, and it was valuable to catch up Suzanne Henderson from the Scottish Government team who is leading on the work to identify global market priorities for all sectors.
Very much looking forward to progress this work with Suzanne, Lesley Ward, Scott Strain along with Lorraine Mallon from SDI and build on the progress being made by a number of firms.
A great example of this is hearing last week about The ID Co, who are part of the DIT fintech trade mission to New York in a couple of weeks and Craig Buchan, the founder of QPal, who are progressing amazing innovations in the Middle east and Africa.
Last Monday, I was delighted to be invited by Graeme Jones of SFE to join him and SFE members for the dinner with the City of London Mayor Peter Estlin for an engaging conversation on the global role for Scotland in financial services and fintech.
I had met with Peter Estlin the previous week at the latest Department of International Trade Fintech Board meeting which considered a number of areas in developing the international reach of fintech.
In particular, it was great to hear from the very engaging Laura Royle from the FCA who outlined the valuable work in developing the Global Financial Innovation Network.
Laura recently led a fantastic FCA Project Innovate event for the Scottish fintech community and we are looking to do this again to cover some of the global regulation opportunities for fintech firms.
Collaborative Love
Last Thursday I had the opportunity to share this global opportunity for fintech at the City Deal Conference and the importance of collaboration to deliver data driven innovation success for the country.
I very much enjoyed the chance to share the stage with Digital Minister Kate Forbes as well as Professor Mark Parsons and Professor Charlie Jeffrey along with the distinguished panels.
To highlight the importance of collaborative love I was given the challenge by Andy Nichol form Edinburgh City Council to finish with the words from a song by The Men They Couldn’t Hang!!
This I duly did with the very apt words from their song Great Expectations’!
Huge thanks to Hamish Miller, Will Peakin and the Future Scot team for putting on such an important collaboration conference. Looking forward to the next one in Glasgow in May.
I’m also looking forward to speaking at the FinTech North events in April and May and always valuable to catch up with Julian Wells on Monday to talk through sharing the fintech collaboration love both sides of the border.
There are some great expectations from the data driven innovation programme and with the momentum growing now behind building the Global Open Finance Centre of Excellence then Scotland’s fintech enterprises will play a central role.
It was hugely exciting to be part of the collaboration bringing alive the Centre of Excellence working with various partners including Damien at University of Edinburgh and Gavin with his FDATA team.
You’ll hear more on that in the coming weeks although if you were with us on Thursday night at Fusion then Gavin gave you some of the exciting snippets of news!
Another wonderful collaborative initiative for Scotland is the forthcoming launch of The European FinTech Digital Satellite Office in Edinburgh next month
This is a first for Scotland and for Europe and it is brilliant to be collaborating with our friends in the EU to make this significant investment happen with the University of Edinburgh and Scottish Enterprise.
This Digital Office will invest in academic research in fintech as well as new start up fintech enterprises. Watch this space for more.
The collaboration with Scotland’s world leading universities is a hugely important and it was a real pleasure to be invited to speak to Heriot Watt students on career opportunities in fintech by the inspiring David Steinberg.
The talent from all disciplines is becoming an even stronger pull with international fintech enterprises, Datafest is a fantastic two weeks of sharing this with the world.
Terrific to work with MBN Solutions and Deloitte with excellent fringe meet up events as part of DataFest.
I shared this and the wider talent and diversity attraction of Scotland with long standing innovator and friend Nish Kotak of Talecco on his recent visit to Edinburgh.
Very much looking forward to working with Nish to encourage some large enterprises to come to Scotland.
The week finished off with the quarterly FinTech Scotland board meeting expertly chaired and hosted by David Fergusson at the impressive Nucleus Financial offices.
A very valuable and constructive conversation on the longer term future strategy for FinTech Scotland as we look to the next stage of our journey.
It was great to have Digital Minister Kate Forbes join us for the discussion and I am looking forward to progressing over the coming months.
Running Love
My running love has been hugely strained over this last two weeks as illness and unusual toe injury have meant I have not run for a fortnight!
Going from running 55+ miles a week to none is really tough in so many ways although the intensity of the fintech engagement and presentations has taken my mind of this a little bit.
However, it has even more reinforced my passion and love for running and I hope to be back on the road and the Spring races in the next week.
With trips to the EU in Brussels and Dublin to build Scotland fintech collaboration over the next two weeks I am hoping to take my love of running and fintech to Europe! Until next time.
Fortnightly FinTech Fuse ”“ Falling in Love with FinTech!
It is just so wonderful to see so many people falling in love with fintech and how it is fueling the opportunity to innovate through collaboration and inclusion.
This was very much the case on Wednesday morning when I joined the Lloyds Bank and Google teams for a Falling in Love with FinTech’ breakfast meet up.
The diverse audience from the fintech community, academia, large financial enterprises and many other organisations made a terrific atmosphere.
Big thanks to Misha Cunningham and Google Digital team for their fabulous hospitality
This meet up was brilliantly led by the inspiring Sarah Kenrick along with Tom, Kegode, Lisa Caldwell and Lloyds Bank team.
Lloyds, one of the initial founders of FinTech Scotland, are developing impressive innovations and collaborations by engaging the fintech community.
Community Love
The community love continued the next evening as we held FinTech Scotland Fusion’ gathering where we had a fantastic buzz and atmosphere. I know some carried it on into the very late hours!
The Fusion’ was expertly organized by our entrepreneurial friend Aleks Tomczyk with great collaboration and generosity from Kirsty Irvine and Johnston Carmichael.
Wonderful mini spotlight talks from Myles Stephenson of Modulr, Hannah Rudman of Wallet Services, Loral Quinn of Sustainably and Stuart Lunn of LendingCrowd as well as our fintech grandfather’ Gavin Littlejohn.
They all brought alive the evening by sharing their experiences and latest news and reaffirmed to a very diverse and engaged audience why falling in love with fintech was so easy.
We all decided that Fusion’ meet up will be a regular event in addition to our frequent fintech practitioner forums across Scotland so more on this to come
The community plays such an important role in welcoming new fintech enterprises working in Scotland and it was terrific to see firms new to the community with us on Thursday such as SageCity, Listings Ledger and Miconex.
The role of the community is something I shared with Stuart Harvey of Datatics and Graham Paterson a couple of weeks ago and we look forward to seeing them both at future events.
Supporting the growth of new fintech enterprises will see the community expand across Scotland and it is fantastic to be working with the Craig Wilson, Colin Carmichael of Sopra Steria and Gordon Donald and John Lonsdale of University of Edinburgh with a new accelerator programme.
Supporting the love of fintech innovation was very much in evidence when Mickael and I spent some time last week at Codebase with the Barclays Eagle Lab team.
Always wonderful to catch up with Trish McClay and talk about their terrific engagement along with the magical fintech entrepreneur Suhail Ahmad of AdviserDirect and the awesome Colin Hewitt of Float, who have now expanded into twenty plus nations.
We had been in Codebase the previous week for two fantastic sessions of massive significance in bringing more love into fintech, both of which will spread the fintech love far and wide.
Downstairs we had a FinTech consumer inclusion workshop with the Karen Rodger, Andrew McConnell from Scottish Government and along with Yvonne Macdermid, David Hilferty from Money Advice Scotland, Allison Barnes from Money Advice Service and other consumer groups.
The session was led by the inspiring duo Barbara Mills from CivTech and Nicola Anderson in developing a roadmap on how fintech can play a significant role in addressing financial inclusion challenges. This was all about the building new demand for fintech
Then, in parallel, upstairs, we had the Scottish Government session with entrepreneurs on how the engagement with small enterprises could be developed to improve the supply of innovation. This was a fantastic session led by Clare Mills, Carron McNab and colleagues.
It is a privilege to be part of this valuable work being led by Trish Quinn and hugely exciting to have the fintech community being involved in the opportunity to really impact big innovation with Government.
We shared these mutually aligned initiatives with the Digital Minister Kate Forbes and the FiSAB sub group with Graeme Jones the following day and it was great to get the endorsement to build on this big love’ opportunity for fintech.
Big Love
The broader love of fintech on a big scale is going to provide exciting opportunities to scale up the innovation in Scotland.
For example, in working with the rapidly changing M&G Prudential business engage with the fintech community and it was valuable to catch up with Mark Simpson and the Managing Director, David Macmillan a couple of times over this last fortnight
Then on Wednesday it was terrific to meet up with Sam Bedford, Gary McLellan and innovative team at CYBG in Glasgow.
Fantastic to see the leading edge examples from Jennifer and Jack of how they are innovating to improve customers financial engagement and the opportunities to engage with the fintech community in Scotland.
Really looking forward to progressing with the Sam and the team and combine our mutual love of fintech with real purpose.
The combination of big and small coming together to love fintech was one of the key themes for the discussion with Edinburgh Chamber of Commerce members on Thursday morning.
Thank you to everyone for the engagement and support, especially Liz Mcareavey and Rebecca Meish for inviting me to discuss how Scotland can develop the fintech love on a bigger scale.
This is something we were very much putting into action with senior executives Frank Tong and KC Tsui from HSBC Global who flew from Hong King to meet with us and firms from the fintech community.
Thank you to Ahmed El-Ryias from the School of Informatics at the University of Edinburgh for setting up the meeting, it was a terrific session late into the last Wednesday evening and onto the Thursday as well.
Thank you also to Colin Halpin who led HSBC to be one of Fintech Scotland initial founding partners and has played an important supporting role in our progress in the first year.
It was the fantastic presentations and engagement from the Scottish fintech firms which very much illustrated the innovative developments in Scotland and the significant opportunities to collaborate with the HSBC Global team.
In fact, Frank mentioned that the activities in Scotland were world leading and certainly made Scotland stand out as a global fintech centre, especially with date driven innovation.
Global Love
The global love continues to be an important part of work and this has been increasing even more over this last few weeks.
For example, absolutely I loved catching up with our good friend Thorsten Terweiden, who leads on fintech developments at Hong Kong Invest, on his visit to Scotland.
Great engagement with Thorsten and his team as we work with Graham Hatton and the SDI team in developing he Hong Kong Scotland bridge for our respective fintech communities.
This opportunity to share the mutual love of fintech opportunities was very much on the agenda when I met up on Tuesday with the fabulous Dan Roselli who is the founder of the impressive FinTech Accelerator Hub in Charlotte, North Carolina.
Dan took time out of his vacation to share the amazing story of what the team has achieved and there were so many parallels with the what we are building in Scotland.
I thanked Dan with one of the great Scottish beers and we agreed to take forward a joint number of areas to develop the mutual love of fintech both sides of the Atlantic.
The collaboration opportunities with USA was also the focus of my conversation with Jennifer Ericson, a Global Scot based in Minnesota and I very much value the connections Jennifer is helping us build for our fintech community.
Exporting is an important part of the fintech agenda, and it was valuable to catch up Suzanne Henderson from the Scottish Government team who is leading on the work to identify global market priorities for all sectors.
Very much looking forward to progress this work with Suzanne, Lesley Ward, Scott Strain along with Lorraine Mallon from SDI and build on the progress being made by a number of firms.
A great example of this is hearing last week about The ID Co, who are part of the DIT fintech trade mission to New York in a couple of weeks and Craig Buchan, the founder of QPal, who are progressing amazing innovations in the Middle east and Africa.
Last Monday, I was delighted to be invited by Graeme Jones of SFE to join him and SFE members for the dinner with the City of London Mayor Peter Estlin for an engaging conversation on the global role for Scotland in financial services and fintech.
I had met with Peter Estlin the previous week at the latest Department of International Trade Fintech Board meeting which considered a number of areas in developing the international reach of fintech.
In particular, it was great to hear from the very engaging Laura Royle from the FCA who outlined the valuable work in developing the Global Financial Innovation Network.
Laura recently led a fantastic FCA Project Innovate event for the Scottish fintech community and we are looking to do this again to cover some of the global regulation opportunities for fintech firms.
Collaborative Love
Last Thursday I had the opportunity to share this global opportunity for fintech at the City Deal Conference and the importance of collaboration to deliver data driven innovation success for the country.
I very much enjoyed the chance to share the stage with Digital Minister Kate Forbes as well as Professor Mark Parsons and Professor Charlie Jeffrey along with the distinguished panels.
To highlight the importance of collaborative love I was given the challenge by Andy Nichol form Edinburgh City Council to finish with the words from a song by The Men They Couldn’t Hang!!
This I duly did with the very apt words from their song Great Expectations’!
Huge thanks to Hamish Miller, Will Peakin and the Future Scot team for putting on such an important collaboration conference. Looking forward to the next one in Glasgow in May.
I’m also looking forward to speaking at the FinTech North events in April and May and always valuable to catch up with Julian Wells on Monday to talk through sharing the fintech collaboration love both sides of the border.
There are some great expectations from the data driven innovation programme and with the momentum growing now behind building the Global Open Finance Centre of Excellence then Scotland’s fintech enterprises will play a central role.
It was hugely exciting to be part of the collaboration bringing alive the Centre of Excellence working with various partners including Damien at University of Edinburgh and Gavin with his FDATA team.
You’ll hear more on that in the coming weeks although if you were with us on Thursday night at Fusion then Gavin gave you some of the exciting snippets of news!
Another wonderful collaborative initiative for Scotland is the forthcoming launch of The European FinTech Digital Satellite Office in Edinburgh next month
This is a first for Scotland and for Europe and it is brilliant to be collaborating with our friends in the EU to make this significant investment happen with the University of Edinburgh and Scottish Enterprise.
This Digital Office will invest in academic research in fintech as well as new start up fintech enterprises. Watch this space for more.
The collaboration with Scotland’s world leading universities is a hugely important and it was a real pleasure to be invited to speak to Heriot Watt students on career opportunities in fintech by the inspiring David Steinberg.
The talent from all disciplines is becoming an even stronger pull with international fintech enterprises, Datafest is a fantastic two weeks of sharing this with the world.
Terrific to work with MBN Solutions and Deloitte with excellent fringe meet up events as part of DataFest.
I shared this and the wider talent and diversity attraction of Scotland with long standing innovator and friend Nish Kotak of Talecco on his recent visit to Edinburgh.
Very much looking forward to working with Nish to encourage some large enterprises to come to Scotland.
The week finished off with the quarterly FinTech Scotland board meeting expertly chaired and hosted by David Fergusson at the impressive Nucleus Financial offices.
A very valuable and constructive conversation on the longer term future strategy for FinTech Scotland as we look to the next stage of our journey.
It was great to have Digital Minister Kate Forbes join us for the discussion and I am looking forward to progressing over the coming months.
Running Love
My running love has been hugely strained over this last two weeks as illness and unusual toe injury have meant I have not run for a fortnight!
Going from running 55+ miles a week to none is really tough in so many ways although the intensity of the fintech engagement and presentations has taken my mind of this a little bit.
However, it has even more reinforced my passion and love for running and I hope to be back on the road and the Spring races in the next week.
With trips to the EU in Brussels and Dublin to build Scotland fintech collaboration over the next two weeks I am hoping to take my love of running and fintech to Europe! Until next time.
Tech nothing for granted – How a new kind of scholarship creates an opportunity for industries to deliver on diversity
by Kathryn Pierce – Founder, Somewhere EDI CIC

Within the UK, Scotland is uniquely placed in terms of diversity, as it is a world leader in LGBT+ rights. It is the only country in the world to have LGBTI-inclusive education embedded in the curriculum, and second only to Malta in terms of the legal rights and freedoms afforded to its LGBT+ communities. As a relative newcomer to Scotland – moving from England in 2017 – I believe this celebration of difference is something that Scotland should be very proud of, and while there is still plenty of work to be done for specific marginalised communities such as my own, the momentum of Scotland’s progressive reputation stands it is good stead for future investment and growth.
However, reading about the top 23 LGBTQ+ people in tech last month, and feeling even more inspired by the work of these US LGBT tech groups, I wondered how long it would be until LGBT+ tech becomes more visible in Scotland. Creating LGBT+ visibility in such industries, who struggle with poor gender balance, can be a real uphill battle, and we know that active diversity initiatives are vital for disrupting established norms which either discourage more diverse communities from entering the industry, and/or influence unconscious biases which also serve to keep true diversity out.
So if existing organisations are struggling to deliver on diversity, what does that mean for the minority entrepreneurs? The thinkers, the innovators, the LGBT+ tech and fintech people who want to set up on their own, or who have an idea that needs supporting through partnership, sponsorship or collaboration, through connective organisations like Fintech Scotland? It’s known that only 1% of all enterprise investment goes to women-led enterprises, so how do LGBT+ people fare? And what about intersectional communities, such as lesbian, trans and/or bisexual women in fintech? The continuing global success of Lesbians Who Tech shows there is indeed an overlooked community.
Given how little academic research has been carried out in the UK into LGBT+ entrepreneurship, as part of my recent Master of Enterprise (MEnt) postgraduate degree, I decided to focus on the experiences ofa diverse group of LGBT+ entrepreneurs to understand their challenges and motivations.My research study (which forms the basis for a new book to be published by Emerald), revealed first-hand the tensions and difficulties in reconciling a mainstream business world with an authentic LGBT+ identity. It also revealed a lack of LGBT+ entrepreneurial role models, a lack of community-specific enterprise support for LGBT+ people wanting to start their own businesses, and a stark difference in the career-based experiences for entrepreneurs with career histories in the public sector (positive) versus the private sector (negative).
My findings, while small-scale, were enough to create a case for approaching a project partner to design and deliver a new way of disrupting the inherent homophobia in business and enterprise.Through Louise Arnold at Interface, through my social enterprise, Somewhere EDI Community Interest Company, was introduced to the University of Edinburgh Business School MBA team, and together we devised a way to both support minority entrepreneurship as a viable career choice, but also, and crucially, to acknowledge the barriers LGBT+ business people face every day and to actively disrupt those, especially given 62% of graduates go back into the closet when they leave university and start work.
The result is a first for Scotland, the new ‘Somewhere EDI’ MBA LGBT+ Scholarship, launched by The Princess Royal in February, as part of the University of Edinburgh Business School centenary celebrations and to mark 50 years since the founding of the global LGBT+ rights movement. This flagship programme is a game changer, given that a fifth of all MBA students choose to embark on venture creation. The scholarship is named after my social enterprise in recognition of my research, but also because we are working in partnership with the University, providing recruitment and promotion assistance, and most importantly, mentorship of the chosen candidate. This type of project is the first home-grown initiative of its kind, supporting all UK, EU and international students identifying as lesbian, gay, bisexual, transgender, queer and intersex (LGBT+) or as LGBT+ community allies.
The Somewhere EDI MBA LGBT+ Scholarshippublicly acknowledges the value of collaborating with authentic community organisations, and in facing the reality of ongoing discrimination against LGBT+ people, bold and innovative projects like this mean that little by little, LGBT+ people can begin to bring their whole selves to work, living and working authentically, enjoying the freedom to be themselves and, especially in the case of entrepreneurs, to be the agents of their own destiny.
I sincerely hope that by stepping into a new collaborative space between university, community organisation, business and entrepreneur, that we can open up many new industries to visible inclusion of minority people, who value their difference and understand it as an opportunity, rather than an add-on.
Applications for the scholarships are now open, and candidates have until 10th May to apply.For the Somewhere EDI MBA LGBT+ Scholarship application details, visit the University of Edinburgh Business School.
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Extra notes:
Kathryn Pierce is Founder of Somewhere EDI,a new LGBT+ culture and enterprise hub created in Scotland in 2018, after a successful “Somewhere MCR” Manchester prototype as part of her MEnt degree.
Kathryn also works in higher education in Learning Support, and over seven years has supported nearly 100 students one-to-one across a wide range of academic disciplines, in seven different UK universities, including the Open University. She also volunteers as an Enterprise E-Mentor for The Prince’s Trust.
Social media: @SomewhereEDI, #SomewhereMBA
Actuaries, are you prepared for the future?
Photo by rawpixel.com from Pexels
Barry Shannon, Senior Risk Manager at Standard Life and member of the Scottish Board of the IFoA, asks whether the profession is prepared for the financial future.
The role of an actuary has often been described as “to make financial sense of the future”. As individuals, we might tend to focus on the “financial sense” aspect of our role. But how prepared are we for the future? The rapidly evolving fields of Data Science, Artificial Intelligence and Financial Technology (FinTech) are expanding technological boundaries at a fast pace and offer exciting opportunities for the profession.
Whether we like it or not, we ”“ and anyone with a smartphone ”“ are all part of the recent boom in data gathering that will form the building blocks of future developments. To take full advantage of the future we should be prepared to embrace these emerging fields.
Preparing the profession for the future
The IFoA has been encouraging members to engage with the future through a number of working parties and initiatives, like the Risk Management in a Digital World working party. This working party was established to form views and recommendations to assist actuarial practitioners in risk management considerations relating to operating in a digital world and has delivered initial findings at IFoA conferences throughout 2018.
The IFoA has also been addressing the emergent field of Data Science, with the 2017 Autumn Lecture exploring Data Science and its potential for Actuaries. The IFoA will host its first ever virtual conference exploring Data Science: Opportunities for Actuaries in Spring 2019.
Focus on FinTech
FinTech is an emerging industry that uses new technology to enhance activities in finance and aims to compete with traditional financial methods in the delivery of financial services in the future. The FinTech sector is growing fast and there are now more than 80 FinTech focused small and medium-sized enterprises (SMEs) based in Scotland alone, according to FinTech Scotland (a joint initiative by a number of financial services firms, the University of Edinburgh and the Scottish Government).
Fortnightly FinTech Fuse ”“ Spreading The FinTech Network Far and Wide
This last couple of weeks has reinforced to me once again the enormous value in developing the fintech network far and wide.
I’ve believed from the outset that developing a broader and deeper network will enable the community of fintech SME enterprises to thrive and grow as well establish Scotland a significant global fintech cluster.
Therefore, it was a real privilege to share this philosophy at the Scottish Business Network (SBN) event on Tuesday evening in London
Scottish Business Network
The SBN team is by far the exemplar role model in how to bring a diverse group of business leaders together to establish a dynamic network of people sharing a mutual interest in enterprise and innovation.
The event on Tuesday evening very much demonstrated this, organized expertly by Christine Esson and hosted by Alex Threipland and the Silicon Valley Bank team
It was wonderful to hear from Jo Halliday of Talking Medicines and Isobel Brown from Internet of Equals share their stories on their terrific enterprises
I very much appreciated the opportunity to share with the full house of SBN members and guests the role of Fintech Scotland in leveraging the Scottish fintech network to establish a global centre of excellence.
Big thank you to the inspiring host of the evening, Russell Dalgleish, who for a number of years now has provided me with valuable counsel, encouragement and insight.
The SBN event was of real value in further building the Scottish fintech network in London but also on a broader global level.
This is something SBN team is extremely well versed in doing with its community of global scots around the world and something the fintech community will be able to leverage going forward.
Global Network
Building visibility of the fintech developments on an international level is something we are seeing the benefits from in this early part of 2019.
My time in London coincided with a visit from by Avi Karani, the founder and CEO of Alice Financial, the market leading New York fintech firm.
Great to catch up and looking forward to welcoming Avi and his CTO Paul to Scotland very soon.
Earlier in the day I enjoyed meeting up with Miten Amin of VendEx Solutions, a new exciting fintech enterprise platform which we are looking to collaborate with to develop the global network connections for Scottish firms.
Following the recent trade mission to Switzerland I was introduced to Shantanu Bhagwat of the Department of International Trade Venture Capital Unit, who I met in London on Tuesday.
Great conversation with Shantanu on how we can leverage their global network of investors to connect with the innovative fintech enterprises in Scotland.
There will be opportunities to expand on this in late April with Fintech Week and it was useful to catch up with Peter Cunane of Innovate Finance to discuss working together on their Global Summit in London
Looking forward to working with Charlotte and the Innovate Finance team along with Julian Wells of FinTech North on demonstrating the value from an extensive global fintech network.
There are also plans for major global conferences in Scotland which will certainly expand the fintech network.
For example, very much appreciate the great introduction by the wonderful Amanda Fergusson of Marketing Edinburgh to the ESOMAR team regarding their global data conference
This will provide great opportunities to demonstrate data driven fintech innovation from Scotland and looking forward to working with seeing Angela, Neda and Rhiannon on this.
Then also brilliant working with Professor Emilios Avgouleas, Paul Mosson from Law Society of Scotland, Gordon Dow from the University of Edinburgh and Laura Henry from Marketing Edinburgh on the proposed International Law Conference coming to Edinburgh.
Global events such as this reinforce the innovation taking place in Scotland and help build the international connections for Scottish fintech enterprises
A super example of this is the Well Being Alliance, a global movement with firm roots in Scotland in which fintech can play a major role. Thanks to Una Bartley and Jock Encombe, another wonderful long standing network connection, for involving me in this great initiative.
Very much enjoyed the inaugural meeting at the Scottish Parliament with excellent presentation from Dr Katherine Trebeck, Peter Kelly of Poverty Alliance and Andrew Cave of Baillie Gifford
It was great to be there with some of the larger financial institutions such as Aberdeen Standard, RBS and Baillie Gifford collaborating in this valuable network as well as meeting new network contacts such as Charlotte Millar from New Economy
Collaboration Network
There are an increasing number of examples of larger organisations recognizing the value of the Scottish fintech network and looking to play a more active role.
For example, useful to catch up with Robert McKillop and Ross Hayter at Aberdeen Standard Investments on Thursday to discuss mutual fintech innovation opportunities in the asset management sector.
Then also to meet up with Mark Napier of JP Morgan on how to give greater visibility to the exciting developments in Glasgow across fintech enterprises and large organizations.
This was discussed further with the inspiring Michael Young and Rob Huggins of MBN Solutions, who already do so much in amplifying the data driven innovation and talent being developed across Scotland
I’ve also been encouraged by the new interest in the Scottish fintech network and cluster from large organizations hearing about the developments for the first time.
For example, I enjoyed meeting Laura Mason, chief executive of L&G Retirement to talk through mutual areas to explore on innovation
Alongside this the FinTech Scotland strategic partners play a crucial role in the expanding network.
It was valuable to catch up with Simon Pink and Mairi Cairney of IBM to plan joint initiatives and then while in London meet with the Equifax executive team to talk through collaboration progress.
Thank you, Neil Stephenson and Robert McKechnie for hosting me, I very valued the conversation with Equifax colleagues Suzanne Brown, Rhona Parry, Jorge Hernandez, John Power and the breadth of their strategic engagement with Fintech Scotland.
HSBC was at the forefront in creating FinTech Scotland just over a year ago through Colin Halpin’s leadership, and it was fantastic to catch up with Marc Ellis, Paul Macdonald and KC (Kwok Ching Tsui) on the areas we can progress
Excited about connecting more Scottish fintech community into the HSBC innovation sandpit’ and developing fintech collaboration opportunities with the University of Edinburgh
We’ll be progressing this in a couple of weeks when Frank Tong, KC will have an opportunity to meet some of the Scottish fintech community in Edinburgh.
Thank you to Ahmed El Rayis from the University’s School of Informatics for arranging this exciting session which will be a great opportunity to showcase the expertise of the Scottish fintech network in action.
Expert Network
The expertise of the Scottish universities in the fintech network is a significant component of the innovation and entrepreneur activity.
Very evident this week, with the launch by Daniel Broby and his team at University of Strathclyde of a new fintech enterprise Listings Ledger.
Hugely exciting and another example of how fintech activity in Glasgow is thriving in so many ways
This was something which was high on the agenda a meeting with Charlie and Billy from HPE with Adrian, Olga and Tim from University of Strathclyde a couple of weeks ago.
Later that day, it was fantastic to meet up with the newly formed Strathclyde University Student Fintech Society who are going to be another fabulous active addition to the Glasgow fintech network.
The meeting with students wanting to be involved in the fintech network is always very motivating and I was delighted to join Louise of Common Purpose to support the Heriot Watt students on their innovation task.
The role of students, amongst a host of other areas related to the fintech network, was also a key part of the conversation with Gail Boag, David Potter and Brian Windram of Edinburgh Napier University recently.
Excited about working with the team to embrace the academic and student expertise in the coming months.
Similarly, with the initiatives at the University of Edinburgh such as the setting up of the new European Digital Office focused on fintech in the Bayes Centre.
Great to catch up with Morgan Gillies, Gbenga Ibikunle and Damien McGarrigle on this and sharing this fantastic opportunity with the fintech network across Scotland.
Another initiative which is progressing in putting resource in place to take forward is the global open finance centre of excellence.
Thank you Damien for the updates and coordinating the support from the University, Scottish Enterprise and FDATA.
The Open Banking Excellence meet up on Monday evening gave me the opportunity to share the latest developments on the Centre of Excellence with people from across the network.
Thank you to the terrific Dave Jennings and The ID Co team for hosting the session and to the always insightful Stephen Hart for his impromptu session on open banking evolution.
Communication Network
The various meet ups across the Scottish network are hugely valuable in engaging the broad range of participants, I just wish I had more hours in the day to participate!!
Therefore, I always find it valuable to catch up with communication leaders who support the fintech network such as Andy McIver from Message Matters.
Thanks, Andy, for your ongoing support and looking forward to pushing forward on building the Scottish fintech communication channels even further, especially with open banking.
This week it was also an absolute pleasure to meet up with Mandy Rhodes of Holyrood Communications and share our mutual objectives and plans.
Very much look forward to working with Mandy and the team, especially with the exciting emerging developments in respect of fintech, GovTech and CivTech.
The Scottish Enterprise team have always played a leading role in working with FinTech Scotland in developing the network
So, it was valuable to catch up with John Booth when I was in Glasgow to talk through the collaboration opportunities to amplify the substantive examples of positive innovation.
Running Network
My running network is almost as dynamic and diverse as the Scottish fintech network!!
Everything from Strava to Garmin to Good Run Guide to Facebook running groups and more!
My latest running race adventures took me to South Lanarkshire and the town of Strathaven for the Run with the Wind half marathon’.
The reality was it was more of a run against the gales and hailstorms whilst climbing several hundred feet!! It was a great tester and the warm Scotch broth at the end was most welcome.
Next up is the Meadows Half Marathon a week on Sunday, involving nine laps of Edinburgh Meadows!
Before then, there is lots more network connecting to be done around the streets of Scotland and beyond. Until next time
The dangers of cashless and how to design for a digital economy
Blog written by Sergei Miller-Pomphrey – analyst, designer, full-time finch nerd – @goforsergei on twitter and medium
Many have recently spoken about the dramatic cashless uptake by consumers. June 2018 was a big month with the breaking news that UK debit card transactions had overtaken cash transactions for the first time (13.2bn transactions compared to 13.1bn)”Š”””Šreported in various media, examples here, hereand here”Š”””Šand contactless transactions (5.6bn) had grown dramatically, also.
In terms of debit cards, the uptake is an outcome of many factors like fewer branches and cash machines, but probably most prominent is the general cultural shift toward using cash less frequently and leveraging the efficiencies that card transactions bring.
As for contactless, this has been made possible in part by the enhancements made to UK bank cards”Š”””Šall new cards printed in the last several years have generally been contactless-enabled, barring a few slow off-the-mark legacy banks, with the earliest contactless adopters going back a decade (and longer if you’re a real pedant).
Contactless debit cards coupled with smartphone ubiquity, the rise of smartwatches, and Apple, Google and Samsung Pay enabled on almost every device, has made paying by some form of cashless payment easier.
Not to mention the meteoric rise of internet shopping, which now goes beyond buying books and small electronics, with everything available online from food and clothing to holidays and cars.
Also, Direct Debits are now so standard it’s hard to imagine that there ever was a time when you got a physical bill from a supplier and you went to the Post Office to pay it!
(Many) Users are obviously embracing contactless and a cashless economy.
But none of this could have been made possible without merchants evolving to accepting cashless payments as a standard, also.
Your local coffee shop these days is as likely to have a sign that says “No Cash” as it was a decade ago that the sign read “Cash Only”.
The challenge
Let’s cut to the chase”Š”””Ša cashless economy requires democratised, stable and secure infrastructure.
Users need the ability to engage in a cashless economy, which means they need bank accounts to get debit cards and smart-enabled devices to pay for things cashlessly.
Getting a bank account means you need proof of identification and a fixed physical location to call a home.
Even mobile numbers and email addresses are mandatory in many instances these days when applying for a bank account, which means you need a home landline or mobile phone contract and some form of internet access.
And all of that is just for the consumers”Š”””Šbusinesses that rely on cash and cheque need to invest in business bank accounts that generally charge the business a monthly fee and additional fees for transactions, payments, deposits, withdrawals.
Businesses need EPoS machines (electronic point of sale”Š”””Šcard readers) to take payments. In order for card readers to work, they need internet. EPoS vendors can charge monthly fees, flat percentage fees on transactions, or varying tiers depending on value or number of transactions.
Then comes the underlying payments network infrastructure. Mastercard and Visa, the two biggest players in the game”Š”””Šcheck your bank cards, their logos are likely on them! (With American Express being another biggie.)
Last year, in June, the Visa network went downall across Europe. It was a pretty crazy day.
Then, a month later, Mastercard went down.
With the growth in cashless payments, these down times were felt by consumers hard ”“ people were rushing to cash machines to withdraw funds to pay for dinner, buy shopping, go out, or even just manage to make it home safe from wherever they were.
It exposed just how reliant we are, now, more than ever, on systems rather than people. When working in hospitality. If you’re working in a café and your till system goes down, you just have to use a piece of paper, a pen, and a calculator, and you take cash only.
There was no alternative here for those that didn’t already have cash on them or who couldn’t get to a cash machine.
In the grand scheme of things, a few hours of payment processing being down is manageable”Š”””Šthink about how we manage power cuts and bus replacement services, we just need a back-up infrastructure.
At the moment, that backup infrastructure is cash. But this may not always be.
Cash and cashless
Cash
One of the huge benefits of cash and the physical economy is that it is democratised for, of and by the people ”“ you don’t needa bank account for cash, you don’t need a home, you don’t need a driving license, Council Tax bill, phone number, email address or passport.
While some may have more or less money than others, nobody (practically) owns money or the cash economy itself”Š”””Šregardless of who prints the money.
Another huge benefit is that you don’t need a technical infrastructure”Š”””Šcash is good old brain and brawn (counting and moving).
If there’s an issue with a register, EPoS machine or calculator, you can always just figure it out yourself.
Cashless
In essence, many of the benefits of cashless are just the negative points of cash”Š”””Šlike all good evolving innovations, cashless is finding and fixing the weak(er) points of its predecessor.
Cash is physical, so it’s SUPER dirty”Š”””Šit’s pretty disgusting when you think about it.
Cash is physical, so it’s fragile”Š”””Šthe number of times I washed my last fiver while in school makes me want to cry just thinking about it. Or that ripped £20 that you taped back together so you could top up the leccie card and keep the lights on!
Cash is physical, so it goes missing”Š”””Šremember looking all over the house for the tenner that fell out when you emptied your pockets that night?
Cash is physical, so it takes up space”Š”””Šall those times you walked down the street with your pockets sounding like the unmistakable jingle jangle of a high-school janitor!
Holding cash can bring risk.
You could be mugged in the street for the contents of your wallet, if you’re lucky, or sustain injuries or worse if you’re unlucky that day.
Your business could be burgled, losing a day or week’s or month’s takings depending on how often you get to the bank.
One big point about digital however, is that it is every bit as susceptible to theft as hard cash.
The difference being that we now put even more of that burden of protection on the organisations that hold our cash, in exactly the same way that we did when banks first started operating.
The pros of cashless essentially boil down to three things, efficiency, security and convenience.
The bigger issue
System infrastructure is one thing, but socio-economic infrastructure is another, much more difficult issue altogether.
There has been a lot of discussion about two main things to do with the negative effects of a cashless economy (with, of course, many other issues and nuances, also):
- Inherently denying access; and
- Hurting businesses that rely on cash
Let’s take them in turn.
Access
The first part of the infrastructure outline above should act as a warning bell to every one of you reading this”Š”””Šhow do the homeless, those who can’t prove their identity, those without access to internet, the unbanked and the underbanked gain access to the cashless economy?
Access to the cashless economy is a privilege.
Cashless is inherently baking additional privilege in to the world’s economies.
This additional privilege thereby adds more disadvantage those who are already hugely disadvantaged and deprived in our societies to start.
With cashless adoption growing, there’s less need for a physical infrastructure such as bank branches or cash machines (though, of course, more reliance on an network of card readers).
This has negative effectson those who rely on those services, which invariably includes the poor, the elderly, the not-digitally-enabled, the un- and under-banked, and those who just don’t know how to manage their finances, digitally, or engage in the system.
There are many, many, manyarticles to read on the subject.
Business
The second part is about how micro and small enterprises can survive in a cashless economy.
Part of the reason for this struggle is due to cash flow.
Businesses that rely heavily on cash and cheque transactions are able to manage their cash flow more easily against low turnover.
For example, if a cheque takes a few days to clear, then they can write the cheque on the Friday but use the takings from the weekend to pay for the cheque come Tuesday.
Other issues include the additional overheads that businesses need to absorb in order to engage in a cashless economy”Š”””Šphone line, card reader rental, fees on transactions, all of that needs to either come off the business’s bottom line or be put on to the consumer.
The future of cash
Cash will die. Eventually.
Just like the horse-and-cart are no longer the primary mode of logistics and transportation, and the quill is no longer the prevalent form of writing implement”Š”””Šcashless is the evolutionof cash.
It is inevitable.
Now, it may not happen tomorrow or in the next decade. Cash still has some fight in it yet, but that isn’t necessarily down to any inherent traits in the benefits of cash.
The necessity of holding on to cash actually comes from the sheer scale of the culture change required and our failures in being able to adapt quickly enough to build for a cashless economy that was peaking over the horizon for the last decade.
Let us re-frame and reverse a position above”Š”””Šcashless does notinherentlydeny access to the economy.
Cashless doesn’t think. It’s not a thing or a person. It’s a concept. It’s a culture. And it’s a culture born out of the real world and how people interact.
And those that are denied access to the cashless economy is not because of those that are engaging with it, but because financial institutions have not solved access to the economy for those people.
For those that don’t have access to internet, this is due to government and big telcom not having solved issues of access as a right for the populace.
The last one is more difficult”Š”””Šfinancial literacy and awareness, in being consciously able to adapt and embrace a cashless / digital economy. That’s huge culture change and the government and banks and all financial institutions should be working together provide access to information and knowledge that can help these people engage.
And businesses, how do we help them?
Well, part of this isn’t cashless’s fault, again. High-streets all across the UK are being squeezed because of online shopping and changing demand.
Cashless is only one part of a larger trend for businesses and they need to adapt their business models regardless of whether they take card or not.
But they must know that if the trend is leaning towards cashless payments, then they risk losing customers if they can’t accept this payment.
And as for managing suppliers and cash flow, there are ways to re-set yourself there, too”Š”””Šbusinesses need to recalibrate to be able to hold cash for future payments, not pay yesterday with today.
So, what..?
Well, we need to do something about it.
And by we’, I don’t mean consumers. I don’t mean that they need to shop local, ignore online retailers, and hoard cash under their mattresses.
Consumer trends are consumers voting with their feet and the economy needs to react to them, not attempt to control them.
The worry here is that government may impede progress by placing regressive policies on consumers or businesses, instead of acknowledging that change is needed and pushing onwards.
It’s always better to fix forward instead of policing back.
We need to have some form digital economy design council that coordinates and aligns financial institutions, businesses, consumers, and most importantly, government.
We need to agree that access to the digital economy is a right, not a privilege.
If we agree that access is a right and not a privilege, it changes how we frame the issue.
It becomes a social imperative to provide access, just like health, education, security, and infrastructure, rather than putting the blame on consumers and changing habits.
Then we can begin designing forward, finding ways to include individuals that are excluded or at risk of exclusion by the many criteria out there.
Maybe we could increase and speed up government incentives for telcoms to provide internet and cellular infrastructure to those in remote or rural areas?
Maybe financial institutions could leverage their Corporate Social Responsibility policies to provide low-cost starter’ smart-enabled devices to allow those without a mobile phone, a computer, internet, or even a branch to access their bank account?
Maybe financial institutions could provide starter’ bank accounts for immigrants, vagrants, and transients?
Maybe government can create a basic account associated to your national insurance number so that every single citizen has basic access to some form of bank account?
Maybe that could be provided in collaboration with a challenger bank like Starling, who have an infrastructure built for the modern economy?
Maybe.
Maybe.
Maybe.
None of these issues are easily solved, but the conversation needs to be had to start trying to solve them.
Thinking forward instead of back is the key to how we can solve this and build for the inevitable digital economy.
But the first step is to think at all.