TSB Innovation Labs

Who are TSB?

TSB offers a range of retail banking services and products to individuals and small business banking customers in the UK. TSB has a multi-channel model, including full digital (internet and mobile), telephone and national branch banking service. We believe that TSB’s multi-channel offer creates an opportunity for TSB to serve customers better. They want a bank that gives them access to both skilled people and easy digital tools to meet their banking needs and this, in turn, improves their confidence in managing their money. TSB continues to invest in developing digital-led products and servicing capabilities that meet customers’ needs now and into the future. This is fully integrated into the way we serve with a human touch over the phone or in our network of branches across the whole of Great Britain and ensures we live up to our purpose of Money Confidence. For everyone. Every day.’

Introducing TSB Innovation Labs 2022

Ambition of TSB Innovation Labs

At TSB, we know that fintechs are making a major contribution within today’s banking industry, because they can evolve new propositions, helping customers make more of their money. It’s why collaboration and innovation through partnerships are important to us. (See FinTech Pledge)

TSB Innovation Labs is looking to develop more partnerships with fintechs and innovative companies in order to best serve the dynamic needs of TSB customers. These partnerships both help TSB achieve its innovation ambitions but also opens up access to the bank through collaboration and mentorship as part of the TSB Innovation Labs programme.

Our areas of focus

Small businesses

Helping SMEs to run and grow their business using new technologies and data.

Sustainable finance

Delivering against sustainability objectives, for example, utilise technologies to develop sustainable finance and increase customer and SME engagement in related climate themes

Cost-of-living crisis

Supporting and addressing the cost-of-living crisis, for example, providing meaningful financial support

What can I expect?

If you’re an innovative company who share TSB’s passion for helping customers and are interested in the challenges- apply to be part of TSB Innovation Labs.

For you, being part of TSB Innovation Labs will give you unprecedented access to business leaders and subject matter experts from across the bank who’ll be available to mentor you, collaborate and support you to help TSB solve these challenges and shape your partnership with TSB. There will be a series of events and support across three months in order to ensure your solution can be integrated within TSB and be deployed to TSB’s customers.

Discover how ApTap and TSB worked together to deliver innovative solutions

TSB Labs 2022 – What’s it like to Innovate with TSB

How to get involved

If you have or are working on a solution, service or product aligned to our area of focus, TSB wants to work with you.

TSB wants to collaborate with the winners of TSB Innovation Labs within 12 months so candidates applying to join TSB should have a working proof of concept as a minimum requirement and would ideally have existing clients.

We encourage diversity and are therefore encouraging founders of all genders, nationalities and backgrounds to apply whether they operate in the UK or somewhere else in world. If your application is successful we’d ask you to be willing to register your company in the UK if you’re not already registered here.

Register your interest here