Small business resilience and the evolution of ecommerce
The continuing shuttering of small businesses on high streets across the country is being accompanied by an unseen birth of new, exciting digital-only small businesses.
Periods of economic downturn typically result in a decline in new business registrations and at the beginning of the pandemic, it looked like UK SMBs were set to follow in this trend. For instance, statistics released by the ONS revealed that business creations slowed during April and May.
Despite this, Companies House figures reveal an overall increase in the number of new company incorporations in Q2 when compared to the previous year. This is indicative of a plethora of new business ventures inspired by our changing way of life.
Many of these emerging businesses are digital-first by necessity of the global lockdown they were born out of. Take for instance an independent hardware store which was already struggling prior to the pandemic. They may now find themselves in a position of renewed success, selling specific gardening tools via Shopify and Instagram marketing. While they may not have a strong credit history they do have a vast data footprint, owing to the numerous systems they rely on to run their business. Each data source, from their accounting package to their POS or ecommerce system provides a valuable yet siloed view of performance.
The shifting value exchange
However, the modern SMB expects systems and services to work together seamlessly and appears more willing to share their data in an open and automated fashion in order to ensure this. For instance, in September of this year, it was reported that the use of open banking had doubled in just nine months – an increase of one million users since January.
This increased appetite for interconnectivity between financial systems has opened the door to a much more collaborative, bespoke and diverse service between small businesses and their financial service providers. This is evidenced by the growing convergence of the POS, ecommerce and lending industries. Square Capital, Shopify Capital and Worldpay Working Capital are just some examples of funding facilities utilising transactional data to determine creditworthiness and offering finance at the point of need for small businesses.
Moving forward, customers who are willing to share their financial data digitally via accounting, ecommerce & POS package authorisation or open banking will likely benefit from a better service and more affordable products. For instance, lenders will be able to offer more favourable rates due to their enhanced ability to calculate risk and the notable reduction in the cost of serving these customers. The end result will be a shifting value exchange for small businesses whereby the benefits of sharing their data will become even more tangible than ever before.
The rise of ecommerce
The conditions of the global lockdown required existing businesses to pivot in order to remain viable. As a result, the period between April and July saw 85,000 UK businesses launch online stores or join online marketplaces. Many of these SMBs thrived during the pandemic as their adoption of ecommerce solutions coincided with a rapid increase in online sales, accelerating e-commerce growth by five years.
With the pandemic shifting the primary channel of trade online, gaining access to ecommerce and point of sale data is now crucial for financial service providers. The mutual benefits of doing so are multifaceted. For instance, commerce data can be used by lenders in particular to improve underwriting processes and credit decisioning. Small businesses will therefore benefit from a faster and fairer service which goes beyond traditional methods of credit scoring to consider their performance from multiple data sources in real-time.
This cultural shift towards enhanced digitisation and the growing importance of ecommerce will likely have a lasting impact on the way we think about the financial health of small businesses. In order to take advantage of this opportunity, financial service providers will need to replace siloed data with a connected ecosystem of unified financial data sources.
This article was written by Pete Lord, CEO and Co-Founder at Codat. Codat lets banks and fintechs plug into their small businesses and the software they use, giving them seamless access to real time customer data. Codat is building an ecosystem of connected datasets that handle the heavy lifting of integrations, leaving providers free to focus on improving their offerings for small businesses.
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Calling all Internal Auditors working in the Fintech environment
Calling all Internal Auditors working in the Fintech environment”¦”¦.
For those that don’t know me, please allow me the opportunity to introduce myself. I have worked in and around Internal Audit for more years than I care to admit and have recently started a new adventure as Head of Internal Audit for Modulr Finance based in Edinburgh.
Having moved into a fintech organisation I find myself wondering: “how can I adapt, evolve and innovate the approach to fintech Audit to best meet (perhaps exceed?) the needs of a relatively new and growing fintech industry”?
Over my years of experience, I have (too often) been faced with the negative stigma which can come with our profession. On hearing the words Internal Audit, stakeholders can automatically jump to the old stereotyped assumptions assuming that we prevent innovation and entrepreneurial spirit and struggle to respond to the changes required in such a dynamic and fast evolving industry. Like many of my colleagues and peers, I am committed to banishing this perception and ensuring that the profession continues to build on and evolve approaches which remain robust and sustainable, but can keep pace with and best add value in such a newly evolving, fast paced, dynamic and exciting sector.
How can we make sure we (as a profession) move with the times displaying the agility, flexibility and creativeness required to satisfy the appetite of such a new industry and its many stakeholders? It can be a daunting thought, and one I am sure I’m not alone with!
My belief is that Internal Auditors in fintech have a unique opportunity to help shape the future of fintech, but to do so require a tailored combination of business audit, IT Audit, project management skills blended, a good dose of commercial judgement together with refined and tailored approaches to realise this. Part of the key to our success is collaboration, and with this in mind, I take much pleasure in announcing a collaboration between FinTech Scotland, and the IIA: The FinTech Audit Forum – intended to allow those working within Internal Audit in the Fintech industry to network, share ideas, discus hot topic and tailor their approach.
If you work in fintech, either in Internal Audit, or have a vested interest in this initiative and would benefit from:
- knowledge sharing and asking questions with peers
- hearing shared experiences, views, and responses
- industry insight
- Audit Committee perspectives
- A network of Internal Auditors working within fintech
- Discussion and debate of current/ emerging issues, hot topics, obstacles, changes, regulation etc
- Hearing of proposed/bespoke approaches aimed at the FinTech Internal Audit community and stakeholders
then please let me know and I would be delighted to include you in the FinTech Audit Forum. Our first meeting is on Wednesday 28th of October between 2pm and 3pm. This will be a vitual meeting and we’ll be delighted to see you there.
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Scotland is Tomorrow: Developing Responsible Investing in Scotland with rTech?
Scottish Fintech has been a key highlight of Scotland’s modern economic rotation. A more sustainable, inclusive and progressive ecosystem. It is helping to change the shape and face of Scottish e-commerce and finance but has it always been changing it to be more responsible?
Despite the COVID-19 lockdown, the delayed COP26 presents a unique opportunity to reinforce Scotland’s position as a global centre for responsible investing. In doing so Scotland competes with every other country to drive leadership and achieve United Nation Sustainable Development Goals (SDGs). Like Scottish Fintech and the formation of the Scottish National Investment Bank, developing and growing Scotland’s responsible investing landscape is a powerful way to move Scotland’s economy to something more purposeful. The key is collaboration, which stimulates innovation, which encourages inward investment, which produces change in Scotland and overseas.
May 2020 saw the launch of Ethical Finance Hub’s new report, Mapping the Responsible Investing Landscape in Scotland’, which examines the responsible investment market in Scotland, looking at:
- History: the history of responsible investing with a focus on Scotland;
- Ecosystem: the composition of the Scottish responsible investment market, and the linkages between different participants;
- Taxonomy: the terms used by Scottish fund managers to describe their approaches to responsible investment; and
- Market Size: The size of the responsible investing market in Scotland, and how it compares to Ireland and the rest of the UK.
The motivation behind the report was to raise awareness and support the growth of the responsible investing market in Scotland. Having engaged with a number of stakeholders, as well as undertaken internal desk-based research, it was apparent that, whilst data on the sector exists for the UK as a whole, there was little or nothing specific to Scotland available. A link to the report can be found here: https://www.ethicalfinancehub.org/investingscotland2020/.
The report sets out the following call to action:
“Across the globe individuals, organisations and governments are starting to move from talk to collective action as we strive to achieve inclusive economic growth without depleting natural resources. It is now widely recognised that the financial services sector has a fundamental role to play in delivering universally supported targets such as the Paris Agreement and the SDGs. However, despite its potential, the current financial system can be a cause of, rather than a solution to, some of the pressing challenges our planet and its people currently face. In trying to address this predicament Scotland is reflecting on its heritage and seeking to emerge as a leading centre for a new financial paradigm that looks beyond profit and shareholder value to deliver social, economic or environmental impact as well as financial returns.”
In parallel Scottish Fintech can now boast over 120 Fintechs, connected with 15 universities, 16 tech spaces, accelerators and incubators. The conditions are fertile for cross pollination between responsible investing initiatives and Fintech. Yet Scottish Fintech and Scottish Asset Management are, at best, acquaintances rather than partners driving true innovation in responsible investment. Only by linking the success and innovation of Scottish Fintech with the opportunity in responsible investing can Scotland truly compete and succeed as a global leader. Bluntly put, Scottish asset managers and asset owners are missing a step in utilising the talent within Scottish Fintech.
Indeed a key observation in the report was the lack of collaboration between Scottish Fintech and Scottish asset managers in creating new solutions to expand investment, improve data and clarify the taxonomy (the universe of terminology). This is totally in keeping with what I set out as a New Fund Order’, the enablement and transformation of asset management through Fintech.
Stephen Ingledew, Chief Executive at FinTech Scotland said:
“Fintech innovation in asset management and capital markets is a fast emerging trend with a growing number of fintechs in Scotland developing innovative propositions to help the sector be more efficient and deliver better outcomes to investors. THis is being boosted by Scotland attracting many international fintech firms for example Agrud from Singapore and Actelligent from Hong Kong, who are attracted to Scotland because of university research capabilities and highly qualified students and professionals.”
The Scottish Asset Management Market
With £8 trillion AUM (as at end of 2019) the UK is currently the second largest global centre for asset management after the United States. Within the UK, Scotland is the second largest financial services centre after London, and includes the headquarters of Aberdeen Standard Investments – the largest active manager in the UK with a total AUM of £525 billion as of June 2019. Scotland is also a growing centre for fund administration (also referred to as asset servicing’), with strong corporate links with firms based in London and overseas.
Today, asset managers in Scotland include: Aberdeen Standard Investments, Aberforth Partners, Amati Global Investors, Ardstone Capital, Baillie Gifford, Blue Planet Investment Management, Cadence Investment Partners, Cameron Hume, Castlebay Investment Partners, Circularity Capital, Cornelian Asset Managers, Dalmore Capital, Dundas Global Partners, Edinburgh Partners, Kames Capital, Martin Currie, Panoramic Growth Equity, Pentech, Revera Asset Management, RM funds, Saracen Fund Managers, Stewart Investors, SVM Asset Management, Walter Scott & Partners and Valu-Trac. The following are now subsidiaries of larger asset managers based elsewhere: Kames Capital (Aegon Asset Management), Martin Currie (Legg Mason/Franklin Templeton), Edinburgh Partners (Franklin Templeton) and Walter Scott & Partners (BNY Mellon). Firms originally founded in Scotland, like Newton (also part of BNY), still retain a Scottish presence.
In addition, a number of asset managers headquartered elsewhere have branch offices in Scotland including: Liontrust Asset Management, Investec, Janus Henderson Asset Management, Franklin Templeton, BlackRock and Barclays. Lastly there are a number of smaller boutique firms, many of which straddle fund management and financial advice such as; Alan Steel Asset Management, Balmoral Asset Management, Charlotte Square Investment Managers, KPW Investments, Murray Asset Management, Odysseus Capital Management, Par Equity, Rossie House Investment Management, Rutherford Asset Management, Social Investment Scotland, TCAM and Trafford. Together these asset managers manage a mixture of open-end, mandates and closed-end funds for domestic and overseas investors, across a broad gamut of asset classes. The vast majority noted above (if not all) are categorised as active managers’ (that is, they do not track an index). Currently there are no Exchange Traded Fund (ETF) or passive’ (index tracking) providers based in Scotland.
Fintech Innovation is Happening but not Everywhere
We see more innovation in the asset servicing part of the market but again could grow significantly from here. Currently Scotland does not have any investment exchanges upon which to trade assets. Currencies are traded without a centralised location, rather the FOREX market is an electronic network of banks, brokers, institutions, and individual traders (mostly trading through brokers or banks). Scotland has no central clearing companies; for asset managers, the main firms that serve the UK are Euroclear, Clearstream, LCH Clearnet and Calastone. All are based in London or overseas. Similarly all of the large global custodians like State Street, RBC, BNY and Blackrock (that control >90% of the market) centralise their custody operations outside of Scotland. Scottish stock brokers include Redmayne Bentley, Speirs and Jeffries (acquired by Rathbones in 2018) and StockTrade. However the majority of brokerage is controlled by large investment banks like Morgan Stanley, JP Morgan and Goldman Sachs outside of Scotland.
Meanwhile smaller providers like Valu-Trac, based in Inverness, and Multrees Investment Services, based in Edinburgh, offer a range of fund management, administration, custody and back office services. A number of asset managers (e.g. JP Morgan, Morgan Stanley, Blackrock) also base their asset servicing and technology operations in Edinburgh and Glasgow. Computershare is a global leader in financial services and data management, working with around 16,000 global clients and their 125 million customers and having an established operation in Scotland providing relationship management and registry services to around 150 listed companies in Scotland and beyond.
The analysis of the Scottish responsible investing market can be summarised in the following table of strengths, weaknesses, opportunities and threats.
Fig. Extract Mapping the Responsible Investing Landscape in Scotland’.
Page 55: SWOT Analysis’:
Conclusion: A Missed Opportunity
This innovation is not being replicated in the front and mid office of asset managers or asset owners and here the opportunity arises. Scotland lacks many of the traditional levers to stimulate responsible investment. This stymies the size the market could grow to. It also presents as a missed opportunity for Scottish Fintech. The goal is encouraging external investment into Scotland through asset management and asset owners. In doing so to become a global headquarters for responsible investment. Developing technology solutions and platforms to transplant these deficiencies calls on Fintech investment. The dawn of rTech’, responsible and sustainable Technology, with it the New Fund Order’ is set to becoming increasingly Green.
JB Beckett, Consultant, Ethical Finance Hub, Global Ethical Finance Initiative #GEFI #newfundorder #fintechscotland #scotlandisnow #scotlandistomorrow
Co-Author Mapping the Responsible Investing Landscape in Scotland’
Author New Fund Order 2.0 A Digital Resurrection’
Co-Author: The WealthTec Book’, AI Book’ and Paytech Book’
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Diversity up, Inclusion down – Business Impact & Solution
Let’s start with an existential question – why do we even exist as human beings?
An ultimate accomplishment is to have complete and unhindered self-expression. For most of humanity, this happens best in the context of love, respect and belonging since it makes us feel safe and courageous. We also know that the opposite of courage is not fear, it is conformity. And conformity suppresses creativity and self expression.
Honest D&I is an organization’s way of saying “I love you and I respect you” and leaders have the highest leverage and impact of anyone. For some time this has been a space where the answer to the question of being a company that believes in and practices D&I was “we think so”. It does not have to be that way anymore. People Analytics and in particular ONA (organization network analysis) is a tool companies can use effectively, at a relatively low cost in relation to ROI, to visualize, measure and constantly make increments. We will get to this a little later.
Diversity Doesn’t Stick Without Inclusion
As per HBR, “Diversity” and “Inclusion” are so often lumped together that they’re assumed to be the same thing. But that’s just not the case. I”‹n the context of the workplace, diversity equals representation. Without inclusion, however, the crucial connections that attract diverse talent, encourage their participation, foster innovation, and lead to business growth won’t happen. Numerous studies”‹ show that diversity alone doesn’t drive inclusion. In fact, without inclusion there’s often a diversity backlash.
As noted diversity advocate ”‹VernÄ Myers”‹ puts it, “”‹ Diversity is being invited to the party. Inclusion is being asked to dance.”
McKinsey has been researching this domain for numerous years. The findings below emerge from their largest data set so far, encompassing 15 countries and more than 1,000 large companies. They have incorporated a “social listening” analysis of employee sentiment in online reviews and their findings highlight that companies should pay much greater attention to inclusion, even when they are relatively diverse.
Diversity – Key Takeaways:
- Likelihood of outperformance continues to be higher for diversity in ethnicity than for gender – a substantial differential likelihood of outperformance””48 percent””separates the most from the least gender-diverse companies.
- The greater the representation of women, the higher the likelihood of outperformance; Companies with more than 30 percent women executives were more likely to outperform companies where this percentage ranged from 10 to 30,
- companies in the top quartile for gender diversity on executive teams were 25 percent more likely to have above-average profitability
- despite the awareness, there is a widening gap between D&I leaders and companies that have yet to embrace diversity; the representation of ethnic-minorities on UK and US executive teams stood at only 13 percent in 2019, up from just 7 percent in 2014
- In 2019, fourth-quartile companies for gender diversity on executive teams were 19 percent more likely than companies in the other three quartiles to underperform on profitability””up from 15 percent in 2017 and 9 percent in 2015.
Diversity without inclusion is a story of missed opportunities. Here are some key takeaways from McKinsey’s outside-in research using “social listening,” focusing on sentiment in employee reviews of their employers posted on US-based online platforms. While this approach is indicative, rather than conclusive, it could provide a more candid read on inclusion than internal employee-satisfaction surveys do
Inclusion – Key Takeaways:
- While overall sentiment on diversity was 52 percent positive and 31 percent negative, sentiment on inclusion was markedly worse, at only 29 percent positive and 61 percent negative.
- For the three indicators of inclusion””equality, openness, and belonging”” their research found particularly high levels of negative sentiment about equality and fairness of opportunity.
- Negative sentiment about equality ranged from 63 to 80 percent across the industries analyzed. Negative sentiment about openness ranged from 38 to 56 percent
- Belonging elicited overall positive sentiment, but from a relatively small number of mentions.
HBR research finds that employees with inclusive managers are 1.3 times more likely to feel that their innovative potential is unlocked. And therefore employees who are able to bring their whole selves to work (i.e. who feel included) are 42% less likely to say they intend to leave their job within a year.
Societal Context
Let’s zoom out for a second into a wider societal context. Over 9 million people in the UK ”“ almost a fifth of the population ”“ say they are always or often lonely. The Brits may not be the only ones feeling this way. The overuse of technology is a cause of depression, social anxiety and a lack of meaningful connections. And if we add to this lack of feeling included at work, what kind of a society will we end up creating? This impacts everyone – our own partners, kids, parents. With only a handful of aware individuals (leadership), a world of good can be created in society.
Not only it D&I is right from a humane perspective, but data not only suggests that it makes a good deal of business sense; organizations with the D&I”‹ esprit de corps’”‹ position themselves for business success by attracting the right kind of talent and making them feel like they are in the right place. This spurs safety, feeling cared for and as a result the release of the creative genie out of the bottle for out of the box thinking, non-conformist thinking and exemplary performance. The stats are above to make the business case.
Using Organization Network Analysis for insights into D&I to track and report progress
For some time this has been a space where the answer to the question of being a company that believes in and practices D&I was “we think so”. With Organization Network Analysis (ONA), it does not have to be that way anymore! ONA can be used not only to measure diversity but also to measure network activity and analyze the immersion of different employees across the organization
With ONA, you can map and analyze patterns of interaction across relationship networks of every employee, so Diversity & Inclusion leaders can understand where differences exist in specific groups of employee’s networks in different hierarchies.
Even relatively diverse companies face significant challenges in creating work environments characterized by inclusive leadership and accountability among managers, equality and fairness of opportunity, and openness and freedom from bias and discrimination. However with the right tools, technology and data, you can measure the impact of your various D&I initiatives and make required improvements on an objective basis.
Puneet Sachdev is International Director, Human Capital at The Singularity Lab. The Singularity Lab is an integrated human capital consultancy, helping technology companies achieve exponential results by attracting and retaining top talent and creating high performing inclusive cultures based on data, design and technology. Learn more about our”‹ ”‹ONA solution”‹ for D&I.
Mental Health in the workplace under COVID-19
Coronavirus is inevitably something which has affected us all. It has affected how we feel, how we work, and how we live. We want you to know that no matter how you are feeling during this time, you are 100% not alone. You are completely normal. You are acting like a fully functional human being reacting to threat, and we are all hardwired to do this.
So what is the hardwiring of humans that makes us feel anxious, irritable, and unmotivated during this worldwide pandemic? We explore what roles various parts of the brain have to play in our reactions to this threat. We are hopeful that by gaining an understanding of these functions, we can recognise and respond in ways that will work more effectively for us.
None of us really have any control over the coronavirus spread, or the economic situation. But we can act to help ourselves. We believe that through having structure and routine; acknowledging our thoughts and feelings; practicing mindfulness; becoming aware of our breathing; taking care of our physical needs; and considering our personal values, that we all might be able to take some steps towards improving our mental health during these times.
Below you can find our blog around Mental Health and how OK Positive can help with supporting you individually and your company.
Time to secure our emails
In February I wrote about the growing awareness of cybercrime targeting the financial services and the industry’s need ”“ and I would say duty ”“ to help protect consumers and businesses against this invidious problem which has been growing year-on-year. Little did we know at that point what was coming down the line.
The current crisis in which we find ourselves ”“ with the public fearful of the pandemic and businesses having to enable staff to work from home ”“ have made both even more vulnerable to cybercrime. Cybercriminals are playing on not only people’s fears around the Covid-19 pandemic but also the unprecedented need for staff to work from home, stretching companies’ communications channels and security systems.
Regulators, including the Financial Conduct Authority (FCA) and The Pensions Regulator (TPR), have issued warning statements on cybercrime and scams, a clear indicator of the seriousness with which they take this issue and the extent to which it is a problem ”“ see FCA: https://www.fca.org.uk/news/news-stories/avoid-coronavirus-scams/.
Incidences of scams, like phishing and smishing’ ”“ i.e. when criminals use emails or text messages to impersonate individuals or organisations to trick people into giving away their personal and financial information or money ”“ are reported to have increased notably over the past few weeks as the Coronavirus has taken hold.
At the same time, the need for data and information, including that of a personal and confidential nature, to move outside of companies’ security systems, has increased the risks for businesses, including that their communications will be intercepted.
For the financial services industry, this risk has been exacerbated by the end of the tax year and the need to meet tax and investment planning deadlines, which has meant advice firms have needed to get client requests and information to platforms and providers in the most expedient way.
As you might expect, most communications are by email, particularly between adviser and client, because that is the most familiar, fastest and easiest channel to use.
As mentioned in my article in February, working with leading cyber security specialist Beyond Encryption, we have developed and launched a new encrypted email solution for the financial services industry, in particular aimed at protecting the communications between product providers, platforms, advisers and end clients.
So, to help financial advisers secure their email communications during the crisis, we’re providing two months free use of the Unipass Mailock premium service for our Unipass identity service users in advice firms. To take advantage of this, users simply enter a voucher code (2monthsfree’ via www.unipassmailock.com/) to get access and there is no automatic renewal and no payment information required to get started.
It is our way of helping the industry to tackle this particular issue which has been magnified by the current unprecedented crisis we are all experiencing.
I would add that in an industry where transmission of data is key, and emails are the primary communication channel and will remain so for the foreseeable future, now, more than ever, it is time to secure our emails.
COVID-19 ”“ New update from FinTech Scotland 28/04
As we enter the 6th week of lockdown, FinTech Scotland CEO, Stephen Ingledew, is giving us a two minute update on examples of what’s happening in the Scottish fintech cluster and beyond.
We’ve been delighted to see how Scottish fintechs have adapted to the situation and many are using their innovations to address the economic and social impact of COVID-19 on people, businesses and the economy including
Inbest, Castlight, Wallet Services, BePayd, DirectID, Amiqus, Sustainably, Modulr, Giftround, Float, Xpand Access, Soar are all rising to the challenge.
Nicola Anderson published a great blog highlighting some of the fintech innovation initiatives.
We’ve been working with colleagues from eight other European fintech hubs to draft a proposal to submit to the EU commission highlighting measures that could be taken at the European level to help the fintech sector through such difficult times and contribute to the overall effort with their innovative solutions.
In the video Stephen also gives a shout out to our friends at French fintech firm Worldline who organised a virtual running event to support the NHS front line teams.
We hope you and your families are safe and we’ll be back soon for more updates. Please keep in touch in the meantime
FinTech Scotland Team
COVID19 – Scottish Fintechs fight financial vulnerabilities
The past few weeks have been unprecedented, and as we continue to hear the developing views of what’s being described as the new norms’ it’s likely we’re going to continue to experience more turbulent and unchartered times ahead.
The impact of COVID-19 is being felt far and wide and is presenting so many challenges for everyone as we all work together on the immediate priority of staying safe and healthy. But for many people there is an increasing additional worry about money and finances as they grapple with the consequences of an unexpected income hit, closing a business or loosing their job. Many are facing extremely difficult circumstances, possibly exacerbating previous problems or exposing others to real financial concerns for the first time.
Since I’ve known it, the spirit in the FinTech Scotland community has always been about inclusion and better outcomes for people and business. In the last few weeks we’ve seen many of the fintech SME’s turn their attention to the impact being felt across society as businesses, and fundamentally people, look for help to access money, finance and help with basic essentials. It’s what these fintech businesses excel at and the results continue to inspire and impress.
Scottish fintech’s are using their data analytic capabilities and technologies to develop a range of propositions that address increasingly difficult issues. Alongside members of the FinTech Scotland consumer panel they are exploring newly developing priority issues to help people get access to services that help meet some basics fundamental needs.
These developing examples of access, access, access’ include:
InBest’s work with community leaders and the impartial debt adviser sector to help people understand if they may be entitled to social security benefits like universal credit within minutes. It’s using AI, Open Banking and data analytics to help pinpoint potential ways for advisers to help financially vulnerable people to maximise their income.
Soar’s is working hard across the with credit union sector, building on its experience of working with this important community service and helping them move to an online and digital platform. This is enabling more credit union customers get access to vital savings or credit from the community lenders that know and understand the local circumstances.
Amiqus continues to use its expertise to help people verify their identity in a digital environment to help them gain access to vital services and benefits. This team use their data and technology capabilities to help employers, banks, government and other vital services clarify an individuals identity in a virtual world.
Direct ID, a fintech data and tech expert is working to help give lenders, employers, landlords and others a means to adapt physical parts of their processes that depended on premises or branches being opened, to virtual and online systems.
History tells us that it’s the moments of crisis, or at times of emergency, that great leadership and innovation spark progress and change. COVID-19 has raised a number of issues that people need immediate help with. We must hope there will not be another crisis like this again, but must not loose the opportunity to address the experiences and needs we’re seeing as a result of this pandemic.
It’s time to rise to challenge, working to enable greater financial inclusion and access in unprecedented times feels like an opportunity not to miss. I’m privileged to work in fintech and with the Scottish community who are keen to progress this issue. If you’re interested in collaboration or hearing more please get in touch.
Research – Why 4 in 10 businesses abandon banking applications?
200 companies took part in this survey which tool place after the Chancellor of the Exchequer announced a £330bn rescue package to help UK companies through the Coronavirus situation.The results also show that companies plan to prioritise spending on cybersecurity over anti-financial crime compliance. Indeed, over 80% of firms said they were confident in their understanding of exposure to financial crime with the appropriate processes being implemented.
However, when looking at the data, just over 40% of them said they did not regularly put customers and suppliers through formal KYC processes and 60% of them hadn’t trained their collaborators on how to be compliant with the Fifth Money Laundering Directive (5MLD)
You can read the full research and more here.
COVID-19 – An update from FinTech Scotland
- Ongoing update by the Scottish Government on business support available. For question call 0300 303 0660
- ScotlandIS coronavirus hub with a number of resources to help tech businesses responding to COVID-19
- Deloitte are also providing useful information and webinars on their hub
- For legal assistance, Pinsent Masons are publishing content daily and are also running webinars
In the next few weeks we’ll be organising virtual drop-in sessions for the Scottish fintech firms.