Lightning Reach and Inbest partner with Fair4All Finance to deliver comprehensive access to financial support
Tech for Good start-up Lightning Reach and benefits platform Inbest have partnered with Fair4All Finance to broaden their coverage of support for individuals on both platforms.
Over 15m people in the UK are in financial hardship with the cost-of-living crisis plunging millions more into poverty. However, whilst there is a vast array of support available, the landscape is fragmented and confusing to navigate resulting in people not knowing what support is available or assuming they are not entitled to any support. This lack of awareness and the complexity of application processes means struggling households miss out on over £15 billion in benefits, discretionary payments and grants.
Lightning Reach and Inbest are excited to start a partnership where they will integrate their respective platforms, broadening their combined coverage of support. This integration will allow Lightning Reach to include benefits, grants and discounted tariffs covered by Inbest in its one-stop support portal, while Inbest will add discretionary schemes and grants available on the Lightning Reach portal to its benefits calculator.
The partnership is being supported by financial inclusion not-for-profit Fair4All Finance which is making the portal available to the community finance sector as part of its programs to expand the provision of affordable credit and the pilot for the No Interest Loan Scheme.
Senthan Balachandiran, Programme Manager at Fair4All Finance, said:
“One of the core initiatives in our cost of living response is to make available in as many customer journeys as possible a benefit and grant check because we know that awareness is one of the biggest barriers to claiming entitlement. In addition to the No Interest Loan Scheme pilot journey, we are working with credit reference agencies, price comparison websites, loan management systems, and community and mainstream finance to ensure these checks are provided to all their customers.
Ren Hooi, CEO of Lightning Reach, said:
“With over 8 million people estimated to be missing out on benefits, we are keen to help people seeking support through our portal access all the benefits they are entitled to. We’re also delighted to work with Inbest to enable multiple customer journey options for an embedded and seamless experience.”
Manu Peleteiro, CEO of Inbest, said:
“ The Lightning Reach portal is already one of the most popular features in our benefits calculator. Integrating Lightning’s grants engine into our benefits calculator will further increase our leading coverage of benefits and grants, and will also create a seamless signposting experience for customers.”
Scottish fintech helping poorest households access thousands in unclaimed benefits
Not for profit community lender Scotcash launches new online Benefit Checker, finds nearly three-quarters of users missing over £4000 per year they could be claiming
A new, automatic online service will help some of the UK’s 8 million financially vulnerable households which currently miss out on £16 billion in benefits they are due.
Not-for-profit lender Scotcash said its new benefits calculator, provided by Inbest, an award-winning fintech, will automatically compare the actual benefits people receive with the benefits they are entitled to, based on their specific circumstances and financial situation.
The calculator is integrated within Scotcash’s online affordable loan application process and notifies customers about any unclaimed benefits before guiding their applications. It will help people in households who are unaware of their entitlement, wrongly assume they are not eligible or think an application is too complicated.
The feature is already helping loan applicants to top-up their salaries with their benefits entitlement, reduce their bills, apply for smaller amounts of credit, repay their loans more comfortably, and build savings in the future.
Sharon MacPherson, CEO of Scotcash, said:
“Financial insecurity is expected to be a bigger reality for more people as a result of the end of furlough, increased utility bills and higher national insurance contributions so it’s more important than ever people claim everything they are entitled to. We are delighted to enhance our existing customer support with this much needed new service.”
Manu Peleteiro, co-founder of Inbest, said:
“We believe that partnering with companies that offer complementary services is the most efficient way to reach people that are missing out on their benefits. We are super proud of the impact that this partnership is making on Scotcash customers, so far we’ve identified that 70% of loan applicants were missing on average £465 each month on benefits.”
The impact is even bigger for households with children, who can claim additional benefits of £565 per month they currently don’t.
“Affordable credit can be a lifeline for people who have difficulty accessing mainstream sources, such as banks and building societies,” added MacPherson, “but Scotcash has always been more than just an ethical lender and determined to help customers build their financial well-being. If they don’t access the benefits they are due, people can end up in worse financial situations. We’re thrilled to see the immediate impact this calculator is having on our customers’ lives.”
Soar integrates Inbest to help loan applicants access their benefits
Today Soar announced a new feature to alert loan applicants of potential benefits and help them to track their entitlements.
In the UK in 2018/19, almost 8m low-income households were missing £16bn in means-tested benefits. The DWP estimates that 44% of those eligible for means-tested Job Seekers Allowance, 16% of those eligible for means-tested Employment and Support Allowance, and 23% of those eligible for Housing Benefit did not claim them.
Soar has integrated Inbest benefits calculator into its banking platform to compare the actual benefits that customers receive with the benefits they are entitled to due to their specific circumstances and financial situation. The service notifies customers about any unclaimed benefit and guides them on their benefits applications. This new feature will help loan applicants to top-up their salaries with their benefits entitlement, reduce their bills, repay their loans more comfortably, and build savings in the future.
Soar is offering this new feature on its Automated Lending solution to notify clients about their potential benefits entitlement when they make a loan application. Soar is also embedding the benefits calculator on its Banking Apps to help customers manage their benefits and ensure they are always claiming the right amount.
Andrew Duncan, CEO of Soar, said: “Soar’s platform reaches a wide range of consumers and we see Inbest as providing a fantastic opportunity for our clients to offer additional support to those not making the most of their benefits entitlement. We are helping our clients, often credit unions, provide additional ways to improve their customers’ financial well-being and there’s no doubt that this is one of them.”
Manu Peleteiro, CEO of Inbest, said: “We believe that partnering with companies that offer complimentary financial services is the most efficient way to reach people that are missing out on their benefits. We are delighted to partner with Soar to enable easier ways for people to learn about their benefits entitlements and access affordable loans”.
About Soar
Soar makes credit unions and community banks accessible and convenient for consumers with our white-labelled mobile banking platform that automates the handling of loan applications and makes access to affordable credit easy for everyone.
It’s a modern cloud banking platform for the fair finance market which reduces the cost of operations and includes mobile, web and cloud apps. It is connected to an ecosystem of other fintechs giving users access to secure digital messaging, payments, credit checks and open banking.
About Inbest
Inbest is a software platform that helps unemployed individuals or those in low paid or insecure roles to access their benefits entitlement. Inbest offers the widest benefits coverage in the UK and partners with FS institutions and welfare advisers to embed benefits advice into personalised customer journeys.
Inbest free white-labelled benefits calculator
Welfare advisers, affordable lenders and money charities have been at the forefront helping people to deal with the economic crisis caused by the COVID-19 pandemic. However, in many cases, their capacity to support people is restricted by their limited resources to build or purchase data & digital solutions to identify, reach and serve financially vulnerable customers.
At Inbest we are passionate about financial inclusion and we develop data & digital money management solutions that meet the specific needs of financially vulnerable people. For example, helping them to access their benefits, understand the level of support that disabled people need, or find the best debt solutions according to their personal circumstances and financial situation.
We believe that collaboration between companies with complementary skills is the only way to drive financial inclusion and ensure an inclusive recovery from the COVID-19 pandemic. That is why we are excited to offer our white-labelled benefits calculator free of charge to support welfare advisers, affordable lenders and money charities in their data & digital journeys.
Our offer
Welfare advisers, affordable lenders and money charities will be able to use our free benefits calculator to:
- Help customers: They can embed our benefits calculator across their digital assets (e.g. webpage, mobile apps, social media, blog posts) to help customers to access the support available to them with a simple, quick and user-friendly user journey.
- Understands customers: They will be able to use our data analytics application to unlock the full power of customers’ data to better understand their needs and behaviours.
Our free white-labelled benefits calculator also includes the following features and services:
- Widest benefits coverage of national, regional and local benefits in the UK – you can see here the benefits and grants we currently calculate.
- Data analytics application where you will be able to monitor the application usage and visualise the personal circumstances, financial situation and benefits entitlement of your customers.
- We will customise the benefits calculator according to your branding and will co-create content to help your customers to understand how they can make the most of their benefits.
You can check how Advice Direct Scotland and Capital Credit Union are already using our free white-labelled benefits calculator.
Email us at info@inbest.ai to explore this offer in more detail and discuss how we can help you to deliver data & digital solutions to drive financial inclusion.
About Inbest
Inbest is a software platform that helps unemployed individuals or those in low paid or insecure roles to access their benefits entitlement. Inbest offers the widest benefits coverage in the UK and partners with FS institutions and welfare advisers to embed benefits advice into personalised customer journeys.
How a fintech is helping people to receive affordable loans
The University of Edinburgh and Scottish fintech Inbest are collaborating on a research project that aims to address the challenge of accessing income benefits and affordable finance swiftly for those individuals who have suddenly been made financially vulnerable as a result of the current COVID-19 pandemic. The project has been awarded a Data-Driven Innovation Grant Innovation and also has the support of Scotcash and Advice Direct Scotland.
The project will propose a new credit assessment method that takes into account the amount of benefits that the applicant is entitled to receive and will suggest a repayment schedule based on the applicant’s timeframe of receiving the benefits and their expense behaviour. This method will help affordable lenders to make better short-term lending decisions for individuals who otherwise may fail to meet the standard credit risk models. The project will leverage on Inbest Benefits calculator and its banking analytics platform to calculate individuals’ benefits entitlement and financial situation.
The project came to light as a response to the priorities underlined by the Scottish Fintech Consumer Panel – an industry group set up by Fintech Scotland that aims to support inclusive fintech business development by connecting citizen advocate groups into the fintech ecosystem. The consumer panel played a fundamental part in the project proposal by defining the project scope and connecting the participants.
Raffaella Calabrese, Associate Professor at University of Edinburgh Business School, said:
“We are delighted to work on such a pressing issue for Scottish citizens as, in the last month, Scotland has seen 130,000 new applications for Universal Credit, compared with 20,000 the same time last year. Our objective is helping financially vulnerable customers to access cheaper sources of financing and improve their resilience to financial shocks. Customers’ credit capacity will be further enhanced as the lending assessment will also include the potential impact of financial recommendations such as their benefits entitlement”.
Manu Peleteiro, CEO of Inbest, said:
“This project is another great example of how Scottish institutions and companies are collaborating to develop data-driven solutions to improve financial inclusion. We are looking forward to sharing the lessons learned from this project on the Fintech Consumer Panel, raise awareness of financial vulnerability and drive new initiatives to improve design access and management of benefits and affordable loans”.
Nicola Anderson, Strategic Development Director at FinTech Scotland welcomed the initiative.
“This initiative demonstrates the real value of bringing citizen and consumer needs to the forefront of FinTech development. Using focused research and data analytics, the collaboration between Inbest, the consumer groups and the University of Edinburgh’s has helped develop an enterprise that can help people at a time of crisis and real need. It’s another great example of how inclusive innovation in financial services can deliver good outcomes for people and society”.
New research to improve affordability assessment
The University of Edinburgh, Afterbanks and Inbest are collaborating on a new research project that aims to develop new methods for affordability assessment. On the one hand, they will explore new statistical frameworks to take into account the changing nature of consumers personal circumstances, financial situation and behaviours. On the other hand, they will leverage on Open Banking to not only asses whether the credit is affordable at the point is taken out, but also throughout its whole life.
This research follows the new FCA regulation that makes mandatory for consumer credit lenders to include an affordability assessment (i.e. estimate borrower’s ability to undertake the credit commitments without incurring into financial struggles) into the wider consumer creditworthiness analysis.
Raffaella Calabrese, Associate Professor at University of Edinburgh Business School, said: “The affordability assessment is not only different between borrowers, but also changes in time for the same borrower when new relevant information is available. By introducing a dynamic time-series analysis we expect to increase the accuracy and robustness in the affordability prediction.”
David Lozano, CEO of Afterbanks, said: “Our platform provides financial data to grant over 30,000 personal loans per month in Spain, and this project is an unparallel opportunity to adapt our data platform to the UK market and regulation. We are also excited to become part of the Scottish Fintech Ecosystem, hand in hand with the University of Edinburgh and Inbest”.
Manu Peleteiro, CEO of Inbest, said: “We are delighted to strengthen our partnership with the University of Edinburgh. Our ongoing collaboration has become a source competitive advantage, and the IP we developed helped us to secure projects with large financial providers in Spain. We are also thrilled to welcome Afterbanks – one of the fastest growing Fintech companies in Spain – to the Scottish Fintech ecosystem”.
About Afterbanks
Afterbanks provides a platform to securely access banking data and initiate payments in real time. Our platform provides access to all banks in Spain and the largest banks in Portugal, Italy and Mexico. It is used by dozens of third-party applications and makes over 100.000 conections a day.
About Inbest
Inbest is a data analytics platform that automates the financial planning process by gathering and analyzing customers’ personal financial information. Inbest enables financial institutions to provide financial products and services to help their customers to manage their day-to-day finances, have the right protection coverage and plan for their life goals.
Open banking: Catalyst for collaboration and partnership
Open Banking – the challenge
Opening Banking was a popular theme at the annual Scottish Fintech conference and it was analysed from numerous angles e.g. likely changes in the market landscape that might be triggered by Open Banking, how banks are losing the control over the purchasing process of financial products, and PS2D regulation.
During the conference, Phill Gillespie from Money Dashboard and I had the opportunity to host a workshop about Open Banking and the API ecosystem in the FS industry.
The underlying challenge we face in the FS industry is plain and simple”¦for most people FINANCES ARE BORING! But it is also true that without financial products we would not be able to protect ourselves and our families, we would not be able to sustain our lifestyle or achieve our personal goals. We do not think how cool buying a insurance is and we certainly do not brag with our friends about our pension plan, but we need these products because we want to travel safely and enjoy our retirement.
The power to re-organise the industry
At Inbest.ai, we think that Open Banking will allow companies to place FS products and services where they belong, co-piloting our lives and checking that we are taking the right decisions to protect our families, maintain our lifestyles or make our hard-earned salaries go further.
FS companies must be humble and flexible to seamlessly embed their propositions into the products and services we use throughout our lives i.e. banking should be a mean to improve our lives, not a goal on its own. To deliver this strategy, FS companies should understand intimately customers’ needs and behaviours as well as collaborate with companies in other industries to distribute their products and services. If FS companies keep working in isolation, non-financial players with large Balance Sheets will be more than happy to fill this market gap, as Bill Gates famously stated, “Banking is necessary, banks are not”.
Another alternative will be reducing their front-line exposure and focusing on a core part of the banking stack e.g. trading, foreign exchange, settlement. To succeed in this strategy, these specialised banking services should be easy to consume by companies that are downstream in the value chain.
All in all, regardless of the strategic route, partnering and collaborating should be a core foundation on the way modern FS providers operate, and APIs are the technological framework that makes this possible. FS providers should embrace the use of APIs across their different teams and divisions as well as with their suppliers and customers.
Want to find out more?
Inbest.ai is on a mission to automate, simplify and personalise long-term financial planning to make financial advice & guidance accessible and affordable. APIs are the backbone of our company and we use them not only to build, market and sell our Financial Planning platform but also to manage our business.