Origo ”“ what are we working for?
Written by Anthony Rafferty, Managing Director, Origo
The other day a member of the team wrote this in an email to us all: “It’s so exciting how highly anticipated this service is ”“ we’re really doing the right thing for people in the industry.”
She was referring to a brand new service Origo had launched in the financial services (pensions, investment and savings) market, with which we had set out to tackle one of the most frustrating issues for the administrators, paraplanners (think para-legals for the financial planning market), financial advisers as well as the product providers and platforms in our industry. This is conveying the authorisation required from the client of the financial advice firms by the providers and platforms, stating that they are authorising the advice firm to act on and transact on their behalf; termed the Letter of Authority (LoA).
On the face of it you’d expect this to be a simple process and hardly an issue for an industry that transact billions of pounds every year. Right?
The actual situation is this: A myriad range of requirements and different pieces of information being required by providers and platforms; paper-based systems; pieces of paper having to be posted or faxed(!) to every individual provider/platform; no way of tracking the process, so no way of knowing if it is being dealt with or how long it will take. You can imagine the resource and cost implications all along the process chain.
Here’s a quote from someone on the front line:
“We offer an outsourced administration support, alongside our paraplanning services, and our administrators spend a lot of time finding out how a provider wants to receive the LoA (not everyone accepts emails and some still insist on seeing the wet signature, and these requirements seem to vary all the time), making sure the LoA actually got to the team which is supposed to be dealing with it and establishing current turnaround times, and finally chasing for information, often spending hours on hold each week only to be told there’s currently a backlog. Providers must also spend a lot of time answering these calls.”*
If you want to read further of the frustrations this is causing those dealing with this administrative burden, read this article on LinkedIn [ https://www.linkedin.com/pulse/sending-letters-authority-2020-debbie-condon/ ].
It’s written by Debbie Condon, founder of Intuitive Support Services, an outsourced administration firm for this market. She tells how she has had to put together a spreadsheet of 100 companies (there are many more in the industry) for her team of administrators laying out what each company needs and in what format and to which department the information should go. Needless to say, we asked Debbie to be one of the testers for our new service.
Hopefully, this gives a flavour of the issues and frustrations being experienced.
So, how have we tackled this. First, we did one of the things we do best, having identified the issue, we brought together a range of different industry participants to ascertain what they would need to create a common, efficient digital process that would meet the requirements of the industry and they would all be happy using.
From these working groups we developed the Unipass Letter of Authority service. Unipass is one of our brands ”“ 8 in 10 financial advisers use Unipass Identity for example to safely connect to the websites of the various providers and platforms they use on a daily basis.
In a nutshell, Unipass Letter of Authority enables the person in the financial advice firm to enter all the client’s details in a common format and for that information to be sent to all providers and platforms on the system. No laborious form filling for the advice firm and no postage cost.
Also, by securely digitising the process, Unipass Letter of Authority enables advice firms to know where they are in the onboarding process, so they can keep up-to-date with progress and keep the client informed, helping to improve their customer service.
This is a service that the industry tells us it has been crying out for and we are delighted to have been able to work collaboratively with participants in developing it. To accelerate the use of the service and the benefits it can bring to the industry, we are making it free to use until July 2021, allowing advice firms, providers and platforms to experience first-hand how the service will work for them.
I’m going to end with a quote from Debbie Condon: “What we need is for providers to sign up to this system as soon as possible. The more companies that are on board, the faster, easier and cheaper this process will become for the industry and the better the quality of service adviser businesses will be able to give to their clients.”*
Having this kind of impact on the efficiencies and for the people in our industry is what inspires everyone at Origo to be the best they can be in their jobs. The new Unipass Letter of Authority is just one of several innovative services we provide for our part of the industry and I am extremely proud of what we do as a FinTech to help address these issues.
An Edinburgh company doing its best to change the industry for the better.
Unipass Letter of Authority launches on 23 November 2020.
* Quotes from articles published by Professional Paraplanner magazine.
https://professionalparaplanner.co.uk/new-letter-of-authority-service-could-be-game-changer/
Obashi, first Scottish company to join the World Economic Forum’s Global Innovators Community
Scottish fintech Obashi has become the first Scottish business to join the World Economic Forum’s Global Innovators Community, an invitation-only group of the world’s most promising start-ups. It provides a tool to engage with public and private sector leaders and to contribute new solutions to overcome current crises and build future resiliency.
In their latest white paper, “A Roadmap for Cross-Border Data Flows: Future-Proofing Readiness and Cooperation in the New Data Economy”, the forum recently recognised that understanding dataflow is paramount when developing the Fourth Industrial Revolution.
“We are delighted to have Obashi join our Global Innovators Community,” says. We are excited to work with Obashi within the Data Policy Platform given their focus on data flows as a key to accessing the opportunities of the new global data economy”
Sheila Warren, Head of Blockchain, Digital Assets and Data Policy at the World Economic Forum.
Obashi provides a flexible dataflow governance model that enables any organisation to understand and unlock their dataflow potential.
“Dataflow underpins every industry on the planet, and it’s exciting and heartening to now see it being recognised as a vital global utility and a key component part of the Fourth Industrial Revolution. We’re delighted to be the first Scottish company to begin collaborating with the World Economic Forum and other technology leaders as part of the Global Innovator’s Community.”
Fergus Cloughley, CEO of Obashi
As part of the Global Innovators Community, Obashi will help define the global agenda on key issues with a particular focus on shaping the future of technology governance ”“ Artificial Intelligence and Machine Learning.
Ping Identity to acquire Scottish fintech Symphonic Software
It was announced today that identity solution Ping had acquired Scottish fintech Symphonic Software, who specialises in dynamic authorisation for protecting APIs, data, apps and resources through identity.
This acquisition comes after a couple of years of collaboration between the 2 companies during which they combined Symphonic’s authorisation platform with Ping’s data privacy and consent products. The combination of both solutions allows their clients to centralise administration and enforcement of critical resources and data for all types of users, applications and devices in a language that is easily understood.
“With increasing data privacy regulations, users are demanding that enterprises give them better digital experiences with more transparency and control. The acquisition of Symphonic accelerates our vision for enterprises to not only maintain security and compliance with confidence, but to easily deliver personalised, trustworthy experiences.”
Andre Durand, CEO and Founder of Ping Identity
The features offered by both companies help companies avoid costly bespoke integrations thanks to native services that are at the centre of identity platforms like users, groups, entitlements, consents, and risk.
“For the past two years Symphonic has worked alongside Ping to make policy management easy for enterprises. Ping Identity’s dedication to their customers aligns well with Symphonic’s values, and we are thrilled to continue our journey together as one.”
Derick James, CEO of Symphonic
Fintechs Worldline and BRIDGE announce partnership
Worldline and Scottish fintech Bridge announced today a technology partnership. BRIDGE will integrate its eCommerce payment consolidation and control features into Worldline’s UK rail eCommerce platform.
Worldline’s eCommerce platform is a very innovative customer-facing service adopted by major transport providers. It helps people along the full booking process from journey planning to payment.
Thanks to this partnership, Worldline’s customers will be able to take control of the end-to-end payments experience whilst connecting transactions with other business processes.
James Bain, CEO, Worldline UK & Ireland, said,
“We believe in collaboration for innovation, ensuring that, through our partnerships, we always have the most inventive technologies built into our solutions. Working with BRIDGE’s specialist strength in payments integration and control means that we will be quicker in bringing a more agile and resilient payment ecosystem offering to our customers. It aligns with the Worldline vision of payments for a trusted world.”
Mobility-as-a-service’ is a growing trend and with it appears the need for a on one-stop platforms to deliver convenience, comfort and flexibility. This partnership ensures that Worldline is equipped to deliver such a platform.
Brian Coburn, CEO at BRIDGE, said,
“For transport companies and their customers, the ticketing system is so much more than a permit to travel ”“ it’s a key part of the customer journey. Given its influence on trust and satisfaction, we see payments as an engine for opportunity and differentiation today and into the future. Through our partnership with Worldline, we look forward to seeing our innovation at work within a world-class transport eCommerce system and showcasing its impact on a frictionless customer experience.”
BRIDGE is a new payment orchestration service, offering a single horizontal integration layer across the retailer’s payment system that manages, consolidates and controls multiple payment offerings, as well as providing data reporting and analytics, and the ability to deploy and test new innovations at speed.
Scottish fintech Exizent secures £3.6 million funding
Exizent, just announced it had raised £3.6m investment to completely reinvent how the legal and financial services sector deals with bereavement making it less stressful for families.
The Scottish fintech is working on the first ever platform that will connect data, services and the network of people involved when someone passes away. Exizent’s objective is to make the process less uncertain and significantly faster and simpler.
Co-founders Nick Cousins and Aleks Tomczyk both have an impressive track records of building successful products and businesses. Aleks founded the very successful fintech Arum before selling the business at the end of 2017. Nick was previously Chief Product Owner of Barclays Wealth and Investments division.
The investment announced today involved several investors including FNZ, the global platform-as-a-service firm which reached unicorn status in 2018.
Nick Cousins, Founder and CEO of Exizent, said:
“Our personal experiences are what led to us to establish Exizent. We believe the administrative tasks facing families after the death of a loved one should be far easier, and that modern technology solutions and services can make this a reality. We have spent the last 18 months carefully designing, developing, and testing our product with innovative partners, and look forward to launching the platform to legal services professionals later this year.”
Adrian Durham, Group CEO of FNZ said:
“The Exizent team has already achieved an enormous amount and we are proud to support their vision of leveraging technology to make the bereavement process far easier for everyone involved. Exizent will also be joining the fast growing FNZ OpenPlatform App Store.”
In the next few months the company will focus on helping legal services firms, working for executors, efficiently manage the process of completing and submitting probate applications (confirmation in Scotland). It will also make the process of gathering information about an estate easier by connecting third parties to automatically discover assets the person may have had, reducing the reliance on an executor to find and send physical documents.
The company also plans to build digital connections with the various institutions that hold data and information about the person who has passed away to help them deal with queries from executors and legal services firms more efficiently.
Scottish fintech selected for fintech growth programme
Vistalworks just announced it has been selected for the UK’s fintech growth programme.
The company will be part of the Tech Nation’s Fintech 3.0 cohort, delivered as part of the UK Treasury’s fintech strategy.
The growth programme aim to provide coaching and networking to some of the best fintech firms in the UK so they can develop new solutions to support the UK economy.
Vistalworks’ solution allows financial institution to fight fraudulent transactions and reduce consumers detriment thanks to a state of the art software that creates risk profiles for sellers and products. The new technology also sends alerts to governments, police, specialist agencies, consumer protection bodies, and corporations such as banks.
Thanks to a browser add-on, consumers can also check products are licit before buying them.
Vicky Brock, chief executive and co-founder of Vistalworks, said:
“Our technology protects consumers and businesses from harmful online criminal sellers at every stage of the transaction, and we want to expand our reach.
“Our goal is to enable banks and payments providers to be more proactive in preventing high risk illicit transactions that lead to consumer harm and costly claims and refunds.
“Illicit trade is the biggest funding source of organised crime and directly harms economies, the environment, businesses, citizens and their communities.
“We want Scotland and the UK to be at the forefront of the fintech innovation that will help tackle this problem.”
Stephen Ingledew, chief executive of FinTech Scotland, said:
“The inclusion of Vistalworks on the Tech Nation programme is terrific recognition of Vicky Brock and the team’s exciting and innovative proposition in addressing consumer and business challenges of financial crime.
“The development of proactive tools to deal with high risks transactions handled by banks and payment providers has never been more important in the emerging digital economy and I am inspired by how the Vistalworks team are pioneering innovative approaches which will benefit consumers and businesses.”
Lynne Cadenhead, chair of Women’s Enterprise Scotland, said:
“We are delighted that Vistalworks has secured a place on the Tech Nation Fintech programme.
“Founder Vicky Brock is both a vocal supporter of women in STEM and an active Women’s Enterprise Scotland Ambassador.
“As a visible role model, she inspires other women and girls to pursue careers in STEM industries and we know that diversity is a key driver of innovation.
“This in turn fuels economic growth, making gender diversity a key component in rebuilding our economy after the impact of the COVID-19 pandemic.”
New online life and legacy planning platform Legado launches following an additional £600,000 investment
Scottish fintech Legado, launched today after receiving a substantial investment of more than £600,000 from savings and investments business, Prudential and one of Scotland’s fintech Unicorns, FNZ.
Legado, is available directly for consumers or for enterprises and professional advisers looking to provide their customers with a GDPR compliant and customer-focussed service.
Thanks to this new platform, people can securely and easily store and then share their most important documents and information such as wills and policies to pin codes and treasured family recipes. Legado is unique in that it looks at people’s entire life. Users can nominate specific individuals to have access to their vault be it a spouse, financial adviser or executor ”“ with the user having complete control over what these parties can see and when. At the point of life events, customers can quickly and easily share key documentation with organisations and other related parties to speed up processing time and help with operational efficiency.
Enterprises can white label this solution should they want to provide Legado’s innovative solution to their own customers. The added benefit is that Legado can help companies move towards paperless communications.
The launch of the direct-to-consumer service follows a £50,000 grant from Innovate UK, the UK Government’s innovation agency. The grant has allowed Legado to offer this version of the service for free for an extended period. Thereafter, users will be able to subscribe to the platform for a nominal monthly or annual fee.
All information stored within Legado is protected by bank-grade’ security ”“ one of the highest levels of encryption, with users required to follow a two-factor authentication process to gain entry to their digital vault.
Josif Grace, CEO and Founder of Legado said:
“Life organisation and Legacy planning is something that can fill many with dread. While it is understandably a sensitive subject and strenuous task, it’s important that services like ours make it as easy as possible to prepare for life’s unexpected events. It’s important to highlight how it is never too early to think about the future and to keep plans updated throughout your life.
“We live in a digital world, however when it comes to forward planning, the industry still relies on paper, physical documents, unsecure emails and other file hosting services. Legado removes that aspect and provides one simple, highly secure platform which a consumer has access to and can manage throughout their lives. Not only does this provide the user with a central and secure space where they can store an abundance of documents, but they also have complete control over who is able to access specific information. Enterprises will also be able to benefit as they are granted unique access to their client’s affairs which can better shape the counsel and advice they provide.”
Adrian Durham, FNZ Group CEO commented:
“As an organisation with the mission of helping people achieve their financial goals, FNZ is committed to the development of solutions that solve the problems faced by consumers of long-term savings and insurance products ”“ whether that is through our own capabilities or supporting independent innovations in the sector.
“Consumers are increasingly concerned about the security of their data and who can access it. The secure document storage Legado offers will provide much-needed reassurance and increased efficiency in a market that is still far too dependent on physical documents and scanned attachments.
“Legado will be available on the FNZ App Store we have developed for platform customers, which enables approved third-party providers to seamlessly connect with platforms and provide services to users ”“ promoting choice within the wealth management market.”
Mark Simpson, Director of Digital, Prudential commented:
“We have been able to pilot the Legado platform with our customers, providing them the ability to manage their wealth management and estate planning documents in one place. The platform is a smart digital solution that allows our customers to easily interact with the adviser community and beyond. Being able to do securely is key for us, and Legado has provided us the mechanism to do so.”
More information on Legado and how to sign up for a free consumer account can be found here joinlegado.com/
Best CASS Solution award for AutoRek
Scottish fintech company, AutoRek just announced it had won the Best CASS Solution’ award at the Systems in the City Financial Technology Awards 2020.
Lyn Canavan, Head of Marketing at AutoRek, commented,
“We are delighted to have been recognised as the provider of the Best CASS Solution’ at the Systems in the City Financial Technology Awards 2020. Achieving this accolade is a testimony to the team’s continued hard work and dedication in consistently striving to offer a superior CASS Solution.”
for the first time in 18 years the ceremony was done remotely via digital conferencing. This award is organised by Goodacre and recognises suppliers of services and systems to the regulated financial services sector. Based on an independent and factual annual accreditation process the selection process is overseen by three independent judges.
AutoRek are delighted to have been recognised at this awards ceremony again this year having previously won Best Reconciliation System’ for the past 5 years.
The Awards provide an important point of reference for user firms assessing the suitability of their operational infrastructure.
New firm bringing fintech to pubs
Edinburgh start-up pour launched with venues across Scotland in August, their aim; to simplify the cluttered order and pay market that Covid-19 helped create.
Amidst the rapid technology adoption in the hospitality industry, consumer’s needs are being ignored. Patrons are expected to download venue specific apps and create accounts for every place that they visit, something they will not tolerate in the long run.
What is Pour?
Founded by Scottish entrepreneurs Ian Martin and Paul Kirkland, Pour is an online app platform that enables venues to upload and edit their menus, and share them directly with their customers across social media, their website, offline channels, and on pour.
Customers can order and pay through one web app, for table service or takeaway collection in any participating venue. No app download, no account required, just the food and drinks they came for.
Says Ian Martin, Co-Founder of pour:
“We started pour to simplify the consumer’s experience with online order & pay, bringing table & takeaway ordering together on to one platform that businesses of all sizes can afford to join. The platform makes the ordering process contact free, but it’s the reduction in administration time, increase in rate of sale, and access to a broad marketing platform where the true value of pour lies.”
Find out More
Find out more about the platform by visiting https://www.pourit.co.uk or drop the team an email hello@pourit.co.uk
Fintech Previse, finalist in Innovator of the Year Awards
Fintech Previse announced today that they have been named a finalist in The Spectator’s Economic Innovator of the Year Awards. The awards recognises the companies that will rewrite the rules and help rebuild the economy in 2020.
This is a very prestigious award and the winners will be announced after digital presentations made today by the various businesses to the judges.
Paul Christensen, CEO of Previse, said:
“Being named a finalist for Economic Innovator of the Year by The Spectator is a testament to the team at Previse, who have been working day-in-day-out during the pandemic to ensure that SMEs get the support that they need. This year, we have been accredited as a CBILS lender, and our £2.5 million grant from the BCR to accelerate growth, along with the partnership with the FSB, has been an exciting new chapter in our story. However, the hardest work is yet to come as the global economy must innovate its way out of a depression unapparelled in modern economic history. What we are building here goes beyond just a great product: we’re creating a movement that ensures that every SME has the option of instant payment whenever they issue an invoice.”