FinTech Scotland and TSB Launch latest Innovation Labs programme to Combat Fraud and Enhance Trust in Digital Banking

FinTech Scotland unveiled today the latest innovation programme in collaboration with TSB Labs at Money20/20, Europe’s largest fintech conference.

TSB Labs, the award-winning fintech accelerator, is once again partnering with FinTech Scotland to identify, support and scale innovative solutions tackling some of the most urgent challenges in banking. This year, the focus is on preventing one of the nation’s most prevalent crimes – fraud, while delivering a seamless customer journey.  

The programme builds on the success of previous cohorts, which resulted in several pilot projects  as well as being recognised at the Scottish Financial Technology Awards for Best Financial Services Innovation..

The 2025 innovation programme is now open to fintechs from across the globe who are ready to deploy real-world solutions in a live retail banking environment. Interested parties can apply here.

Nicola Anderson, Chief Executive of FinTech Scotland, commented:

“We are delighted to be partnering once more with TSB and announce this innovation programme at Money20/20. TSB Labs is a powerful example of how established financial institutions can partner with fintechs to deliver real impact for customers. Thanks to our work on the topic of fraud as part of the Financial Regulation Innovation Lab, we’ll be bringing a significant amount of knowledge, expertise and connections to this programme from across the Scottish Fintech Cluster.”

The Lab’s three challenge statements invite creative, practical solutions in:

• Smart Messaging and Education: improving fraud detection through timely, trusted, and effective customer communication.
• Empowered Customer Controls: making faster decisions about authorised payments by giving customers more control and clarity.
• Seamless Resolution: transforming fraud reporting and resolution into a streamlined, customer-centric journey.

Richard Daniels, Fraud and Financial Crime Operations Director at TSB, said:

“Fraud is constantly evolving, and so must we. The TSB Labs programme is a brilliant opportunity for us to work shoulder-to-shoulder with innovative fintechs to find smarter, faster and more effective ways to continue protecting our customers.”

The programme offers two phases of structured engagement, culminating in a final pitch to TSB decision-makers and the opportunity to progress to pilot deployment.

Full details and the short application form can be found on FinTech Scotland’s website . Applications close on 25 June 2025.