Customer Experience and Fintech
Season 1, episode 10
Listen to the full episode here.
The Digital Banking Report Research by The Financial Brand shows that Customer Experience is the number 2 priority (just after digital transformation) for financial institution around the globe.
New entrants and changing customer expectations have fuelled this need for a greater focus on customer led design. COVID-19 has accelerated this trend by requiring companies to adapt to a fully digital world with no branches for customers to go to and the need to make customer support more efficient for staff working from home.
In this new episode we’ll explore why the focus on CX is so important; if new innovative firms still have the edge on their incumbent counterparts and what future trends we need to watch out for.
Participants
Andrew Duncan – CEO of fintech SOAR
Chris Speed – Professor of Design Informatics at the University of Edinburgh
Lotta Lindstrand – Senior CRO Analyst at Merkle EMEA
Fintechs and cybersecurity
Season 1, episode 9
Listen to the full episode here.
According to the European Union Agency for Cybersecurity (ENISA) cyberthreats are on the rise, with more and more Phishing attempts, Identity Theft, Ransomware. The COVID-19 seems to have been an accelerant with attacks on homes, businesses, governments and critical infrastructure. In this podcast we’ll discuss the issue with cybersecurity experts. What are the current threats and those to watch out for in the next few years? What are the new solutions being developed by innovative firms to fight those threats? We’ll ask ourselves if fintech firms, that are introducing new technologies and solutions to the financial services sector, are well prepared to face cyberthreats.
Women Driving Fintech
Season 1, episode 8
Listen to the full episode here.
Saying that women are under-represented in fintech is an understatement. According to a 2018 LendIt survey, only 37 per cent of fintech employees are female, with representation dropping to just 19 per cent at C-suite level.
There are however some great success stories. Anne Boden, CEO at Starling Bank or closer to home Jude Cook, CEO and co-founder at ShareIn, Loral and Eishel Quinn at Sustainably and with us today Ana Galitsyna co-founder at fintech Baby Ready.
Whilst not being the majority, they are role models of leadership and real examples of what the “women difference” means in terms of entrepreneurship.
If fintech had a gender it would probably be female (in French it is “une fintech”), a movement destined to change the financial sector as we know it. Fintech is about democratisation, it is about better outcome for citizens and companies, empathy for customer problems and about inclusion; qualities that females have in abundance and are using to develop new innovative businesses.
In this episode we are joined by:
Ana Galitsyna – Co-founder at fintech Baby Ready
Yvonne Dunn – Partner at Pinsent Masons
Sarah Ronald – Founder at Nile HQ and investor at ParEquity
Fintech – supporting business growth and recovery
As we emerge from lockdown determined to experience the things we missed the most, we can also be confident that some of the developments we saw during the pandemic will remain.
I was reminded of this recently when I heard some of Scotland’s business community share their hopes, aims and ambitions for a post Covid recovery, while being candid about consumer expectations and the efficiencies digital interactions allow. Recovery and development in the ever-evolving digital economy was firmly part of the discussion as well as the role that fintech can play in enabling both.
Fintech is a key component in a developing digital economy that demands services and products to meet consumers changing habits, and help businesses deliver efficient and cost-effective operations. It is the thread that financially connects businesses with customers and suppliers and vice versa.
What’s exciting is the range of FinTech businesses in Scotland who are all working in this environment and here already, working with commercial and business customers.
They enable business owners to make truly informed decisions, using technology to analyse business and financial data to provide an accurate and up to date (often up to the minute) picture of their business. Float helps businesses make informed decisions about their cash. It’s an online cash management and forecasting tool that helps business leaders manage their business and make decisions with confidence.
Other fintech are providing a range of new digital tools to help businesses when it comes to managing payments, revenue, invoices, suppliers, and creditors. Know-It enables businesses to automate their credit control processes helping to manage credit risk, reduce debtor days improve cashflow and the businesses understanding of its customers. Optimum Finance another fintech uses technology and data to unlock cash tied up in unpaid invoices supporting business with flexible invoice financing options. Modulr works to simplify business payments including staff payments, merchant services, supplier payment workflows or payments reconciliation, helping to improve operational efficiencies.
FinTech’s in Scotland are also creating an accessible and transparent alternative to bank lending helping the non-bank lending sector to grow. LendingCrowd has been working in this capacity since 2014. Authorised by the UK financial regulators it supports ambitious SME’s to grow their business by providing a range of funding and lending options including working capital loans, growth finance and the recent Coronavirus Business Interruption Loan Scheme (CBILS).
I’m continually reminded of the dedication and profound purpose of fintech founders in Scotland. It’s even more apparent in the fintech’s focused on the business and commercial sectors. These fintech teams continue to inspire us at FinTech Scotland with their focus and determination to use fintech capabilities to help the business sector recover post COVID.
Fintech, a force for good?
Season 1, episode 6
Listen to the full episode here.
Fintech is a movement that focusses on customer outcomes, transparency, and democratisation of the financial services sector. Using data and technology, fintech firms are looking at tackling societal and economic issues. Together with our guest we’ll discuss the role of fintech in tomorrow’s world. With Duncan Cockburn, Founder & CEO at OneBanks, Eishel Quinn, Co-founder & Chief Product Officer at Sustainably and Dominic Chalmers, Senior Lecturer at the University of Glasgow Adam Smith Business School, Convenor of the MSc Financial Technology
MBN Launches Data Science Podcast, AI Right?
MBN Solutions has today launched a new data science podcast. AI Right? is a monthly podcast exploring industry news and how this impacts data scientists.
Kris McFadyen, MBN’s Associate Director, Andy McMahon and Megan Stamper, data science experts, will be hosting the podcast with the ambition to make data science more accessible.
“With AI Right? we hope to create a show that’s easily accessible to anyone that wants to join the data science industry, while still informing industry veterans,” says McFadyen. “The industry expertise of Andy and Megan brings an extra layer to the show ”“ they’re on the frontlines and know the impacts and benefits of the topics we discuss.”
With its first episode premiering in April, the show’s roundtable format aims to be the first of its kind within the UK by bringing together both recruitment and industry expertise to aid data scientists (and anyone with interest in careers within the space) with engaging more easily within the field.
“We have an opportunity here to bring data science insight and expertise not just to industry veterans but to Scotland as a whole,” says Stamper, who has a PhD in oceanographic fluid mechanics and works as Principal Data Scientist on recommendation engines and conversational AI in media.
“Data science is thriving in Scotland,” Stamper continues, “and it has an opportunity to become a leading industry that helps put Scotland on the map as a technology and science driven nation.”
Co-host Andy McMahon, a machine learning engineer with a PhD in condensed matter physics, states that the trio wants to make the podcast as accessible as possible, to as many people as possible despite the nature and complexity of data science.
“The three of us know how complicated data science can be and with AI Right? we really focus on giving people information and commentary that’s relevant and easy to understand. We’re confident that the podcast will be as useful for chief data scientists as it will be for students and hobbyists, because the information is relevant to the whole industry, but given in a way that makes it accessible.”
Agreeing with Andy, McFadyen adds that he hopes that AI Right? will act as an encouragement for more people to join the field.
“At MBN we’re closer to the market than perhaps anyone else and what we see is a huge data science skills shortage. The industry is full of incredible people doing some extraordinary work but unless we can help and encourage more talent into the industry, Scotland is going to struggle. MBN’s MSc Placement Programme, in partnership with the Data Lab, and AI Right? are just two parts of making the industry more accessible.”
The first episode of AI Right? is available now on Spotify, Apple Podcasts, Google Podcasts and all other major podcast platforms. You can also watch episodes of AI Right? on the MBN Solutions website.
FinTech Innovation continues to grow, putting more spring in our step!
We all hope we’re starting to emerge from lockdown and see green shoots helping us get closer to what we refer to as ‘back to normal’. Those green shoots are hopefully giving us some cause for optimism coupled with the change in seasons and the firm feeling that spring is in the air.
That turns our attention to the opportunity for growth and potential change, new horizons and hope for the future. Growth is firmly on our mind at FinTech Scotland and in the last few months we have welcomed 22 new FinTech SME’s into the FinTech Scotland’s community. The new additions include start ups, established tech businesses applying their capabilities to fintech, as well as international businesses building a home in Scotland.
The FinTech Scotland Cluster continues to build and create the environment to help business develop, grow and scale, all enabled by the continued collaboration across industry, public and academic sectors. We will be working in continued collaboration as we consider the support needed to help FinTech SME’s to scale.
Supporting UK FinTech’s scale was one of the recommendations from the Kalifa Review that was endorsed by the UK Chancellor during UK FinTech week in April. The Chancellor outlined that the Financial Conduct Authority (FCA) will take forward the concept of a ‘scale box’. FinTech Scotland will support the work to develop this idea further, working collaboratively to share experiences and needs for those businesses aiming to scale.
In addition Scotland is advancing it’s plans for a series of Tech Scalers following the Mark Logan review. Another conscious effort to provide support to scale tech businesses that aligns with our focus for FinTech SME’s in Scotland.
Both fit well with our ambition for Scotland to be a global fintech hub that enables business development and growth, and has put an even more determined spring in our step.
AI and fintech applications
Season 1, episode 3
Listen to the full episode here.
On the 22nd of March 2021 Scotland’s AI Strategy was published. AI is playing a growing role in the development of fintech solutions. In this special episode that launches during the UK fintech week we hear from two fintech firms that have built their proposition around AI as well as Gillian Docherty, OBE, CEO at The DataLab, member of the Steering Committee that led to the creation of Scotland’s AI strategy and Chair of the AI Alliance in Scotland. We’re also joined by Simon Pink, AI & Data Leader for financial services at IBM. In this episode we discussed how Scotland will become an AI powerhouse, the evolution of AI and ethics implications and look at two firms using AI in the fintech space to deliver better outcomes for firms and citizens.
The Future of Wealthtech
Season 1, Episode 2
Listen to the full episode here.
In this episode we welcomed:
-Chris Turnbull, CEO at Airfunders
-Ross Laurie, CEO at Visible Capital
-Iain Niblock the newly appointed CEO at Money Dashboard.
We spoke about new innovations impacting the world of Wealthtech from Open Banking to AI.
The conversation also took us to Open Finance as a natural and needed evolution of Open Banking and what it means for the future of digital financial advice and guidance.
Finally we asked ourselves whether people would ever move to full robots advice solutions or if they’d always value the human interaction.
Reflecting on an extraordinary year, looking to the future
For all the right reasons we’ve paused to reflect this week on the extraordinary year we’ve all had were the COVID-19 pandemic has touched all of us in some way, and we know for many it’s been extremely difficult. This past year has transformed nearly all aspects of life for many of us. And it’s been a year where technology and digital have been vital components for how we remain connected, work, learn and maintain access to the vital services we need.
Fintech Innovation has played an important role in helping us develop some of the new norms’ we first started talking about at the beginning of this pandemic. A year on and the fintech Community in Scotland has grown and evolved. It has also developed the propositions and services that have helped people and businesses maintain the access to vital financial services.
There’s a growing understanding of the fintech potential to make a difference through new technologies and access to data as well as determination in fintech businesses to build solutions that help future progress.
Scottish fintech innovations are looking to the future. Zumo’s hard work and smart money wallet and platform is transforming how we think about the future of crypto currency and money, with financial inclusion at its heart. Nudelaunched its app this week guiding students and newly employed to raise a deposit more quickly for their first home. Qpal is working to help those financially stretched or financially vulnerable and VistalWorks is working to protect people from fraud, keeping online shoppers safe from harm.
Scotland has an established and growing reputation for fintech for good, a point recently recognised in the recent UK Fintech Strategic Review, also known as the #KalifaReview. The Kalifa Review provided an opportunity to take stock of fintech across the UK and learn about the strengths and opportunities across all the regions. It positively identified the value of a Cluster model in helping economic growth and recognised Scotland’s fintech Cluster as a well-established environment for future fintech expansion.
The energy across Scotland’s fintech cluster offers the kind of practical support and determined optimism for more development and an ambition that sees us embrace more inspiring and often extraordinary opportunities as we look at the potential for cross sector innovation. If we needed one, the Kalifa Review has given us even more impetus to harness the fintech opportunity for economic growth and social change.
We have another catalyst in the Scottish Technology Ecosystem Review, led by Mark Logan, the recommendations here set out a clear programme for collaborative action. It’s a call to action for us all and offers a future vision of how technology can help catalyse the post-pandemic recovery. This week’s announcement from Scottish Government confirmed its commitment to utilise the potential and support the broader opportunity to strengthen Scotland as a tech ecosystem.
If we needed an accelerant the COVID-19 pandemic has given us a year where we’ve experienced the power of digital and the role for technology. We’re learning from the experiences of the past and turn our attention to the hopes for the future. The Kalifa Review and the Scottish Technology Ecosystem Review have a number of common themes, apart from the obvious technology connection both call for action through collaboration to help us recover and embrace our full potential for an extraordinary future. Collaboration sits at the heart of what we do at FinTech Scotland and if you’re keen to hear more please get in touch.