Major Financial Institutions Unite to Drive Innovation in Operational Resilience 

A coalition of leading financial institutions including Sword Group, Natwest, Morgan Stanley, Dudley Building Society, The Tipton, Unity Trust Bank, M&G, Pinsent Masons, Tesco Bank, Aberdeen, KPMG and EY have joined forces to launch a UK-wide innovation challenge focused on strengthening operational resilience across the financial sector. Delivered in partnership with FinTech Scotland through the Financial Regulation Innovation Lab (FRIL), and collaborating with SuperTech WM to help expand the reach and impact across the UK, this initiative calls on fintech innovators to co-create next-generation solutions that can safeguard the financial system in an increasingly digital world. 

Operational resilience is a top priority for the UK’s regulators, including the FCA, Bank of England and HM Treasury, as the sector adapts to growing digital disruption, complex supply chains, and rising consumer expectations. This challenge reflects a shared commitment from industry to proactively address these risks through collaboration and innovation. 

In the face of escalating demand for seamless digital services, the challenge is designed to source practical, scalable solutions that can help firms stay resilient, responsive, and secure. It will offer selected fintechs the opportunity to work directly with financial institutions, gain valuable insights into real-world resilience challenges, and receive expert input from leading academics from the University of Strathclyde and the University of Glasgow.  

Successful applicants may also be eligible for up to £50,000 in grant funding to accelerate the development of their solution. The programme will culminate in a showcase event in Glasgow, where participants will present to industry and regulatory stakeholders. 

FinTech firms from across the globe are encouraged to apply before the deadline on August 15^th.  More details can be found here. 

Nicola Anderson, CEO of FinTech Scotland:  “This challenge is a powerful example of how collaboration can drive meaningful change. By bringing together fintech innovators, academic insight, and industry expertise, we’re not only responding to the increasing demands of the digital economy, we’re actively shaping a more resilient and adaptive financial system for the future.” 

Rob Mossop, COO Financial Services and International, Sword: “As a trusted technology partner, we recognise that operational resilience is moving beyond meeting regulatory requirements. It has become a business imperative with clear impact on business growth. We understand the critical role that trusted and adaptable solutions play in helping financial institutions respond to disruption and build competitive advantage. We are excited to see how this challenge brings together the best of industry, academia, and innovation to utilise technologies that don’t just withstand disruption but enable agility and enhance trust in the face of it” 

Hilary Smyth-Allen, CEO SuperTech:“Our longstanding partnership with FinTech Scotland, to expand the reach of the Financial Regulation Innovation Lab, has delivered fantastic impact in previous programmes for both the fintech innovators and financial services participants. We look forward to seeing the collaborative opportunities arising from this open innovation challenge focusing on operational resilience.”  

Nicole Alston, Innovation Engagement Manager, NatWest: “Natwest Group are proud to support this challenge, which represents a fantastic opportunity to work hand-in-hand with fintech innovators to shape the next generation of operational resilience. By combining industry insight with fresh thinking, we can build smarter, more adaptive systems that protect customers and maintain trust” 

Luke Scanlon, Pinsent Masons: “Strengthening operational resilience isn’t just a regulatory expectation, it’s a shared responsibility across the financial ecosystem. This challenge is a compelling example of how partnerships between fintechs and industry, can drive innovation that’s both agile and aligned with evolving regulatory frameworks. It’s a chance to build practical solutions that work in the real world” 

Samuel Kennedy, Head of Operational Risk, Dudley Building Society: “For building societies, operational resilience is fundamental to maintaining the trust of our members and communities. This challenge is a chance to work alongside fintechs to explore innovative solutions that protect continuity of service, while ensuring we remain agile and responsive in a changing digital landscape.” 

Will Lynch, Group Deputy COO, Aberdeen: “Aberdeen’s involvement in FRIL has shown the power of collaboration in tackling complex regulatory and operational challenges. We are looking forward to contributing the next phase of FRIL in an increasingly important part of the regulatory landscape.” 

David Owen, Head of Business Risk at Unity Trust Bank: “Operational resilience isn’t just about meeting regulatory compliance; it is about reinforcing our customers’ confidence that we can withstand disruptions and continue to serve them effectively. At Unity Trust Bank, resilience is fundamental to our double-bottom-line approach: it supports sustainable business growth while deepening the trust that our socially minded customers place in us. By collaborating with fintech innovators, industry partners, and thought leaders, we are developing smarter, more adaptive systems that not only ensure continuity but also strengthen the core principles of ethical banking.”

Tom McFarlane, Partner, EY – “Building on the success of our collaboration with FRIL, we’re delighted to be supporting this innovation challenge focused on strengthening operational resilience. The FRIL programme presents a unique opportunity to deepen our relationships with innovators across the cluster – bringing together diverse thinking, regulatory insight, and practical expertise. Through these collaborations, we can co-create solutions that are not only innovative, but also scalable and grounded in the realities of today’s financial landscape.” 

The Financial Regulation Innovation Lab is part of the larger Glasgow City Region Innovation Accelerator programme.  Led by Innovate UK on behalf of UK Research and Innovation, the pilot Innovation Accelerators programme invested £100m in 26 transformative R&D projects between 2022-25 to accelerate the growth of three high-potential innovation ecosystems – Glasgow City Region, Greater Manchester and West Midlands. The programme was boosted by an additional £30m of public funding for 2025/26 spread equally across the regions.  Innovation Accelerators is piloting a new model of R&D decision making that empowers local partnerships to harness innovation to drive regional economic growth, attract private investment, and develop future technologies. 

FinTech Scotland and TSB Launch latest Innovation Labs programme to Combat Fraud and Enhance Trust in Digital Banking

FinTech Scotland unveiled today the latest innovation programme in collaboration with TSB Labs at Money20/20, Europe’s largest fintech conference.

TSB Labs, the award-winning fintech accelerator, is once again partnering with FinTech Scotland to identify, support and scale innovative solutions tackling some of the most urgent challenges in banking. This year, the focus is on preventing one of the nation’s most prevalent crimes – fraud, while delivering a seamless customer journey.  

The programme builds on the success of previous cohorts, which resulted in several pilot projects  as well as being recognised at the Scottish Financial Technology Awards for Best Financial Services Innovation..

The 2025 innovation programme is now open to fintechs from across the globe who are ready to deploy real-world solutions in a live retail banking environment. Interested parties can apply here.

Nicola Anderson, Chief Executive of FinTech Scotland, commented:

“We are delighted to be partnering once more with TSB and announce this innovation programme at Money20/20. TSB Labs is a powerful example of how established financial institutions can partner with fintechs to deliver real impact for customers. Thanks to our work on the topic of fraud as part of the Financial Regulation Innovation Lab, we’ll be bringing a significant amount of knowledge, expertise and connections to this programme from across the Scottish Fintech Cluster.”

The Lab’s three challenge statements invite creative, practical solutions in:

• Smart Messaging and Education: improving fraud detection through timely, trusted, and effective customer communication.
• Empowered Customer Controls: making faster decisions about authorised payments by giving customers more control and clarity.
• Seamless Resolution: transforming fraud reporting and resolution into a streamlined, customer-centric journey.

Richard Daniels, Fraud and Financial Crime Operations Director at TSB, said:

“Fraud is constantly evolving, and so must we. The TSB Labs programme is a brilliant opportunity for us to work shoulder-to-shoulder with innovative fintechs to find smarter, faster and more effective ways to continue protecting our customers.”

The programme offers two phases of structured engagement, culminating in a final pitch to TSB decision-makers and the opportunity to progress to pilot deployment.

Full details and the short application form can be found on FinTech Scotland’s website . Applications close on 25 June 2025.