Aveni.ai (formerly Hatch AI) is an Edinburgh-based Fintech with deep expertise in Natural Language Processing (NLP). We design digital client service solutions for advisers to achieve our vision: to enhance professional advice with AI, making it more meaningful, more accessible and more human.
Our aim is to make adviser-client interaction more efficient, not to eliminate humans from the process. Our Human+ approach means wrapping technology around advisers, whilst keeping the human at its core.
2020 saw client interaction go digital almost overnight. The widespread adoption of Video Conferencing (VC) as the primary tool for client service is a genuine gamechanger for the advice industry. VC is not just a method of connecting with clients, it’s an enabler of technologies such as machine learning and Natural Language Processing (NLP) that can deliver transformational change. Recent advances in speech to text and NLP make real time machine contribution a reality; risks flagged live, prompts and next best actions offered to the adviser, a true hybrid approach. NLP will be fused into the whole advice workflow, automating the onboarding process, populating CRM systems and generating reports.
Connect. Engage. Transform.
Our base VC platform is browser-based, encrypted end-to-end, white labelled and offers screensharing, GDPR compliant recording.
Face-to-face advice processes digitised, in one place. Our digital service toolkit will offer onboarding automation, AML checks, digital signing, secure file sharing, and assisted fact finds in one digital service platform.
Deliver a true hybrid model of advice by deploying NLP automation across the advice workflow: use the voice of the customer to transform automation, risk and compliance monitoring, and consistency of client outcomes.
Make your Advisers Superhuman
Wrap the power of AI around your advisers to enhance client interaction. Release them from low value administration, augment their service with real-time information and provide a second pair of eyes for risk and compliance. Our pipeline of NLP capabilities can be configured for multiple outcomes depending on your needs. Some examples include:
Live risk monitoring
Transition risk monitoring to point of sale / service. Monitor, flag and resolve a range of risks live, in conversation including vulnerability, suitability and conduct.
Automated CRM admin
Extract static and dynamic client data direct from interactions and auto populate your CRM systems.
Live advisor prompts
Embed an AI assistant to work with your Advisers, prompting questions, solutions and facts live in call.
Understand your clients in a brand new way, gain insight direct from conversations to identify opportunities for enhanced customer service and product development.
Working with us:
We combine our proprietary NLP capabilities with scalable FaaS to build bespoke solutions for enterprise clients. We work with you to understand your vision and existing capabilities and develop a solution to make your vision a reality. Our NLP pipeline can be deployed using Aveni Connect or your own technical infrastructure.
Aveni.ai (formerly Hatch AI), was born in June 2018 when Dr Lexi Birch, one of the leading experts in NLP, was introduced to top financial industry executive, Joseph Twigg. The mission they developed together was clear: to deploy cutting edge AI practices in industry to solve real problems.
Following extensive research, they chose Financial Advice as their target market – an industry well known for its outdated processes, constant regulatory changes and underserved demand.
Since then, the team has grown, we’ve joined the RBS NextPhase programme and Scottish Enterprise Growth Pipeline, won Scotland’s leading startup competition – Scottish Edge – and received recognition via the The Times Future of Fintech awards and Beauhurst’s Top 15 AI Startups. We are proud to be part of Scotland’s vibrant startup ecosystem and the journey is just beginning…
Joseph Twigg – CEO
Joseph has 15 years’ experience in the Investment industry, most recently serving as the Global Head of Strategy and Business Management for the UK’s largest asset manager.
Mark Caulfield, CTO
Mark has over 20 years’ experience as a technology leader across start-ups and large organisations. He has extensive experience leading the architecture of solutions, utilising technologies on the vanguard of software development.
Dr Lexi Birch, Head of Aveni Labs
Dr Lexi Birch is a Senior Research Fellow at the University of Edinburgh. Ranked in the top 100 NLP Engineers globally, she is an expert in NLP and Neural Machine Translation (NMT).
Dr Barry Haddow, Head NLP
Dr Barry Haddow is a Senior Research Fellow at the University of Edinburgh. Ranked in the top 100 NLP Engineers globally, he is an expert in information extraction and machine translation.
Jamie Hunter, COO
Jamie brings 15 years’ experience in the investment industry, most recently serving as the Head of Commercial Finance for Standard Life Aberdeen.