Customer Experience and Fintech
Season 1, episode 10
Listen to the full episode here.
The Digital Banking Report Research by The Financial Brand shows that Customer Experience is the number 2 priority (just after digital transformation) for financial institution around the globe.
New entrants and changing customer expectations have fuelled this need for a greater focus on customer led design. COVID-19 has accelerated this trend by requiring companies to adapt to a fully digital world with no branches for customers to go to and the need to make customer support more efficient for staff working from home.
In this new episode we’ll explore why the focus on CX is so important; if new innovative firms still have the edge on their incumbent counterparts and what future trends we need to watch out for.
Participants
Andrew Duncan – CEO of fintech SOAR
Chris Speed – Professor of Design Informatics at the University of Edinburgh
Lotta Lindstrand – Senior CRO Analyst at Merkle EMEA
Fintechs and cybersecurity
Season 1, episode 9
Listen to the full episode here.
According to the European Union Agency for Cybersecurity (ENISA) cyberthreats are on the rise, with more and more Phishing attempts, Identity Theft, Ransomware. The COVID-19 seems to have been an accelerant with attacks on homes, businesses, governments and critical infrastructure. In this podcast we’ll discuss the issue with cybersecurity experts. What are the current threats and those to watch out for in the next few years? What are the new solutions being developed by innovative firms to fight those threats? We’ll ask ourselves if fintech firms, that are introducing new technologies and solutions to the financial services sector, are well prepared to face cyberthreats.
Women Driving Fintech
Season 1, episode 8
Listen to the full episode here.
Saying that women are under-represented in fintech is an understatement. According to a 2018 LendIt survey, only 37 per cent of fintech employees are female, with representation dropping to just 19 per cent at C-suite level.
There are however some great success stories. Anne Boden, CEO at Starling Bank or closer to home Jude Cook, CEO and co-founder at ShareIn, Loral and Eishel Quinn at Sustainably and with us today Ana Galitsyna co-founder at fintech Baby Ready.
Whilst not being the majority, they are role models of leadership and real examples of what the “women difference” means in terms of entrepreneurship.
If fintech had a gender it would probably be female (in French it is “une fintech”), a movement destined to change the financial sector as we know it. Fintech is about democratisation, it is about better outcome for citizens and companies, empathy for customer problems and about inclusion; qualities that females have in abundance and are using to develop new innovative businesses.
In this episode we are joined by:
Ana Galitsyna – Co-founder at fintech Baby Ready
Yvonne Dunn – Partner at Pinsent Masons
Sarah Ronald – Founder at Nile HQ and investor at ParEquity
Fintech to fight climate change
Season 1, episode 7
Listen to the full episode here.
With COP26 taking place in Glasgow later this year, there is a real focus on the climate change issue. As all participating countries are asked to submit their new long-term goals to address the global climate emergency, we are asking ourselves today how fintech can participate in this global movement.
The United Nations, in their Principles for Responsible Banking, have recognised Financial Services as one of the components that will help tackle climate change.
Fintech, as a movement, is already trying to tackle economic and societal issues such as financial inclusion, better financial outcomes, better money management tools, etc. Can it also provide new innovative solution to combat climate change?
With our distinguished guests we’ll explore the role fintech can and ought to play in the race to save the planet. Will touch on some themes such as ESG, digital currencies and much more
Guests:
Daniel Broby – Director at the Centre for Financial Regulation and Innovation at Strathclyde Business School
Zee West – Co-founder at Picnic Bank
Natalie Jackson – Consultant at the Global Ethical Finance Initiative
Fintech, a force for good?
Season 1, episode 6
Listen to the full episode here.
Fintech is a movement that focusses on customer outcomes, transparency, and democratisation of the financial services sector. Using data and technology, fintech firms are looking at tackling societal and economic issues. Together with our guest we’ll discuss the role of fintech in tomorrow’s world. With Duncan Cockburn, Founder & CEO at OneBanks, Eishel Quinn, Co-founder & Chief Product Officer at Sustainably and Dominic Chalmers, Senior Lecturer at the University of Glasgow Adam Smith Business School, Convenor of the MSc Financial Technology
Innovations in the world of payments
Season 1, episode 5
Listen to the full episode here.
The world of payment is being disrupted like never before, accelerated, in part, by the recent economic and societal changed imposed by COVID19.
Contactless payments, rise in online transactions coupled with increased concerns around fraud and cybersecurity mean that the sector is undergoing some unprecedented changes.
In this episode we explore what those changes mean in terms of innovation and from a regulation perspective with 3 fantastic guests:
Genevieve Marjoribanks, Head of Policy and ExCo member at Payment Systems Regulator
Myles Stephenson, Chief Executive at Modulr
Brian Coburn, CEO at Br-dge
Cryptocurrency, towards global adoption?
Season 1, episode 4
Listen to the full episode here.
Cryptocurrencies are regularly featured in the press. Sometimes it’s about Bitcoin reaching a new high, sometimes about a new ICO launching. More recently we learnt that tech giant Elon Musk had bought into the digital currency movement.
There have been many debates since Bitcoin launched in 2008. There are those who believe crypto is just a temporary craze and those who believe it’s the future of money.
With global tech giants launching their own coins and new crypto reaching new highs, we discussed whether now was the start of global crypto adoption.
For our fourth podcast we’re bringing industry experts together to discuss the topic and listen to their views on the future of cryptocurrency.
Guests:
Temple Melvillle, Director at The Scotcoin Project
Nick Jones, CEO and co-founder at Zumo
Zion Schum, Founder and CEO at Leutheria
AI and fintech applications
Season 1, episode 3
Listen to the full episode here.
On the 22nd of March 2021 Scotland’s AI Strategy was published. AI is playing a growing role in the development of fintech solutions. In this special episode that launches during the UK fintech week we hear from two fintech firms that have built their proposition around AI as well as Gillian Docherty, OBE, CEO at The DataLab, member of the Steering Committee that led to the creation of Scotland’s AI strategy and Chair of the AI Alliance in Scotland. We’re also joined by Simon Pink, AI & Data Leader for financial services at IBM. In this episode we discussed how Scotland will become an AI powerhouse, the evolution of AI and ethics implications and look at two firms using AI in the fintech space to deliver better outcomes for firms and citizens.
The Future of Wealthtech
Season 1, Episode 2
Listen to the full episode here.
In this episode we welcomed:
-Chris Turnbull, CEO at Airfunders
-Ross Laurie, CEO at Visible Capital
-Iain Niblock the newly appointed CEO at Money Dashboard.
We spoke about new innovations impacting the world of Wealthtech from Open Banking to AI.
The conversation also took us to Open Finance as a natural and needed evolution of Open Banking and what it means for the future of digital financial advice and guidance.
Finally we asked ourselves whether people would ever move to full robots advice solutions or if they’d always value the human interaction.
Fintech in Scotland
Season 1, Episode 1
Listen to the full episode here
An introduction to the fintech sector in Scotland with:
-Nicola Anderson, CEO at FinTech Scotland
-Kent MacKenzie, Partner and Global Head of Fintech & Regtech, Advisory Services at Deloitte
-Alberto Macciani, CMO at fintech Paysend
Together our guests covered what makes Scotland a great place for innovation generally and for fintech more specifically. The recent UK Fintech Sector Review commissioned by the UK Treasure highlights Scotland as the second UK fintech hub in number of firms. We explore the strength of a nation whilst discussing areas of improvement and what’s in train for FinTech Scotland in the coming years.