Lloyds Banking Group and FinTech Scotland launch innovation challenges

For the third year in a row, Lloyds Banking Group has partnered with FinTech Scotland to launch an innovation lab, which aims to address some of the biggest challenges facing the financial industry. The Launch Innovation Lab is a collaborative initiative that brings together experts from Lloyds Banking Group and fintech businesses from all around the world to develop innovative solutions to complex problems.

The Launch programme is focused on four key challenges:

The first challenge, curating targeted financial planning and added value services that meet customer needs, is focused on developing personalised financial planning services that meet the needs of each customer. The aim is to provide customers with customised solutions that address their unique financial needs, rather than offering generic financial products.

The second challenge, harnessing data to enrich customer relationships, is focused on using data analytics to gain insights into customers’ behaviours and preferences. The Launch programme will explore ways to use these insights to enhance customer experience by offering personalised services, improving customer engagement, and providing tailored financial advice. By leveraging data analytics, the lab aims to improve the quality of the customer experience and build stronger relationships with customers.

The third challenge, providing the most inclusive colleague and customer experiences, is focused on creating a culture of inclusivity within the organisation. The Launch innovation programme will explore ways to create a more diverse and inclusive workplace and customer experience. This will include developing policies that promote diversity and inclusion, creating inclusive products and services, and improving accessibility for customers with disabilities. By doing so, it aims to create a more welcoming and inclusive environment for both employees and customers.

The fourth challenge, exploring sustainable choices for customers and IT operations, is focused on developing sustainable solutions for the financial industry. The lab will explore ways to reduce the environmental impact of financial products and services, such as reducing paper waste and promoting sustainable investments. The lab will also focus on developing sustainable IT solutions that reduce the energy consumption of IT systems and promote the use of renewable energy sources.

The wildcard challenge invites proposals that do not fit into these four challenges. This challenge is an opportunity for innovators to present their ideas to Lloyds Banking Group, even if their proposals do not fit into the four main challenges. The lab welcomes innovative ideas that have the potential to transform the financial industry and create value for customers.

For more details and to enter those challenges visit this page.